Paige-Olivia Morris
Coleford,Gloucestershire
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
3
3
years of professional experience
6
6
years of post-secondary education
Work History
Waitress
Bells Hotel & Country Club
Coleford, Gloucestershire
07.2022 - Current
- Regularly communicated with kitchen and bar staff to maintain smooth front of house operations, minimizing potential service delays.
- Performed bar closing duties, thoroughly cleaning, sanitizing and replenishing stock.
- Created friendly, welcoming atmosphere to encourage positive guest experiences, prolonging visits to increase profitability.
- Provided friendly, courteous service, maximizing positive customer satisfaction ratings.
- Kept guest tables neat and tidy by regularly clearing away dirty dishes and used glasses and wiping down surfaces.
- Served meals and drinks with professionalism and skill, maintaining high presentation and quality standards.
- Took food and beverage orders using POS system or order slips to maintain accuracy.
- Greeted and escorted guests to tables.
- Quickly and clearly communicated dining orders to kitchen staff, directing attention to special requests.
- Provided efficient food and drinks service for high levels of customer satisfaction.
- Maintained bar stocks, replenishing daily as necessary.
- Checked menus to verify current selection availability, updating accordingly to avoid customer disappointment.
- Discussed menu items and dietary concerns, noted special requests and suggested additional items to meet upsell goals.
- Assisted customers with menu selection, offering knowledge of current special dishes and personal recommendations to build rapport.
- Arranged tables and set up linens and silverware in preparation for guests.
- Provided menu and offered recommendations to complement dining experience.
- Informed kitchen staff regarding order and requirements.
- Prepared mixed drinks and poured wine, beer and non-alcoholic beverages within target service timeframes.
- Cleaned, sanitized and organized food storage racks and bins, maintaining exceptional hygiene standards.
- Delivered checks, collected cash or credit card payments and provided receipt to customers.
- Warmly greeted guests upon arrival to create welcoming atmosphere.
- Trained new wait staff to deliver quality service and uphold brand standards.
- Thoroughly cleaned dining areas, waiting areas and bathrooms to maintain guest comfort and hygiene.
- Attended tables regularly to check customer needs were met, promptly processing additional food and drink orders.
Customer Assistant
Crusty Loaf Bakeries
Coleford , Gloucestershire
07.2020 - 07.2022
- Maintained sales floor stock levels through consistent monitoring and regular replenishments.
- Provided fast checkout service with high levels of customer care and transaction speed.
- Offered advice on product selection for enhanced levels of support and service.
- Carried out regular quality checks to ensure displayed products were in good, saleable condition.
- Deep cleaned shopfloor to uphold strong hygiene and presentation standards.
- Performed daily opening and closing functions and inventory management.
- Handled cash and card payments with accuracy.
- Managed customer complaints with prompt, mutually beneficial resolutions.
Education
GCSEs - English, Maths, Science, RE, IT, History, Geography and Sports Science BTEC
Five Acres High School
Coleford 09.2015 - 06.2020
Diploma of Higher Education - Agriculture
Hartpury College
Hartpury 09.2021 - Current
Skills
- Health and Safety awareness
- Effective sales techniques
- Expert multitasker
- Problem solving
- Efficient under pressure
- Strong communication
- Organized and reliable
Timeline
Waitress
Bells Hotel & Country Club
07.2022 - Current
Diploma of Higher Education - Agriculture
Hartpury College
09.2021 - Current
Customer Assistant
Crusty Loaf Bakeries
07.2020 - 07.2022
GCSEs - English, Maths, Science, RE, IT, History, Geography and Sports Science BTEC
Five Acres High School
09.2015 - 06.2020
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