Music
Padraig Jones
Proffered Name Pj
Treherbert,RCT
Summary
Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively.
Overview
11
11
years of professional experience
3
3
years of post-secondary education
2
2
Languages
Work History
Carer
Bluebird Care
12.2023 - Current
- Monitored and maintained cleanliness, sanitation, and organization of assigned station and service areas.
- Provided emotional support to patients and their families, fostering strong relationships built on trust and empathy.
- Administered medications accurately, ensuring proper dosage and timely intake.
Advisor
Migrant Help
12.2022 - 12.2023
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Addressed complex issues by scheduling repair appointments.
Advisor
British Red Cross
09.2022 - 12.2022
- Educated clients on college admissions process and scholarship requirements.
- Met customer call guidelines for service levels, handle time and productivity.
- Exhibited high energy and professionalism when dealing with clients.
Chef
Loaded Burgers And Fries
09.2021 - 01.2022
- Monitored food production to verify quality and consistency.
- Cooked memorable dishes that brought new customers into establishment.
- Trained and mentored new staff members in kitchen safety, sanitation and cooking techniques.
Helper
Local charity shop
01.2013 - 04.2021
- Maintained a clean and organized shop floor, optimizing space for ease of customer navigation.
- Implemented visual merchandising strategies to attract customers and increase sales potential.
- Created inviting environment for customers by maintaining store organization and cleanliness.
Education
Level 2 - Creative media, Creative media in IT, Business studies
Coleg Y Cymoedd
09.2019 - 05.2022
Skills
IT
Team leading
Communication
Problem solving
Team work
Empathy
Knitting
Additional Information
In my spare time I manage multiple communities, some of which have 20,000+ members each. Through different platforms I manage communities surrounding music, gaming and programming.
I have also worked with indie companies to help develop and create successful games, notably getting credited twice for one game recently that has already sold over 100,000 copies in the first month despite being a small company.
I'm also passionate about helping others and animals,
My family is known in the area for our animals as we always rescue what we can. No matter what animal. Yes, that sometimes means coming home with over 100 giant African land snails and a snake.
Or a horse or two...or five.
Personal Information
- Place of Birth: Drogheda, Ireland
- Date of Birth: 09/08/2002
- Gender: Male
- Nationality: Irish
Community Management
- Animal enthusiast
- Cyber security
- Listening to music
- Learning about cultures
Accomplishments
- In 2022 I competed in a national Python competition through my IT course in college, although I did not win I was put in with 3rd year and university students despite being a 1st year myself
- Around 90% of all animals I've had throughout the years have been rescued and rehabilitated from situations such as abuse, starvation and animals close to being euthanized
- From around 2016 - 2018 I competed in rowing and sailing competitions
- Worked with companies to help manage communities and develop successful games
Interests
IT
Animals
Photography
Wildlife
Timeline
Carer
Bluebird Care
12.2023 - Current
Advisor
Migrant Help
12.2022 - 12.2023
Advisor
British Red Cross
09.2022 - 12.2022
Chef
Loaded Burgers And Fries
09.2021 - 01.2022
Level 2 - Creative media, Creative media in IT, Business studies
Coleg Y Cymoedd
09.2019 - 05.2022
Helper
Local charity shop
01.2013 - 04.2021