Paige Leveridge-Young

Key Responsibilities:

• Advised customers on specialist insurance products for touring caravans, static caravans and motorhomes.
• Provided tailored insurance solutions based on customers' individual needs and requirements.
• Handled high volumes of inbound and outbound calls in a fast-paced environment.
• Quoted, sold, renewed, and amended insurance policies in line with FCA guidelines.
• Accurately processed policy documentation and maintained up-to-date records.
• Explained policy terms, coverage limits, and exclusions in a clear and professional manner.

Key Achievements and skills gained:

• Played a key role in cross-selling additional products alongside policies.
• In-depth knowledge of caravan and motorhome insurance products and industry-specific risks.
• Strong communication and negotiation skills across a diverse customer base.
• Understanding of FCA regulations, data protection, and TCF (Treating Customers Fairly) principles.
• Delivered exceptional customer service, resulting in at least four named mentions in 5-star Trustpilot reviews for being 'informative', 'very polite and knowledgeable', 'patient' and 'experienced'.
• Guided customers through claims process, ensuring a smooth experience.

Key responsibilities:

• Accurately inputting and managing supply staff bookings using the Eclipse system; ensuring prompt confirmation to both clients and candidates.
• Performing thorough pre-employment compliance checks including DBS status (including Update Service), Teaching Regulation Agency checks, and document verification to ensure safeguarding standards.
• Acting as the main point of contact for nurseries within the company for the West Yorkshire area, managing all bookings, enquiries, vacancies, and client communications with professionalism and urgency.
• Skillfully matching teachers, teaching assistants, and nursery nurses with appropriate settings based on qualifications, strengths, and personality fit.
• Overseeing candidate registrations, checking key documents, validating ID and right-to-work information, and ensuring full compliance with safeguarding policies.
• Co-running open days and registration events across West Yorkshire; demonstrated adaptability and attention to detail in high-paced, compliance-driven environments.
• Handling email correspondence, sending/receiving references, and editing CVs to align candidates with suitable opportunities.
• Successfully built and maintained strong relationships with both candidates and clients, contributing to repeat business and client satisfaction.

Key Skills Developed:

• Sales and negotiation
• Candidate screening and resourcing
• Relationship management and networking
• Meeting recruitment targets and deadlines
• Promoting vacancies and briefing candidates

Key responsibilities:

• Promoted from waitress to front of house receptionist at a leading four-star hotel, demonstrating professionalism and excellent presentation at all times.
• Greeted and checked guests in and out, providing key information and handling enquiries via phone, email, and in person.
• Maintained up-to-date knowledge of hotel services, offers, terms, policies, and historical background.
• Carried out daily EPOS banking, handled payments and cash, and managed hotel safe responsibilities independently.
• Communicated effectively with all departments regarding accommodation changes, dietary requirements, event updates, cancellations, and guest feedback.
• Oversaw coordination of events and functions, ensuring all teams were informed of schedules, room allocations, and special requirements.
• Prepared and processed guest and wedding invoices, including business billing.
• Managed wedding rooming lists, inputting data, noting preferences, and allocating rooms accurately.
• Compiled detailed daily house reports outlining guest occupancy, staff schedules, upcoming events, and restaurant bookings.

Skills Gained

. Excellent customer service and communication skills

. Professional front-of-house presentation and demeanor

. Strong multitasking abilities

. Experience with EPOS systems and cash handling

. Confident in managing bookings, invoices, and billing procedures

. Effective interdepartmental communication and teamwork

. Problem-solving and adaptability in a fast-paced hospitality environment

. Attention to detail in administrative reporting and guest preferences

. Ability to build positive relationships with guests, colleagues, and management

Key Responsibilities:

• Greeted and served guests in a fine dining environment, ensuring a welcoming experience.
• Took accurate food and drink orders, providing detailed menu information and gathering dietary requirements.
• Delivered high standards of customer service in line with the restaurant’s reputation.
• Maintained professionalism and composure in a fast-paced, high-pressure setting.
• Worked closely with front of house and kitchen teams to ensure smooth service flow