Paige Handley
London
Summary
Dynamic professional with expertise in workflow planning and motivational leadership style. Demonstrates exceptional skills in scheduling and calendar management, ensuring adherence to high customer service standards. Proven ability to prioritise tasks effectively, maximising profit and revenue. Committed to driving organisational success through strategic planning and efficient resource management.
Overview
14
14
years of professional experience
Work history
Operations Assistant
GTI Travel
Broadstairs, Kent
2023.09 - Current
- Resolved customer queries and complaints promptly, maintaining high satisfaction levels
- Coordinated schedules, logistics, and routes across London to ensure efficient daily operations
- Served as the primary point of contact for customers, suppliers, and staff, delivering excellent service and maximising sales opportunities
- Managed operations under pressure, including peak-time problem solving and on-call responsibilities
- Supported business performance through effective time management, invoicing assistance, and revenue optimisation
- Having knowledge of local attractions and geography of the UK
Scheduling Supervisor
Wren Healthcare
Sandwich, Kent
2020.08 - 2023.09
- Led team operations including rota management, workload planning, and resource allocation to meet business demands
- Recruited, trained, and developed staff to drive performance, improve work quality, and increase efficiency
- Managed logistics and daily operations, handling incidents, complaints, and on-call responsibilities in high-pressure environments
- Delivered high-quality customer service, resolving or escalating queries promptly to maintain client and patient satisfaction
- Monitored performance and produced reports for senior management, supporting decision-making and revenue optimisation
- Customer facing patients in a clinic setting
Sales Consultant
Saga Holidays
Sandgate, Kent
2016.01 - 2020.04
- Demonstrated strong UK and international travel knowledge across short-haul and long-haul destinations
- Led and supported teams through training, coaching, and target-driven performance management
- Collaborated with management and staff in meetings to identify improvements and enhance workplace efficiency
- Delivered effective problem solving and high-quality customer service in a fast-paced environment
Skincare Expert
The Body Shop
Broadstairs, Kent
2016.02 - 2022.12
- Drove sales performance within the skincare department through strong product knowledge and customer engagement
- Coached and trained colleagues on skincare products, services, and new initiatives
- Advised customers on tailored solutions to support long-term beauty goals, delivering high-quality service
- Applied senior sales expertise to support overall team performance and business objectives
Senior Sales Consultant
The Body Shop
Broadstairs, Kent
2013.01 - 2015.01
- Delivered strong sales performance through expert product knowledge in skincare, body care, and facial artistry
- Provided excellent customer service, including handling complaints and ensuring positive resolutions
- Managed cash handling and till operations accurately, including keyholder responsibilities
- Supported team leadership and contributed to achieving sales targets
Bartender
Rivals FS Leisure Nightclub, Barmaid/Nightclub
2013.02 - 2013.12
- Provided high-quality customer service, including handling complaints and following procedures effectively
- Handled cash and operated tills accurately, with knowledge of weights and measures compliance
- Worked effectively as both a team leader and team player to support overall performance and targets
Barmaid•
The Chequers Public House
2012.01 - 2013.01
- Managed cash handling, receipting, and till operations with accuracy
- Provided high standards of customer service in a retail environment
- Maintained compliance with weights and measures regulations
Education
NVQ Level 3 - Special Effects and Hair and Media Make-Up
Thanet College
Broadstairs, KentNVQ Level 2 - Beauty Therapy Make-Up
Thanet College
Broadstairs, KentNVQ Level 2 - Women's Hairdressing
Sandwich Technology School
SandwichGCSE results on request
Skills
- Workflow planning
- Motivational leadership style
- Scheduling and calendar management
- Ability to prioritize
- Adherence to high customer service standards
- Maximise profit and revenue
- Ability to adapt to different working environments
Interests
Outside of work, I keep active with regular exercise at the gym, walking my dog and I love to spend time with family and friends. I'm also currently work as a bartender in my spare time which i enjoy.
Timeline
Operations Assistant
GTI Travel
2023.09 - Current
Scheduling Supervisor
Wren Healthcare
2020.08 - 2023.09
Skincare Expert
The Body Shop
2016.02 - 2022.12
Sales Consultant
Saga Holidays
2016.01 - 2020.04
Bartender
Rivals FS Leisure Nightclub, Barmaid/Nightclub
2013.02 - 2013.12
Senior Sales Consultant
The Body Shop
2013.01 - 2015.01
Barmaid•
The Chequers Public House
2012.01 - 2013.01
NVQ Level 3 - Special Effects and Hair and Media Make-Up
Thanet College
NVQ Level 2 - Beauty Therapy Make-Up
Thanet College
NVQ Level 2 - Women's Hairdressing
Sandwich Technology School
GCSE results on request