PA MANNEH

• Led development of team of 5 Progressors, establishing clear performance expectations and fostering accountability.
• Exceeded £669, 000 annual target by delivering £800, 000+ through enhanced pipeline management.
• Led the team to a Record Breaking Year in my first year
• Supervised project timelines for timely completion.
• Delegated tasks efficiently to maximise productivity.
• Managed Open Market Resales Function, overseeing high-value transactions and serving as senior escalation point.
• Unblocked stalled cases to drive revenue while swiftly addressing fall-through risks.
• Implemented case ownership and education standards, minimising complaints and delays in resale processes.
• Cultivated strong relationships across departments to expedite exchange and completion timelines.
• Acted as a hands-on people manager by mentoring underperformers and promoting a results-driven culture.

After a year as a staircasing consultant wherein I banked £20m in my first year at the firm leading to a record breaking year for the staircasing team, beating the previous target by 7 Million, I was promoted to be the senior consultant of the Resales team.

My duties now includes:

• Coaching, motivating and managing two sales consultant and one admin within the progression side of the
• Progressing cases and assisting current manager on meetings with 3rd party clients and solicitor meetings to expedite cases and meet month end and yearly targets
• Chairing weekly meetings with most of our solicitors to get a diagnostics of where most of our cases are thereby enabling me to know exactly what is outstanding on live transactions
• Maintained expert-level knowledge of product and service offerings.
• Evaluated customer needs and buying patterns to offer targeted product recommendations.
• Handling and dealing with complex cases
• Read and interpret leases and legal charges and give effective advice to customers and other key internal and external stakeholders
• Liaise with internal and external parties to ensure transactions complete in a timely manner
• Handing first and second stage complaints, collate all required information, and provide appropriate response to the customers
• Providing ongoing training to resales consultant to aid in providing excellent customer service
• Weekly progression meetings with consultants to ascertain what is blocking transactions, and also advice what is required to expedite to level near completion
• Provided comprehensive, relevant competitor research to help identify areas of improvement
• Evaluation and analysis of pipeline to set monthly targets for consultants
• Liaising with 3rd party clients to discuss ongoing cases and update on case progression
• Training and motivating the team on how to offer bespoke service to clients and thereby creation of a team that can deliver exceptional service and achievement of regular 5 star Trustpilot reviews

The opportunity to work for a housing association, and also learn about the Shared Ownership scheme seemed very appealing, as I am well versed in dealing with HTB and sales of open Market properties. I have however never had prior exposure to the shared Ownership scheme and therefore decided to take a step back on my career from Senior position in order to aid my understanding of the shared ownership scheme

My day to day duties at MTVH included:

• Handling leaseholder enquiries (by phone, email, post) in a professional and supportive manner, displaying shared ownership product knowledge
• Calling leaseholders to explain the benefits of staircasing and explore whether they would like to initiate the staircasing process to buy additional shares or become outright owners
• Read and interpret leases and give effective advice to customers and other key internal and external stakeholders regarding all Staircasing activities
• Weekly meetings with Pennington's Solicitors (our solicitors) to provide management packs, answers to queries raised by leaseholder solicitors, and general update on cases, so that I can ascertain who to speak with to expedite the conveyancing process
• Log all customer contacts, maintaining accurate records using the appropriate database and case management systems
• Collate audit compliant application packs, carry out relevant checks on shared owners if cash sums to be used and follow anti-money laundering procedures
• Carry out relevant checks and effectively manage all staircasing case-load and help to achieve or exceed the staircasing targets, which for this financial year is £43 million- I have contributed 4.3 Million in 3 months work and completed on 17 staircasing deals so far
• Liaise with our service charges team, homeownership team and Buildings team to obtain information such as outstanding service charges and documents such as EWS1 to expedite conveyancing
• Constantly liaising with surveyors to obtain RICS valuation reports, and also challenge these reports at times via the comparables methods
• Ranked number one in my team for Trustpilot

The opportunity to work for a FTSE 100 company came to me end of 2019, which I grasped with both hands. Due to the massive change in how education is now delivered, Pearson decided to introduce a new division working in partnership with leading UK universities across the country, the Online Programme Management (OPM) team provide online commercial services in the delivery of online master's programmes.

My duties in this role involved:

• Person to person selling utilising phone, email, SMS and online engagement activity
• This encompasses contacting marketing and promotion generated leads in line with well established service standards and progressing them through the sales funnel over intake periods
• Using activity reports and dashboards to monitor and drive personal performance and in line with pre-determined sales KPIs and targets
• Delivered sales totalling £1,565,500 in my first year at the company , with Pearson Banking half of that
• Target at start of year was £450,00
• Actively coaching new team members on the art of consultative sales approach.

After a successful year at Crest Nicholson working on their Bond House development, which comprised of 77 private units of which 45 were sold during my time, I was presented with the opportunity to work for Ecoworld International as a senior Sales executive.

My duties here included:

• Managing two Colliers staff to aid in selling phase 3 of the Aberfeldy village development Staging and presenting HTB events to drive sales
• Making sure the marketing suite is tidy and immaculate for visitors when they visit
• Compiling weekly reports to send to board of directors highlighting our sales, contingency and dealing margins
• Going through the customer journey with purchasers explaining the benefits of buying with Ecoworld and at E14 during this present time
• Weekly meetings with Colliers director to strategise on how we can improve sales and foster a better working environment Achieving 4 sales a month since starting here Liaising with solicitors and brokers on a daily basis to expedite the sales process
• Educating customers about HTB and the way it works
• Created prospect rapport by approaching leads and cultivating strong business relationships through sales
• Analysed market trends in consumer industries to implement appropriate marketing and sales methods
• Employed effective problem-solving techniques, increasing client satisfaction ratings.

Following on from Foxtons, I joined a FTSE 100 Developer as I wanted exposure to the HTB market.

After four months working at the company on their Dylon Works development in Sydenham, I was promoted to act as the Senior Sales Advisor at the Bond House Development in New Cross Gate, comprising of 77 private units, mixture of 1, 2 and 3 bed apartments ranging from £440,000 to £820,000

My duties included:

• Managing customer enquiries through to viewing and reservation and throughout the sales process to completion Liaising with financial advisors, Estate agents and solicitors on a daily basis Providing outstanding customer service to all customers
• Project managing sales and liaising with site managers, contractors and development delivery to make sure stock are ready and of high quality standard to be sold
• Managing two other staff members- one from Colliers and one from Team sales
• Managing the sales marketing suite to make sure it looks immaculate and tidy at all times Organising and running Help To Buy event days to drive business and offer our customers valuable advice Compiling weekly reports for the site, which includes customer footfall, reservations,purchaser profiles and competitor weekly analysis.

Promoted to the highest position a negotiator can achieve within the company in 14 months. I was now allowed to see every property marketed by Foxtons in all their offices

Additional duties also included:

• Training new negotiators in the office
• Meeting clients to discuss how much I think their property is worth after careful analysis of what has sold in the area
• Discussing the merits of selling a property with Foxtons
• Deal chasing for myself and new negotiators in the office
• Regularly speak to clients selling with us to discuss performance, and come up with strategies if property has been on the market for a whole and not selling
• Presentation during meetings showcasing how I am dealing with buyers and sellers post Brexit
• Ensured adherence to GDP regulations for continued company compliance.

After 10 months at the company, I was promoted, which at the time was
the 2nd fastest promotion at the Blackheath Office.

My duties stayed relatively the same, only the value of properties I
could show went up from £350,000 to £650,000 resulting in better commission.

• Making on average 50 calls a day to book appointments with potential buyers
• Meeting and advising clients visiting our office Liaising with Solicitors, mortgage brokers and surveyors during the Sale of properties to aid in expediting the process
• Educating and advising applicants on the local area, transport links, good schools, and future developments
• Negotiating agreed prices for the sale of a properties
• Liaising with investors from overseas to pitch new developments
• Customer service
• Customer relations
• Lead development
• Superb time management