Paige Yandle Dip CII LLB HONS

Working for a small Human Resources consultancy, providing assistance and support to senior Human Resources officers in attracting new clients and maintaining relationships with existing clients.

• Assisting in employee onboarding, creating job descriptions, interviewing candidates and completing background checks.
• Creating new contracts of employment for new employees.
• Collaborating with management to provide relevant HR webinars and presentations.
• Performing day-to-day administrative tasks such as leave, disciplinary matters and performance management.
• Preparing meetings and taking notes.
• Reviewing and amending client policies to ensure that they fall in line with legal frameworks.
• Arranging and presenting weekly staffing meetings and providing tasks to team members for different projects.

Assisting senior Human Resources business partners within Capital People Human Resources consultancy. Ensuring that client meetings and schedules are planned and prepared, providing support in documentation and supporting meetings to discuss the development of plans.

• Maintaining accurate employee information records.
• Providing client documentation such as onboarding and client engagement summaries.
• Providing new employees with introductions to the company.
• Formatting policies and procedures and updating revised copies.
• Organising senior HR officers in providing administrative support and coordinating and developing weekly schedules.
• Assisting in preparing presentations to display to clients.
• Being a first point of contact for senior HR officers and clients.

Working as a police officer within Gwent Police, investigating difficult crimes and cases whilst supporting and safeguarding the most vulnerable and providing support to a team of officers.

• Investigating crimes and offences, interviewing suspects alongside legal representation.
• Preparing in depth referrals for complex cases to share with third party agencies such as social services and housing associations.
• Providing conflict resolution to the public, and de-escalating situations.
• Enforcing personal decision making in difficult situations and adapting my response within those situations.
• Providing support to the most vulnerable within the public and advising the public on safety and crime prevention methods.

• Building relationships with clients through delivering the highest standard of service in a friendly and efficient manner.
• Conduct due diligence to gain a solid understanding of each client's business and culture.
• Carrying out the Broking Role for each client when dealing with renewals and mid-term alterations and queries.
• Acting as liaison between clients and internal departments to streamline communication.
• Drafting, issuing and presenting reports to clients for each renewal.
• Supporting growth of existing client accounts.
• Collaborated with internal teams to meet diverse client needs.
• Delivered consistent follow-ups post services, ensuring complete customer satisfaction.
• Maintaining regulatory standards including compliance.
• Nurtured successful business relationships with key clientele, driving customer retention.
• Managing key performance indicators in ensuring policies are issued within 30 days of renewal.
• Delivering team training to avoid errors and omissions on topics such as incorrect disclosure of remuneration.
• Applying organisational techniques to each renewal to ensure that each renewal is ahead of schedule and client deadlines are met.