Summary
Overview
Work history
Education
Skills
Timeline
Server
PAIGE GILES

PAIGE GILES

Newcastle Upon Tyne,Tyne and Wear

Summary

Customer-oriented with almost 2 years of experience in Management and 3 years in a Supervisor position, dedicated to delivering positive customer experiences to promote loyalty and repeat business. Adaptive and deadline-oriented consistently executes and completes multiple projects in high-stress environments. Organisation and problem solving are some of my key skills, which I believe are transferable into any sort of career. I enjoy using my initiative and I find it easy to adapt to different situations. I always help and support others and enjoy working within a team, but also have the confidence to work individually to achieve positive results in anything I do.

Overview

8
8
years of professional experience

Work history

General Manager

Copenhagen 1801
Newcastle upon Tyne, Tyne and Wear
01.2022 - Current


  • Monitored and evaluated teams, identifying and targeting opportunities for improvement.
  • Managed high-performing teams to deliver quality customer service and stable profits.
  • Implemented effective customer service procedures to encourage positive feedback.
  • Empowered staff members to contribute to continuous improvement, quality and growth of company.
  • Managing and analysing complaints data to understand root causes and pro-actively providing suggestions regarding service improvement.
  • Developing food and beverage menus: creating menus that meet customer demands, while also keeping food costs in mind.
  • Purchasing and inventory management: responsible for ordering food, beverages, and supplies, and maintaining accurate inventory levels. Negotiating with suppliers to ensure we are getting the best prices and deals.
  • Ensuring customer satisfaction: ensuring guests are satisfied with their experience. Resolving customer complaints and feedback and working with staff to improve customer service.
  • Planning and organising events: responsible for planning and organising special events, such as private functions, gigs and shows
  • Marketing and promotion: working with the marketing team to develop and implement strategies to promote the food and beverage offerings of the establishment, including social media campaigns, special events, and promotions.

Supervisor and Administrative Assistant

Copenhagen 1801
Newcastle upon Tyne, Tyne and Wear
09.2015 - 11.2021
  • Worked as part of a tight-knit team to ensure customers had the best experience possible through maintaining excellent face-to-face customer service.
  • The context of the job required the ability to adapt to challenging schedules, as well as meet the demand of a variety of requests throughout a shift due to the diverse clientele.
  • The role also required working as part of the administration team taking phone bookings using varying systems and building correspondence with customers and head office through email.
  • Took ownership of opening and securing the building when setting up the general area in preparation for shows and coordinating deliveries..
  • Mentored junior bartenders in mixology best practices to ensure overall team confidence and competence.
  • Ensured presentation of bar and staff met high-quality industry targets and brand values.

Education

Level 3 Diploma - Public Service

Newcastle College
Newcastle-upon-Tyne

GCSEs -

Walker Riverside Academy

Skills

  • Dispute resolution
  • Office 365 usage
  • Staff training and mentorship
  • Customer experience
  • Menu development
  • Problem solving
  • Phone etiquette

Timeline

General Manager

Copenhagen 1801
01.2022 - Current

Supervisor and Administrative Assistant

Copenhagen 1801
09.2015 - 11.2021

Level 3 Diploma - Public Service

Newcastle College

GCSEs -

Walker Riverside Academy

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PAIGE GILES