OYINKANSOLA POPOOLA
London
Summary
Experienced and client-focused professional with 7 years of delivering high-quality front-line support across hospitality, higher education, and corporate environments. Proven track record in troubleshooting user issues, managing service requests, and ensuring smooth day-to-day operations using Microsoft Office 365, SharePoint, Teams, and internal ticketing systems. Demonstrates a proactive approach to problem-solving, a solid foundation in digital systems, and a keen interest in expanding into IT support services. Now seeking to leverage this diverse service experience in a Support Analyst role, contributing to efficient end-user service management in a dynamic and technology-driven setting.
Overview
7
7
years of professional experience
4
4
years of post-secondary education
Work history
Receptionist
University of London
London
01.2024 - 08.2025
- Acted as the first point of contact for all staff, students, and visitors, consistently delivering high-quality front-line support and directing technical queries to appropriate departments
- Demonstrated strong interpersonal and communication skills when handling service requests, ensuring queries were understood and users felt supported
- Adapted quickly to new digital tools and internal platforms, showing a proactive approach to learning and supporting technology used within the university environment.
Customer Support Analyst
University of East London
London
01.2023 - 09.2024
- Delivered first-line technical support to university staff and students, efficiently resolving IT incidents and service requests in line with SLAs.
- Provided expert assistance across Microsoft Office 365 applications, including Outlook, Word, Excel, and PowerPoint, ensuring smooth daily operations for end users.
- Assisted in user onboarding processes, providing guidance on university systems and digital tools to ensure seamless access for new staff and students.
- Maintained up-to-date records of user interactions using ticketing systems, ensuring accurate tracking and consistent user support.
Customer Service Assistant
Alluring View
Lagos
04.2018 - 10.2021
- Delivered consistent front-line support to hotel guests, resolving a high volume of queries in a fast-paced environment while maintaining professionalism and clear communication.
- Assisted guests with accessing hotel digital services (e.g. Wi-Fi, online check-in systems), providing simple troubleshooting and escalating technical issues when required.
- Demonstrated adaptability when using Microsoft Office tools (Word, Outlook, Excel) for reports, internal communication, and scheduling, reflecting readiness to support Office 365 users
- Prioritised tasks and managed incidents under pressure, ensuring timely and customer-focused resolutions aligned with service quality expectations
Education
Bachelor of Science - Accounting and Finance with Foundation Programme
University of East London
09.2021 - 06.2025
Skills
- Electronic switchboard operation
- Customer Service
- Attention to Detail
- Team work
- Microsoft Office Suite
- Telephone skills
- Communication skills
- Problem-solving
References
References available upon request.
Timeline
Receptionist
University of London
01.2024 - 08.2025
Customer Support Analyst
University of East London
01.2023 - 09.2024
Bachelor of Science - Accounting and Finance with Foundation Programme
University of East London
09.2021 - 06.2025
Customer Service Assistant
Alluring View
04.2018 - 10.2021
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