OZGE ERGUN
Summary
Highly organised and detail-oriented graduate with a First Class degree, offering strong experience in administrative support, customer service, and data management. Proven ability to handle enquiries, maintain accurate records, and support day-to-day operations in fast-paced environments. A confident communicator with excellent organisational skills, proficient in Microsoft Office and database systems. Seeking an administrative or receptionist role within a professional office or public sector environment.
Overview
10
10
years of professional experience
4045
4045
years of post-secondary education
Work history
Admissions & Customer Service Officer
Little Kickers
London
11.2024 - 12.2025
- Processed bookings, registrations, and payments with a high level of accuracy
- Maintained and updated customer records using CRM systems
- Handled high volumes of enquiries via phone, email, and in person
- Ensured accurate data entry and record-keeping in line with company processes
- Provided administrative support to managers and team members
- Handled sensitive customer information with discretion and professionalism
Administrative Support Assistant (Volunteer)
Akin & Co Accounting & Auditing Firm
London
01.2023 - 06.2023
- Provided administrative support including organising documents and maintaining records
- Assisted with data entry and handling information in a structured manner
- Supported filing, document management, and general office tasks
- Maintained confidentiality and accuracy when handling information
Education Support
(Teaching Assistant, Volunteering & Placements)
London
02.2016 - 03.2023
- Provided one-to-one and small group support in primary school settings
- Maintained records and documentation to support student progress and classroom organisation
- Assisted with administrative tasks including preparing materials, organising resources, and supporting lesson delivery.
- Communicated effectively with staff, parents, and students in busy environments
- Managed multiple priorities while working accurately and professionally
Retail & Customer Service Assistant
Organic Mania
01.2022 - 12.2022
- Delivered excellent customer service in a fast-paced retail environment
- Processed transactions accurately, demonstrating strong attention to detail
- Managed stock and supported inventory processes
- Handled customer enquiries and resolved issues efficiently
- Supported smooth day-to-day store operations
Education
Bachelor of Arts - Primary Education Studies
University of Greenwich
London06.2024
Education and Teacher Training
Diploma of Higher Education
London05.2020
GCSEs -
Haberdashers' Aske's Hatcham College
Skills
- Administrative support and office coordination
- Accurate data entry and record management
- Strong attention to detail and accuracy
- Handling confidential and sensitive information
- Managing enquiries via phone, email, and in person
- Proficient in Microsoft Office (Word, Excel, Outlook)
- Ability to prioritise workload and meet deadlines
Additional information
- Enhanced DBS – on Update Service
- Fluent in English and Turkish
- Immediately available
Timeline
Admissions & Customer Service Officer
Little Kickers
11.2024 - 12.2025
Administrative Support Assistant (Volunteer)
Akin & Co Accounting & Auditing Firm
01.2023 - 06.2023
Retail & Customer Service Assistant
Organic Mania
01.2022 - 12.2022
Education Support
(Teaching Assistant, Volunteering & Placements)
02.2016 - 03.2023
Bachelor of Arts - Primary Education Studies
University of Greenwich
Education and Teacher Training
Diploma of Higher Education
GCSEs -
Haberdashers' Aske's Hatcham College