Paige Brannen
Hertfordshire
Summary
A detail-oriented professional with expertise in diary and inbox management, efficient scheduling, and organisation. Demonstrates strong communication and teamwork skills, complemented by proficiency in MS Office and active listening. Adept at building and maintaining relationships, handling complaints, and providing exceptional customer service. Committed to enhancing operational efficiency through meticulous data entry and record keeping.
Overview
4
4
years of professional experience
4
4
years of post-secondary education
Work history
Site Lead
Lincoln House Surgery
Apsley/Hemel Hempstead, Hertfordshire
09.2025 - 12.2025
- Lead, manage and support a multidisciplinary administrative team including receptionists and triage staff, with responsibility for day-to-day people management, performance monitoring and staff wellbeing.
- Act as first point of contact for employee relations matters, including absence management, rota planning, conflict resolution and informal performance issues.
- Support recruitment and onboarding processes, including interviewing, induction planning and training coordination for new starters.
- Oversee daily operational delivery of the practice, ensuring staffing levels, workflow and patient access are effectively managed in line with organisational policies.
- Implement and reinforce HR policies, procedures and best practice, ensuring compliance with employment standards, confidentiality and equality requirements.
- Coach and develop staff through regular feedback, appraisals and skills development, fostering a positive, inclusive and high-performing team culture.
- Work closely with senior leadership to support change management, service improvements and staff engagement initiatives.
HR & Training Officer
Oakman Group
Berkhamsted, Hertfordshire
05.2024 - 09.2025
- Provided administrative support for HR processes, including employee relations cases, hearings, and welfare meetings, ensuring accurate documentation and record-keeping.
- Assisted with the coordination of legal correspondence by liaising with lawyers and maintaining organised case files.
- Supported HR projects such as restructures, consultations, and change initiatives, preparing letters, reports, and communication materials.
- Compiled and analysed HR data, producing monthly reports and presentations for management meetings.
- Assisted with the delivery of HR initiatives including Diversity & Inclusion programmes and employee engagement surveys.
- Coordinated training and development activities, including the leadership programme, scheduling sessions, maintaining training records, and managing workshop logistics.
- Administered the annual appraisal process, ensuring smooth transition to an online system and monitoring completion rates.
- Liaised with external suppliers to arrange training sessions and managed related administration.
HR Assistant
Oakman Group
Berkhamsted, Hertfordshire
10.2021 - 05.2024
- Managing and ensuring compliance of right to work across the company.
- Creating and sending contracts for current and new employees.
- Onboarding new managers into the business.
- Overseeing the service awards.
- Sending birthday vouchers.
- Managing the AWOL process.
Education
BA (hons) 2.1 - Fashion Marketing
Northampton University
09.2011 - 07.2014
CIPD Level 3 - Certificate in Human Resources Practice
01.2020 - 01.2021
Skills
- Diary & Inbox management
- Self-awareness
- MS Office
- Active listening
- Organisation
- Note-taking
- Communication
- Teamwork
- Data entry and record keeping
- Complaint handling and customer service
- Building & maintaining relationships
- Efficient scheduling
REFERENCES
References are available upon request.
INTERESTS
I enjoy being active and leading a healthy lifestyle, I especially enjoy swimming and running. I stay commercially aware and enjoy readying PM daily and HR grapevine along with listening to the CIPD podcast. I am also a lifelong supporter of Watford F.C and often attend home games.
References
References available upon request.
ADDITIONAL INFORMATION
- Associate member of the CIPD, the professional body for HR and people development
- Mental Health First Aider
- Emergency First Aider in the workplace
- Fire Marshall
- BIIAB Level 2 personal licence holder
- Health and Safety in the workplace Level 3
- WSET Level 1
- Proficient in Microsoft Office including Excel, Word & PowerPoint
- Full UK clean driving licence
Timeline
Site Lead
Lincoln House Surgery
09.2025 - 12.2025
HR & Training Officer
Oakman Group
05.2024 - 09.2025
HR Assistant
Oakman Group
10.2021 - 05.2024
CIPD Level 3 - Certificate in Human Resources Practice
01.2020 - 01.2021
BA (hons) 2.1 - Fashion Marketing
Northampton University
09.2011 - 07.2014