Seasoned business analyst with a strong history of spearheading IT project implementations across various industries, including finance, accounting, and organizational transformation. Expertise in managing full project lifecycles and leading multidisciplinary teams through Adaptive, Waterfall, and Agile frameworks. Focus on converting intricate business requirements into clear, actionable plans and workflows aligned with strategic objectives. Recognized for dissecting business processes, identifying areas for improvement, and introducing innovative solutions. Proficient in comprehensive market research and data analysis, providing critical insights for sound decision-making. Effective communication and adept stakeholder management skills, building cooperative relationships and achieving consensus in varied team environments to meet project goals.
Overview
13
13
years of professional experience
Work History
Business Analyst
ACE-SCC
01.2021 - Current
The Internet of Things encapsulates the interconnectedness of people, devices, data, sensors, security, and connectivity
In our current reality and the days to come, we encounter a world inundated with an excess of data from numerous sources, facilitated by a multitude of devices, posing a challenge to our survival
IoT paves the way for heightened productivity and enriched user experiences
In today’s business world, change is inevitable, and it is crucial for various organizations to adapt in order to remain competitive
In my current role, I am deeply involved in the analysis of current processes, seeking opportunities to transform and optimize them to better serve our customers
This includes a diverse range of initiatives such as SMART Buildings, Legionella monitoring, Energy Optimization, Lone-worker monitoring, road surface temperature monitoring, and Arboriculture - where we leverage IoT technology to monitor tree assets, mitigating damage to lives, properties, and potential litigation
Furthermore, our efforts extend to connecting vehicle data to evaluate how roads are used, enabling us to make data-driven changes that improve overall efficiency and safety
These ongoing endeavors are not only essential for meeting business objectives but also contribute to the advancement of our organization in an ever-evolving industry landscape
Focused on all aspect of the organization
Collaborated with project manager to explore and prioritise work streams
Engaged various stakeholder to understand their business challenges and articulate business needs
Conducted interview sessions with business stakeholders to evaluate their current processes and explore how IoT can enhance these
Developed SharePoint websites for various teams
Created and automated various processes utilising Microsoft power automate
Responsible for requirements gathering, analysis, and establishing viability of proof of concept
Research various technologies that will meet the needs of each stakeholder/department
Research on internet of things solution providers
Utilised alternative matrix to evaluate various internet of things technology suppliers: based on their demo & presentation and products
Transformation of JSON files to various other format, and utilising tableau in the visualisation of harmonised data of connected vehicles
Contributed to the success of various proof of concepts being trialled
Presented the importance of internet of things to various departments
Actively participated in team meetings to share knowledge, exchange ideas, address challenges, and collaborate on potential solutions.
Performed gap analysis between existing systems or processes and desired state, identifying areas for improvement or enhancement.
Improved business processes by analyzing current practices and recommending optimization strategies.
Collaborated closely with stakeholders to identify opportunities for process improvements and drive continuous innovation in the organization.
Enabled data-driven decision making with advanced analytics tools, generating valuable insights for the organization.
Boosted customer satisfaction levels by identifying areas of improvement and proposing actionable solutions.
Drove operational efficiency by automating routine tasks, freeing up staff to focus on more complex issues.
Enhanced data accuracy by implementing rigorous data validation techniques, leading to more reliable business insights.
Business Analyst
Digital Bananas Technology
01.2014 - 01.2019
Engaging with collaborative platforms such as Office 365, Google Drive, and I-Drive has been crucial in achieving our goals
We have used these platforms to improve communication and productivity across teams
Alongside interviews and workshops, I introduced regular feedback sessions to ensure all stakeholders participate in decision-making
The ability to analyse options and perform cost benefit analysis has strengthened our decision-making process
This approach has helped in establishing a strong connection between the company, customers, development team, and stakeholders, ensuring smooth software functionality throughout the development cycle
Created detailed product and Sprint backlogs to document project specifications and align with organizational objectives
Managed overall functions, gathered requirements, user's stories, and managed stakeholders' expectations for professional job board project
Involved in studying and enhancing knowledge of existing projects and linking them with new requirements effectively
This ensures a seamless transition between the current state of the projects and any upcoming needs
Developed user stories, process flow diagrams, and wire frames to enhance overall performance
I have also collaborated with cross-functional teams to gather requirements and ensure alignment with business objectives
I have extended the list item with additional details to provide a more comprehensive description
Translated business requirements into technical requirements utilizing UML tools: - use-cases, activity diagrams, process flows, sequence diagrams
Elicited requirements for corporate applications and formulated business requirements documents (BRDs)
Project Analyst
Digital Bananas Technology
01.2014 - 01.2015
Collaborated with a diverse and resolute team of committed professionals on various digital transformation projects involving innovative technology
Actively engaged in regular meetings with sponsors and other key stakeholders to envision high-level project needs, ensuring alignment with organizational objectives and strategic goals
Played an integral role in the genesis of a comprehensive communication plan, conducted stakeholder analysis, and contributed to the development of a robust benefit review plan
Additionally, diligently sustained the project manager's schedule to accomplish set objectives by ensuring that all necessary reports were prepared and delivered in a prompt manner, while also maintaining precise versions for accuracy and consistency
Administered, superintended, and regulated project design on project management platforms to attain set goals
Facilitated in devising project briefs, business case and other project toolkits to enhance productivity
Indexed all project documents on company caches office 365 /Google drive and clinched synergism of interfaces referring to every discipline inward SharePoint by executing best practices
Accumulated all project information: schedules, information demands, errands, assignments, and project gatherings to improve general workflow
Evolved and perpetuated circumstantial project schedule which incorporates managerial assignments and all sites engaged with project to improve overall performance
Forged and reanalysed project status and chronologies by continuous process improvement
Corroborated all project authority and reporting contrivances are organised, perceived adequately and sufficiently to meet desired results
Organized projects follow up gatherings as necessitous, devised, and distributed interchanges to project stakeholders to meet and exceed objectives
Perpetuated document control, database management, track project assignments and team correspondence to meet preferred outcomes
Business Analyst
Docklands Hotels
01.2012 - 01.2013
Revolutionized the business landscape with an automated system, fundamentally transforming outdated manual processes and propelling operations into the future
Embarked on a journey of Business Process Re-Engineering (BPR), breathing new life into every aspect of the organization
Utilized innovative Rapid Application Development techniques and delved deep into the intricacies of the hotel management industry to gather invaluable insights
Meticulously executed a phased development RAD methodology, meticulously tailoring each phase to align seamlessly with the unique requirements of the hotel management domain
Fuelled by passion, established, evaluated, and rigorously evaluated each system phase in collaboration with the client, ensuring that every modification met and exceeded expectations
Leveraged the power of Microsoft Azure, WordPress, Microsoft SQL server, and UML tools to craft a dynamic information system that epitomized innovation and excellence
Conducted thorough feasibility studies on hotel management, implementing best practices and executing test plans with unwavering dedication
Embraced standardized risk and control methodologies with precision, consistently striving for operational excellence and unparalleled results
Developed comprehension of complex business processes and customer requirements as well as documented all work
Comprehended business knowledge and interpreted solutions logically in the form of functional specifications
Supervised all phases of project along with defined and tested delivery processes and ensured requirements
Consulted with end users, project sponsors and other management
Established progress and direction of the project
Executed test plans and implied standardized risk and control methodology effectively
Operated with project teams to educate about all requirements successfully
Analysed risk to quality based on verification results
Made appropriate recommendations according to validations