Paige Cook
Summary
Since relocating to Manchester from Australia, I am eager to gain employment within a well-established organisation. I am a highly organised and dependable candidate successful at managing multiple priorities with a positive attitude. I have experience in recruitment, sales and administration. I am looking to join a company who desires people that can make a real difference with a passionate drive and energy.
Overview
9
9
years of professional experience
Work history
Field Officer
Novaskill, Gold Coast
2022.01 - 2023.05
- All recruitment tasks from interviews through to inductions for large organisations including the City of Gold Coast Council and Logan City Council
- People centred case management of all employees to support their employment success and training goals
- Attended networking and industry functions, including Awards nights, as a platform to continually build relationships
- Led group information sessions to advertise roles and their descriptions to interested members of the public
- Assisted in sales and delivery of employment programs in the region
- Went above and beyond to help trainees and apprentices prepare their resumes and conducted interview preparation to ensure a successful transition upon the completion of their traineeship/ apprenticeship
- Trained internal staff members on the group training side of the organisation.
Business Administration Trainee
Novaskill
2021.05 - 2022.01
- Greeted incoming customers and clients in a professional manner and provided friendly, knowledgeable assistance
- Uploaded, assessed, modified and stored files and documents
- Provided clerical support to company employees, including copying, scanning and file management
- Monitored office supplies inventory, promptly reordering low stock items to prevent work flow disruptions
- Collected and distributed incoming mail, employing strict confidentiality throughout
- Kept the reception area clean and neat to give visitors a positive impression of the company.
Customer Service Supervisor
RITCHIES SUPA IGA
2014.08 - 2021.01
- Building and maintaining relationships with key customers and members of staff
- Operating point of sales equipment and handling financial transactions
- Processing returns and refunds as required, in line with company procedures
- Handling and resolving customer complaints in a calm and professional manner as well as tackling difficult situations such as angry customers and shoplifters
- Team building, managing and organising breaks for colleagues
- Delivering training to new starters and delivering training progression to existing colleagues
- Demonstrates product knowledge including when working in the liquor department.
Education
Certificate III - Business
Novaskill
Gold Coast, AustraliaJohn Paul College, High School Certificate
Coffs Harbour, AustraliaSkills
- MS Office proficiency
- Telephone skills
- Customer and client relations
- Attention to detail
- Organisation and efficiency
- Customer-service orientated
- Interviewing skills
- Employee relations
References
Gold Coast Branch Manager - Shona May 0433 010 452, shonam@novaskill.edu.au
GTO Operations Manager - Blair Collis on request
Timeline
Field Officer
Novaskill, Gold Coast
2022.01 - 2023.05
Business Administration Trainee
Novaskill
2021.05 - 2022.01
Customer Service Supervisor
RITCHIES SUPA IGA
2014.08 - 2021.01
Certificate III - Business
Novaskill
John Paul College, High School Certificate