Summary
Overview
Work history
Education
Skills
Affiliations
Timeline
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Paige Darling

Grangemouth,Falkirk Council

Summary

Offering strong communication and problem-solving skills with background in customer service & sales. Knowledgeable about building relationships with prospects and understanding customer needs. Ready to use and develop more sales techniques, negotiation skills, and product knowledge in Sales Advisory role.

Overview

5
5
years of professional experience

Work history

Study Advisor *Remote WFH*

London Institution Banking & Finance
London , London
02.2024 - Current
  • Making 70-100 Outbound calls per day discussing with Students career's, goals and skills.
  • Carried out day-to-day duties accurately and efficiently.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Offered friendly, efficient customer service and handled challenging situations with ease.
  • Improved efficiency and productivity by acquiring new skills.
  • Carried out video calls with students to help make a personal experience, help them with any questions they may have with modules etc.
  • Used Salesforce to carry out conversations & maintaining communication with Prospect leads/ pre-leads.
  • Managed challenging situations involving distressed or dissatisfied students effectively whilst maintaining professionalism at all times.
  • Carried out Identity checks to ensure no fraud.
  • Improved student engagement with targeted advice and support.
  • Made sure to adhere to strict confidentiality instructions to ensure students data information was protected.
  • Provided materials and resources relating to career choices.
  • Hosted Webinars to improve student engagement and successfully gain more leads.

Sales Advisor

Vodafone
Work from home
10.2022 - 09.2023
  • Remote Work from home, Contributed to store success by providing exceptional service, helping to increase customer satisfaction
  • Provided helpful, attentive sales support to generate positive customer feedback
  • Gave excellent advice with phones/tablets to maintain consistently high sales
  • Clearly explained phone products' benefits and value to drive sales
  • Adapted sales approach based on customer needs
  • Performed well under pressure to meet target deadlines.
  • Transformed product queries into sales
  • Processed deliveries to meet customer demand.
  • Supported team by demonstrating respect and willingness to help.
  • Increased customer satisfaction by resolving issues.

Dog Walker

Penders Paws
Falkirk
10.2019 - 01.2021
  • Shared photos and videos to inform clients latest whereabouts and activity
  • Cleaned up after dogs during walks keeping public spaces tidy.
  • Provided animals with right amounts of exercise.
  • Treated all dogs with kindness and care, providing regular updates to owners for continued trust.
  • Earned dogs' trust by maintaining friendly and approachable.
  • Established schedule to develop routine walks for dogs
  • Recorded areas, distance and duration of dog walks to maintain accurate data information.
  • Built relationships with clients by meeting their individual pet care needs.
  • Maintained safe environments for pets whilst on walks.
  • Enhanced customer loyalty through reliable and professional dog walking services.

NHS Call Handler

NHS
09.2023 - 12.2023
  • Remote Work from home
  • Created precise, detailed data records, capturing all relevant information for reliable reference
  • Maintained caller confidentiality, with particular reference to patient confidentiality and Data Protection Act
  • Worked effectively, calmly and proactively under pressure, especially during time-critical situations
  • Answered calls promptly and calmly, providing empathetic, professional service throughout
  • Delivered customer-focused, timely solutions, maintaining positive, professional brand services
  • Responded to non-emergency calls to offer information.
  • Managed high call volumes calmly during peak periods.

Dental Nurse

NHS Ochilview
West lothian
04.2022 - 08.2022
  • Resolved issues with faulty or damaged equipment by fixing or replacing where necessary
  • Sterilised and disinfected instruments and working surfaces, following infection control procedures
  • Updated dental charting to facilitate consistent and accurate patient care
  • Provided excellent patient care from arrival to treatment completion.
  • Managed time efficiently to adhere to appointment schedules
  • Carefully stored dental materials to prevent cross-infection.
  • Successfully processed card payments and correct cash handling.

Warehouse Operative *Christmas period Nightshifts*

Amazon
Bathgate, West Lothian
10.2021 - 01.2022
  • Understood warehouse product placement, enabling efficient picking and packing services
  • Consistently complied with workplace health and safety measures to minimise operational risk
  • Transferred materials weighing up to 10kg above head using safe manual lifting techniques
  • Worked flexible hours, covering nights, weekends and bank holidays.

Education

Lifeguarding Linlithgow Certified Lifeguard Swim -

Skills

  • Customer Service
  • Cash handling
  • Timekeeping
  • Communication
  • Teamwork
  • Team player
  • Positive
  • Work under pressure
  • Meet deadlines
  • Independent working
  • Good Telephone manner
  • Honesty
  • Work from home
  • Payment Processing
  • Lead generation
  • Selling techniques
  • Marketing strategy development
  • Salesforce experience
  • Sales motivated

Affiliations

  • Training my 2 Czech German Shepherds
  • Baking
  • Fashion
  • Gym - weightlifting
  • Socialising

Timeline

Study Advisor *Remote WFH*

London Institution Banking & Finance
02.2024 - Current

NHS Call Handler

NHS
09.2023 - 12.2023

Sales Advisor

Vodafone
10.2022 - 09.2023

Dental Nurse

NHS Ochilview
04.2022 - 08.2022

Warehouse Operative *Christmas period Nightshifts*

Amazon
10.2021 - 01.2022

Dog Walker

Penders Paws
10.2019 - 01.2021

Lifeguarding Linlithgow Certified Lifeguard Swim -

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Paige Darling