Paige Patton
Moodiesburn,Glasgow
Summary
Hardworking candidate skillful in providing excellent customer service. Proven track record of resolving customer issues in a timely manner while upholding the highest standards of customer satisfaction. Extensive experience in using multiple communication channels, including phone, email, and web chat. Strong interpersonal skills, and an ability to lead and motivate a team to success.
Overview
11
11
years of professional experience
2019
2019
years of post-secondary education
Work history
Administrative assistant
Patons Insurance
Glasgow, Glasgow City
02.2024 - Current
- Managed daily office operations: Coordinated office functions, including managing schedules, answering calls, and maintaining office supplies.
- Handled office correspondence: Screened and responded to emails, phone calls, and mail to ensure smooth communication flow.
- Maintained filing systems: Organized and updated both physical and electronic filing systems to ensure quick and easy retrieval of information.
- Handled data entry and record-keeping: Accurately entered data into systems, updated spreadsheets, and ensured that records were up to date.
- Reviewed policy documents: Ensured that policies, endorsements, and other documents met regulatory standards and client requirements.
- Provided executive support: Assisted senior management with daily tasks such as document preparation, correspondence, and calendar management.
- Processed regulatory documents: Assisted in submitting and filing documents required by regulatory bodies, ensuring timely and accurate filings.
- Interacted professionally with clients providing excellent service at all times.
- Streamlined administrative processes for increased efficiency in the workplace.
Customer Service Advisor
Policy Expert
Motherwell
01.2022 - 01.2024
- Responded to telephone inquiries and complaints following standard operating procedures
- Maintained knowledge of company products to provide helpful suggestions and recommendations to customers
- Delivered personalized customer service relating to questions and promptly resolved basic problems on customer accounts
- Updated and maintained database with accurate customer information and timely data entry
- Investigated and researched issues to determine root causes and appropriate resolution methods
- Met daily customer service quotas with a focus on quality
- Developed strong customer relationships and loyalty through effective communication
- Maintained logs and documentation to detail key information regarding incoming and outgoing calls
Supervisor
SoleTrader
Glasgow
06.2021 - 06.2022
- Set performance goals for staff members and helped teams meet important deadlines
- Organized workflow tasks to prevent downtime and production gaps
- Delegated tasks to team members according to individual strengths
- Notified employees of policy and procedure changes to promote overall compliance
- Received product deliveries and moved materials to designated workplace locations
- Communicated employee, customer and workplace needs to managers
Sales Assistant
USC
Glasgow
05.2020 - 01.2022
- Maintained knowledge of company products and services to make informed recommendations to clients
- Provided strong customer service by greeting and building relationships with key clients
- Handled cash and credit transactions and developed programs to process online payments
- Assisted customers with item returns and payment refunds
- Unloaded and organized delivered products in appropriate store locations
- Processed customer orders and payments accurately and efficiently
- Arranged store products on shelves and promotional displays
- Answered client questions and concerns and escalated larger problems to managers
- Trained new employees on company policies and strong sales techniques
Supporting Actor
Cairns agency
Glasgow
06.2014 - 03.2020
- Attended all necessary rehearsals and arrived prepared and on time for scheduled performances
- Worked with a variety of directors and actors to create a cohesive performance
- Developed role interpretations by studying dialogue and interactions with other characters
- Received rehearsal notes and implemented corrections into work
- Learned how to take constructive criticism from directors and peers
- Gained experience in audition preparation and rehearsal techniques
- Worked with crew members responsible for lighting, costumes, and props
Youth Worker
Fuse Youth Cafe
Glasgow
10.2013 - 03.2014
- Encouraged participants to develop own activities and leadership skills through group discussions
- Communicated with fellow workers, supervisors, and security to maintain safety of youth and staff
- Served as liaison to help children dealing with abuse, poverty, and other problems
- Completed necessary reports and documentation to maintain case records
- Supervised youth in activities to observe changes in social behavior
Education
Higher National Certificate - legal studies
City of Glasgow College
Youth worker - undefined
Fuse Youth Cafe
Diploma in Television Production - undefined
City of Glasgow College
Custom
Hardworking candidate skillful in providing excellent customer service. Proven track record of resolving customer issues in a timely manner while upholding the highest standards of customer satisfaction. Extensive experience in using multiple communication channels, including phone, email, and web chat. Strong interpersonal skills, and an ability to lead and motivate a team to success.
Timeline
Administrative assistant
Patons Insurance
02.2024 - Current
Customer Service Advisor
Policy Expert
01.2022 - 01.2024
Supervisor
SoleTrader
06.2021 - 06.2022
Sales Assistant
USC
05.2020 - 01.2022
Supporting Actor
Cairns agency
06.2014 - 03.2020
Youth Worker
Fuse Youth Cafe
10.2013 - 03.2014
Youth worker - undefined
Fuse Youth Cafe
Diploma in Television Production - undefined
City of Glasgow College
Higher National Certificate - legal studies
City of Glasgow College
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