Paige Jones
Rhydyfelin,Vale of Glamorgan
Summary
Dedicated professional with extensive experience in cash handling and banking transactions processing. Demonstrates a strong customer-centric mindset, adept at handling complaints and ensuring customer satisfaction. Possesses comprehensive knowledge of postal regulations and mailing rules, with priority mail experience. Skilled in maintaining confidentiality and adapting to changing procedures, complemented by basic computer literacy. Committed to delivering exceptional service while pursuing opportunities for growth in customer service roles.
Dependable and organised professional with exceptional communication and customer service skills, coupled with keen attention to detail, making each customer interaction smooth and accurate. Demonstrates proficiency in handling transactions and managing administrative tasks. Dedicated to enhancing operational efficiency and customer satisfaction in constable role.
Overview
3
3
years of professional experience
Work history
Post office clerk
Faye Allsop
Rhydyfelin, Vale of Glamorgan
12.2021 - 12.2024
- Handled high volume of parcels during holiday season ensuring no delay in services.
- Provided information about tariffs and postal regulations to help customers make informed decisions.
- Assisted customers with postal services, resulting in increased satisfaction levels.
- Resolved customer issues promptly enhancing overall customer experience.
- Handled high volume of money
- Quickly learned and applied new skills to daily tasks, improving efficiency and productivity.
- Carried out day-to-day duties accurately and efficiently.
- Successfully delivered on tasks within tight deadlines.
- Supported team by demonstrating respect and willingness to help.
- Increased customer satisfaction by resolving issues.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Consistently arrived at work on time and ready to start immediately.
- Delivered exceptional customer service by proactively listening to concerns and answering questions.
- Applied critical thinking to analyse problems, evaluate solutions and select best decisions.
- Oversaw daily operations to achieve high productivity levels.
- Applied positive customer service approach to increase satisfaction levels.
- Worked flexible hours, covering nights, weekends and bank holidays.
Education
GCSEs -
HAWTHORN HIGH SCHOOL
WALES Skills
- Delivered constant high-quality service to the public, often under pressure
- Handled sensitive documents and financial transactions with integrity and attention to detail
- Maintained composure and professionalism when resolving customer disputes and complaint
- Accurately managed cash and official paperwork, demonstrating accountability and trustworthiness
- Able to read situations quickly and respond appropriately
- Observant and detail-oriented when dealing with people and environment
- Confident in handling complaints and defusing anger and frustration (As often happens in customer service)
- Maintains focus and calm even when faced with challenging individuals or workloads
- Understands the importance of backing up colleagues and maintaining trust
Accomplishments
Motivated and disciplined individual with a background in the national cadet program, where I developed early skills in leadership, teamwork, and personal responsibility.
Timeline
Post office clerk
Faye Allsop
12.2021 - 12.2024
GCSEs -
HAWTHORN HIGH SCHOOL
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