Paige Taylor
Farnborough,Hampshire
Summary
Dynamic and detail-oriented professional with a strong foundation in communication, client engagement, and team collaboration. Demonstrates exceptional time management and organisational skills, coupled with the ability to work independently and under pressure. Proactive, creative, and adaptable, with technical skills relevant to administrative and retail tasks. Committed to leveraging these competencies to drive success in future roles while maintaining a focus on continuous improvement and leadership development.
Overview
7
7
years of post-secondary education
2
2
years of professional experience
Work history
Breakfast Food and Beverage Assistant
Conrad London St James
City of Westminster, City of London
2026.02 - Current
- Delivering exceptional guest service in line with Forbes Travel Guide standards, demonstrating personalisation, anticipation, efficiency, courtesy, warmth, and effective problem resolution.
- Creating a welcoming and professional dining atmosphere, ensuring guests received a memorable luxury hospitality experience.
- Supporting the smooth day-to-day operation of the breakfast service through effective organisation and time management.
- Maintaining strict food hygiene, health and safety, and allergen compliance standards in accordance with company policies and regulations.
- Serving food and beverages to a high standard, ensuring excellent presentation and attention to detail.
- Liaising effectively with kitchen and bar teams to coordinate service and minimise delays during busy periods.
- Working collaboratively with colleagues to deliver efficient service in a fast-paced, high-volume environment.
- Preparing dining areas and tables for service, ensuring immaculate presentation and cleanliness at all times.
- Preparing and serving hot beverages to guests, maintaining quality and consistency standards.
- Checking guest satisfaction throughout service, responding promptly and professionally to requests and concerns.
- Welcoming and seating guests, managing reservations and maintaining a positive first impression of the hotel.
- Verifying proof of age for alcohol purchases in line with licensing regulations.
- Accurately taking and processing guest orders while maintaining excellent customer service.
- Building rapport with guests through personalised interactions, contributing to guest satisfaction and repeat business.
- Handling VIP and high-profile guests with discretion and professionalism.
- Managing guest complaints and service recovery effectively.
- Upselling breakfast items, beverages, or hotel services.
- Knowledge of food allergens, dietary requirements, and cultural dining preferences.
- Card payment and room charge processing.
- Assisting with room service or private dining operations.
- Training and supporting new team members.
- Working flexibly across restaurant, lounge, bar, and banquet service areas.
- Maintaining Forbes Five-Star or Leading Hotels of the World service standards. Personalisation and Anticipation, Efficiency, Courtesy and Warmth and Problem Resolution.
Customer Service Assistant
Shaped Studios
2025.03 - 2026.02
- Greeting clients warmly as they enter the salon to create a welcoming atmosphere.
- Assist clients with appointments, enquiries, and booking follow-ups.
- Provide advice on salon services, treatments, and products.
- Handle client complaints professionally and escalate to senior staff if needed.
- Answer phone calls, emails, and messages promptly and professionally.
- Schedule and manage client appointments using booking systems.
- Maintain client records and update contact information accurately.
- Prepare treatment rooms and ensure equipment is clean, sterilised, and ready for use.
- Restock products, towels, and other salon supplies as required.
- Maintain cleanliness and hygiene standards throughout the salon.
- Promote and sell salon products and services to clients.
- Offer guidance on aftercare products and treatments.
- Support therapists and senior staff during busy periods.
- Assist with salon events, promotions, or special appointments as needed.
Guest Service Assistant
Florence Hotel
2024.05 - 2025.03
- Greeting guests warmly and provide excellent customer service.
- Checking guests in and out efficiently, handling reservations and cancellations.
- Answer phone calls, emails, and inquiries promptly and professionally.
- Assisting guests with requests, complaints, or any special requirements.
- Delivering exceptional guest service to enhance their experience.
- Maintain accurate guest records and booking information.
- Process payments, invoices, and receipts.
- Support the management with daily reports or administrative tasks.
- Supporting colleagues across departments as needed.
- Communicating effectively with management and other team members.
- Ensure guest rooms and public areas are clean, tidy, and presentable.
- Report maintenance issues or damages promptly.
- Replenish supplies such as toiletries, towels, and linens.
- Following hotel policies and procedures at all time.
Admin Assistant
Channel 4
2025.01 - 2025.02
- Answering and directing incoming phone calls and emails professionally.
- Draft, proofread, and send internal and external correspondence.
- Act as a point of contact between different departments and external stakeholders.
- Supporting the planning and organisation of internal events, workshops, or screenings.
- Assist with logistical arrangements, such as travel, catering, or venue bookings.
- Prepare materials for meetings and projects.
- Help colleagues with ad hoc tasks to ensure smooth running of the office.
- Act as a reliable first point of contact for internal and external enquiries.
- Use internal systems, software, and tools effectively to support team workflow.
- Assist in maintaining digital records and updating content as required.
Education
BTEC Level 3 Business with Extended Diploma -
Farnborough College of Technology
2024.09 - 2026.07
GCSE - Maths, English Literature, Distinction in English Language, Biology, Chemistry, Physics, D&T, French, Drama, History
The Wavell School
2019.01 - 2024.01
Skills
- Excellent communication and interpersonal skills
- Client engagement
- Team collaboration
- Attention to detail
- Time management
- Teamwork and leadership abilities
- Time management and organisational skills
- Attention to detail and responsibility
- Proactive, creative, and adaptable
- Ability to work independently and under pressure
- Technical skills relevant to administrative and retail tasks
Interests
Reading, visiting new places and exploring different experiences, Participating in sports, running, and gym activities, Spending time with family and watching movies
Timeline
Breakfast Food and Beverage Assistant
Conrad London St James
2026.02 - Current
Customer Service Assistant
Shaped Studios
2025.03 - 2026.02
Admin Assistant
Channel 4
2025.01 - 2025.02
BTEC Level 3 Business with Extended Diploma -
Farnborough College of Technology
2024.09 - 2026.07
Guest Service Assistant
Florence Hotel
2024.05 - 2025.03
GCSE - Maths, English Literature, Distinction in English Language, Biology, Chemistry, Physics, D&T, French, Drama, History
The Wavell School
2019.01 - 2024.01