Pennie Bailey

With almost two decades of experience in the logistics industry, I am a General Manager of Strategic Accounts at Palletforce, a leading pallet network in the UK. I oversee the operations, performance, and growth of our key accounts, ensuring high levels of customer satisfaction, service quality, and profitability. I also lead the development and implementation of strategic initiatives and best practices to optimize our network efficiency, capacity, and sustainability. Some of my achievements include securing a large contract with a major retailer, increasing the network volume by 15%. I have a strong background in operations, customer services and supply chain management, with skills in logistics, planning, analysis, negotiation, and project management. I am passionate about delivering innovative and customer-centric solutions that meet the changing needs and expectations of the logistics market. I prioritise collaboration, excellence, and continuous improvement, fostering a positive and inclusive culture within my team, the organisation and with all customers. Customer-oriented General Manager with 18 years of experience focused on increasing revenues and expanding margin. Adaptive and deadline-oriented consistently executes and completes multiple projects in high-stress environments. Meticulous leader and strategic planner with comprehensive managerial acumen, offering vision and motivational acumen.

• Becoming a member of Palletforce Operations Board
• Completed Why Women Don't Play Golf training course
• NVQ level 3 in Customer Service