Paige Andrews
Bristol
Summary
Detail-oriented professional with expertise in customer service, health and safety compliance, and staff morale building. Demonstrates strong skills in communication, money handling, and employee work scheduling to ensure operational efficiency. Adept at leveraging product knowledge to enhance customer satisfaction and drive business success. Committed to fostering a positive workplace environment while maintaining high standards of service delivery.
Overview
14
14
years of professional experience
3
3
years of post-secondary education
Work history
Key Holder/Acting Steward
Whitchurch and Pensford Royal British Legion
Whitchurch
2023.09 - 2025.02
- Monitored and maintained stock levels for maximised efficiency and minimised waste.
- Fostered positive relationships with customers enhancing their loyalty towards the establishment.
- Monitored stock levels to avoid any potential shortages during peak hours.
- Led by example in providing customers with attentive, professional restaurant service.
- Recruited and trained high-performing team members to deliver faultless customer care.
- Coordinated events at the venue, leading to increased bookings.
- Scheduled weekly rosters for staff allocation optimising resources efficiently.
- Conducted routine safety checks to adhere to health and safety regulations in premises.
- Trained new staff on customer service protocols to enhance guest experience.
- Managed cash handling procedures, reducing discrepancies in the daily tally.
- Calculated daily takings, ensuring accurate financial records were kept for auditing purposes.
- Oversaw general maintenance of bar equipment resulting in fewer operational disruptions.
- Built loyal customer base by creating welcoming environment with top quality service.
Marketing Manager
Andrews Marquees ltd
Bristol
2020.01 - 2024.10
- Invoicing
- Emailing clients
- Sending quotes and booking in jobs
- Website management
- Social media management
- Copyright content
- General admin
- Developed strategy for social media marketing with cohesive messaging across multiple platforms.
Waitress
Brassmill
Keynsham
2018.11 - 2020.01
- Greet and escort customers to tables
- Food allergy aware
- Take food and drink orders
- Serve food and drink
- Maintain a clean tidy dining area
- Follow health and safety requirements
- Provide excellent customer service skills
Assistant Manager
JD Sports plc
Bristol Airport
2017.01 - 2018.11
- Assist store manager with running of store
- Drive sales to achieve targets
- Hold store in store manager's absence
- Hold staff meetings
- Cashing up and banking
- Price amendments
- Read reports
- Deal with complaints
- Audit trainer
- Overlooking store and all employees
Supervisor
JD Sports plc
Bristol Airport
2016.08 - 2017.01
- Provide customer with excellent service
- Deal with complaints
- Ensure targets were met
- Visual merchandising
- In house trainer
- Over look employees on shop floor
Waitress
Miller & Carter
Bath
2015.10 - 2016.04
- Greet and escort customers to tables
- Food allergy aware
- Take food and drink orders
- Serve food and drink
- Maintain a clean tidy dining area
- Delivery check and take payments
- Follow health and safety requirements
- Provide excellent customer service skills
Sales Assistant
JD Sports plc
Bristol Airport
2015.08 - 2016.04
- Ensure customers receive best service
- Replenish stock
- Serve customers
- Clean store/stockroom
- Till trained
Waitress
Maes Knoll Toby Carvery
Whitchurch
2011.07 - 2015.10
- Greet and escort customers to tables
- Serve drinks
- Follow health and safety requirements
- Provide excellent customer service skills
- Worked in all areas – FOH BOH BAR HOST
Education
GCSEs - English, Math, ICT, Child Development and Food Tech
St Bernadette's Catholic Secondary School
Bristol 2006.09 - 2008.07
NVQ Level 2 - Beauty Therapy
Ultra Clifton Beauty College
2009.09 - 2010.06
NVQ Level 2 -
Bastock Company
2011.04 - 2012.01
Skills
- Good communicator
- Money handling
- Health and Safety Compliance
- Customer service orientation
- Staff morale building
- Employee work scheduling
- Product knowledge
Affiliations
- Reading
- Spending time with family and friends
- Watching Sports
- Gardening
References
References available upon request.
Timeline
Key Holder/Acting Steward
Whitchurch and Pensford Royal British Legion
2023.09 - 2025.02
Marketing Manager
Andrews Marquees ltd
2020.01 - 2024.10
Waitress
Brassmill
2018.11 - 2020.01
Assistant Manager
JD Sports plc
2017.01 - 2018.11
Supervisor
JD Sports plc
2016.08 - 2017.01
Waitress
Miller & Carter
2015.10 - 2016.04
Sales Assistant
JD Sports plc
2015.08 - 2016.04
Waitress
Maes Knoll Toby Carvery
2011.07 - 2015.10
NVQ Level 2 -
Bastock Company
2011.04 - 2012.01
NVQ Level 2 - Beauty Therapy
Ultra Clifton Beauty College
2009.09 - 2010.06
GCSEs - English, Math, ICT, Child Development and Food Tech
St Bernadette's Catholic Secondary School
2006.09 - 2008.07