Summary
Overview
Work history
Education
Skills
Certification
Affiliations
Timeline
Generic

Paige MacDonald

Teignmouth,Devon

Summary

Accomplished professional with expertise in team leadership and people management, demonstrating strong skills in customer service and staff development. Proficient in technical retail software use and scheduling employees, ensuring efficient operations and adherence to disciplinary procedures. Holds a full UK driving license, with a solid understanding of supply chain processes and visual merchandising. Career goals include advancing management training capabilities to further enhance organisational success.


Energetic professional with knack for leadership and customer service, possessing transferable skills in team management and sales strategies. Adept in conflict resolution and inventory control. Ready to drive store performance and foster positive shopping experience.

Overview

11
11
years of professional experience
10105
10105
years of post-secondary education
1
1
Certification

Work history

Assistant store manager

Poundland
Teignmouth, Devon
08.2023 - Current
  • Assisted in training new staff members on store policies and customer service standards.
  • Oversaw daily operations to ensure efficient inventory management and product presentation.
  • Coordinated promotional activities and visual merchandising to enhance customer engagement.
  • Implemented staff scheduling to align with peak customer traffic periods and operational needs.
  • Ran the store when store manager was off or on holiday.
  • Cash office trained
  • Resolved customer inquiries and complaints to maintain high levels of satisfaction and loyalty.
  • Aided in loss prevention efforts; ensured security measures were adhered to throughout the store.
  • Assisted in recruitment process to build a high-performing retail team.
  • Maintained health and safety standards within the store to ensure compliance with company policies and legal requirements.
  • Handled employee concerns discreetly; fostered healthy working environment.
  • Managed cash registers, handled financial transactions accurately.
  • Provided assistance during peak trading hours, kept checkouts moving quickly whilst maintaining excellent customer service levels.
  • Collaborated closely with Store Manager to develop marketing strategies that drove footfall into the shop.

Baker

Morrisons
Teignmouth, UK
08.2019 - 08.2023
  • Maintained product quality and production volume by baking bread from scratch.
    Ordered supplies effectively, minimising waste and markdowns through careful management.
    Compiled rotas to ensure adequate staffing at all times.
    Reported any equipment issues promptly to prevent operational disruptions.
  • Prepared a variety of baked goods including breads pastries and cakes.
  • Collaborated with team members to optimise production schedules and workflow.
  • Trained junior staff on baking techniques and proper equipment usage.
  • Evaluated customer feedback to adjust recipes and improve product offerings.
  • Maintained equipment and tools to ensure safe and efficient operation.

General Assistant. Floristry / Produce

Morrisons
Teignmouth, UK
10.2014 - 08.2019
  • Managed floristry department operations, ensuring optimal plant and flower presentation.
  • Trained new staff on company policies, product knowledge, and best practices for customer service.
  • Adapted to changing demands by managing multiple tasks and prioritising responsibilities within fast-paced environment.
  • Oversaw delivery logistics to maintain efficiency in service.
  • Conducted stock taking, reductions, and daily audits to optimise inventory management.
  • Implemented gap scans and counts using HHT to meet deadlines.
  • Performed daily date checks and maintained compliance with freshness standards.
  • Operated tills for accurate sales transactions and customer service.

Labourer

Teign Plastering
Teignmouth, Devon
06.2019 - 07.2019
  • Executed renovation of local community facility, enhancing usability.
    Dismantled storage units and cupboards to maximise space efficiency.
    Prepared walls for plastering, ensuring smooth surface finish.
    Removed carpets to facilitate new flooring installation.
    Redecorated room, contributing to improved aesthetic appeal.
  • Collaborated with team members to ensure timely completion of projects and tasks.
  • Maintained cleanliness and organisation of work areas to enhance efficiency and safety.
  • Supported skilled tradespeople by preparing materials and assisting with installations.

Produce Manager

Morrisons
Teignmouth, UK
08.2016 - 03.2017
  • Managed department operations for seven months following original manager's departure.
    Oversaw staff management, ensuring optimal performance and compliance with standards.
    Maintained accurate stock records to facilitate efficient inventory control.
    Developed rotas to ensure adequate staffing levels and operational coverage.
    Achieved targets consistently through effective resource management.
  • Oversaw quality control processes to maintain freshness and safety standards.
  • Implemented efficient workflows to reduce waste and improve operational efficiency.
  • Coordinated promotional displays to enhance product visibility and sales.
  • Introduced seasonal produce displays to enhance store aesthetics.
  • Maintained high standards of cleanliness for food safety compliance.
  • Prioritised health and safety procedures, ensuring all policies were adhered to by staff members.
  • Ensured customer satisfaction with daily auditing of stock freshness.
  • Led a team of staff, fostering a positive work environment.

Education

NVQ Level 2 - professional cookery

City & Guilds
04.2001 - 06.2012

functional skills in mathematics level 2 -

City & Guilds
Teignmouth, Devon

FDQ level 2 health and safety in food supply -

FDQ
Teignmouth, Devon

FDQ level 2 Deploma in bakery -

FDQ
Teignmouth, Devon

NVQ Level 2 - patisserie and confectionery

City & Guilds

NVQ Level 3 - patisserie and confectionery

City & Guilds

Skills

  • Team leadership
  • Computer literacy
  • Customer service
  • Management training
  • Full UK driving license
  • Scheduling employees
  • Technical retail software use
  • Supply chain understanding
  • Disciplinary procedures adherence
  • Personal organisation
  • Visual merchandising
  • People Management
  • Staff development
  • Cash handling

Certification

  • Patisserie Level 2
  • Patisserie Level 3
  • Professional Cookery Level 2
  • FDQ Health and Safety Level 2
  • FDQ Diploma in Bakery Level 2

Affiliations

  • crafts
  • music
  • animals
  • gardening

Timeline

Assistant store manager

Poundland
08.2023 - Current

Baker

Morrisons
08.2019 - 08.2023

Labourer

Teign Plastering
06.2019 - 07.2019

Produce Manager

Morrisons
08.2016 - 03.2017

General Assistant. Floristry / Produce

Morrisons
10.2014 - 08.2019

NVQ Level 2 - professional cookery

City & Guilds
04.2001 - 06.2012

functional skills in mathematics level 2 -

City & Guilds

FDQ level 2 health and safety in food supply -

FDQ

FDQ level 2 Deploma in bakery -

FDQ

NVQ Level 2 - patisserie and confectionery

City & Guilds

NVQ Level 3 - patisserie and confectionery

City & Guilds

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