Paida Bhunhu
Bristol
Summary
Dedicated professional with a solid background in customer service and teamwork. Recognized for strong problem-solving abilities and a positive attitude, ensuring consistent performance across all responsibilities. Holds a UK driving licence, reflecting reliability and a commitment to professional development in roles that utilize these key skills.
Overview
5
5
years of professional experience
1
1
Certification
Work history
Baker
Self employed
Bristol
2025.01 - Current
- Innovated new recipes for unique offerings, generated repeat business from customers.
- Adapted quickly to changing demand patterns during holiday season, ensured adequate stock levels.
- Created special occasion cakes as per custom orders, added value to celebrations.
- Cleaned and maintained kitchen equipment and oven.
- Maintained strong knowledge of food safety practices.
- Packaged and labelled baked goods with accurate descriptions and ingredients.
- Complied with health and safety codes.
Care assistant
Sunrise caregivers
Bristol
2024.12 - 2025.07
- Ensured safe environment by maintaining orderliness and cleanliness in facility.
- Respected privacy and dignity of each resident during provision of care services.
- Followed strict dietary plans tailored for each patient's health condition resulting in improved overall health status of residents.
- Participated actively in team meetings discussing ways to improve service delivery leading to enhanced quality of life for residents.
- Helped with personal care tasks, promoting hygiene and cleanliness amongst patients.
- Assisted in daily living activities for enhanced patient comfort.
- Provided emotional support to patients, improving their mental wellbeing.
- Documented reports on daily observations accurately, helping in keeping track of every resident's progress over time.
Client care coordinator
MSI
Bristol
2024.07 - 2024.11
- Demonstrated compassion, understanding and good listening skills to enable effective communication with patients, families and care providers.
- Participated in regular training opportunities, such as workshops and events to maintain up to date knowledge on healthcare trends.
- Developed strong relationships with patients and families, providing emotional support and guidance.
- Managed patient appointments with various healthcare departments to optimise treatment schedules.
- Responded appropriately to allegations of abuse, guaranteeing safety of clients.
- Maintained up-to-date knowledge of company policies and procedures for effective customer service.
- Improved customer satisfaction by handling all client queries and complaints in professional, prompt manner.
Customer Service Representative
Aviva- Diligenta
Bristol
2022.10 - 2024.02
- Monitored customer surveys and feedback to develop corrective actions for service-related issues
- Assisted customers with product-related questions, feedback and complaints
- Built rapport with customers through courteous and professional communications
- Addressed customer service inquiries quickly and accurately
- Maximized customer satisfaction by resolving service issues promptly
- Gave out information and advice about pension options
- Followed scripts and processes to uphold brand standards
- Improved customer satisfaction by effectively handling complaints and inquiries.
- Managed high volume of inbound calls for quick resolution of customer issues.
- Maintained up-to-date knowledge, resulting in effective product promotion.
Warehouse Worker
Royal Mail
Bristol
2021.11 - 2022.07
- Maintained cleanliness and organisation of warehouse to support smooth workflow
- Carried out day-to-day warehouse duties with care and attention, maintaining compliance with safety standards
- Followed health and safety guidelines with diligent use of protective gear.
- Picked, packed and dispatched high-volume orders, consistently exceeding warehouse performance targets.
- Completed work following safety rules for best working practices.
- Communicated with all levels of staff, maintaining positive, productive working environments.
Clothes Salesperson
H&M
Bristol
2021.06 - 2021.09
- Maintained exceptional product knowledge, presenting item benefits and care advice for thorough customer understanding
- Provided customer guidance on product selection, advising on sizing and fit for enhanced sales experiences
- Monitored clothing supply levels, assessing current demand to effectively improve stock ordering processes
- Assisted customers with signing up for store loyalty programmes and provided details about key benefits
- Opened, shelved and merchandised new products in visually appealing and organised displays for optimal sales promotions
- Managed day-to-day retail operations
- Listened to customer needs and desires to identify and recommend optimal products
- Managed efficient cash register operations, including scanning items, processing payments and issuing receipts
- Monitored customers for signs of security concerns and escalated issues to management
Education
A-Levels - Customer service
Customer service
Bristol03.2023
GCSEs - Secondary school
St Bedes Catholic College
Bristol06.2020
Skills
- Customer service
- Communication
- Teamwork
- Problem-solving
- Positive outlook
- UK Driving Licence
- Dependability
Certification
Customer service apprentice, DDD
Interests
Cooking, baking and travelling
Timeline
Baker
Self employed
2025.01 - Current
Care assistant
Sunrise caregivers
2024.12 - 2025.07
Client care coordinator
MSI
2024.07 - 2024.11
Customer Service Representative
Aviva- Diligenta
2022.10 - 2024.02
Warehouse Worker
Royal Mail
2021.11 - 2022.07
Clothes Salesperson
H&M
2021.06 - 2021.09
A-Levels - Customer service
Customer service
GCSEs - Secondary school
St Bedes Catholic College