Summary
Overview
Work history
Education
Skills
Certification
Interests
Timeline
Generic

Paida Bhunhu

Bristol

Summary

Dedicated professional with a solid background in customer service and teamwork. Recognized for strong problem-solving abilities and a positive attitude, ensuring consistent performance across all responsibilities. Holds a UK driving licence, reflecting reliability and a commitment to professional development in roles that utilize these key skills.

Overview

5
5
years of professional experience
1
1
Certification

Work history

Baker

Self employed
Bristol
2025.01 - Current
  • Innovated new recipes for unique offerings, generated repeat business from customers.
  • Adapted quickly to changing demand patterns during holiday season, ensured adequate stock levels.
  • Created special occasion cakes as per custom orders, added value to celebrations.
  • Cleaned and maintained kitchen equipment and oven.
  • Maintained strong knowledge of food safety practices.
  • Packaged and labelled baked goods with accurate descriptions and ingredients.
  • Complied with health and safety codes.

Care assistant

Sunrise caregivers
Bristol
2024.12 - 2025.07
  • Ensured safe environment by maintaining orderliness and cleanliness in facility.
  • Respected privacy and dignity of each resident during provision of care services.
  • Followed strict dietary plans tailored for each patient's health condition resulting in improved overall health status of residents.
  • Participated actively in team meetings discussing ways to improve service delivery leading to enhanced quality of life for residents.
  • Helped with personal care tasks, promoting hygiene and cleanliness amongst patients.
  • Assisted in daily living activities for enhanced patient comfort.
  • Provided emotional support to patients, improving their mental wellbeing.
  • Documented reports on daily observations accurately, helping in keeping track of every resident's progress over time.

Client care coordinator

MSI
Bristol
2024.07 - 2024.11
  • Demonstrated compassion, understanding and good listening skills to enable effective communication with patients, families and care providers.
  • Participated in regular training opportunities, such as workshops and events to maintain up to date knowledge on healthcare trends.
  • Developed strong relationships with patients and families, providing emotional support and guidance.
  • Managed patient appointments with various healthcare departments to optimise treatment schedules.
  • Responded appropriately to allegations of abuse, guaranteeing safety of clients.
  • Maintained up-to-date knowledge of company policies and procedures for effective customer service.
  • Improved customer satisfaction by handling all client queries and complaints in professional, prompt manner.

Customer Service Representative

Aviva- Diligenta
Bristol
2022.10 - 2024.02
  • Monitored customer surveys and feedback to develop corrective actions for service-related issues
  • Assisted customers with product-related questions, feedback and complaints
  • Built rapport with customers through courteous and professional communications
  • Addressed customer service inquiries quickly and accurately
  • Maximized customer satisfaction by resolving service issues promptly
  • Gave out information and advice about pension options
  • Followed scripts and processes to uphold brand standards
  • Improved customer satisfaction by effectively handling complaints and inquiries.
  • Managed high volume of inbound calls for quick resolution of customer issues.
  • Maintained up-to-date knowledge, resulting in effective product promotion.

Warehouse Worker

Royal Mail
Bristol
2021.11 - 2022.07
  • Maintained cleanliness and organisation of warehouse to support smooth workflow
  • Carried out day-to-day warehouse duties with care and attention, maintaining compliance with safety standards
  • Followed health and safety guidelines with diligent use of protective gear.
  • Picked, packed and dispatched high-volume orders, consistently exceeding warehouse performance targets.
  • Completed work following safety rules for best working practices.
  • Communicated with all levels of staff, maintaining positive, productive working environments.

Clothes Salesperson

H&M
Bristol
2021.06 - 2021.09
  • Maintained exceptional product knowledge, presenting item benefits and care advice for thorough customer understanding
  • Provided customer guidance on product selection, advising on sizing and fit for enhanced sales experiences
  • Monitored clothing supply levels, assessing current demand to effectively improve stock ordering processes
  • Assisted customers with signing up for store loyalty programmes and provided details about key benefits
  • Opened, shelved and merchandised new products in visually appealing and organised displays for optimal sales promotions
  • Managed day-to-day retail operations
  • Listened to customer needs and desires to identify and recommend optimal products
  • Managed efficient cash register operations, including scanning items, processing payments and issuing receipts
  • Monitored customers for signs of security concerns and escalated issues to management

Education

A-Levels - Customer service

Customer service
Bristol
03.2023

GCSEs - Secondary school

St Bedes Catholic College
Bristol
06.2020

Skills

  • Customer service
  • Communication
  • Teamwork
  • Problem-solving
  • Positive outlook
  • UK Driving Licence
  • Dependability

Certification

Customer service apprentice, DDD

Interests

Cooking, baking and travelling

Timeline

Baker

Self employed
2025.01 - Current

Care assistant

Sunrise caregivers
2024.12 - 2025.07

Client care coordinator

MSI
2024.07 - 2024.11

Customer Service Representative

Aviva- Diligenta
2022.10 - 2024.02

Warehouse Worker

Royal Mail
2021.11 - 2022.07

Clothes Salesperson

H&M
2021.06 - 2021.09

A-Levels - Customer service

Customer service

GCSEs - Secondary school

St Bedes Catholic College
Paida Bhunhu