Summary
Overview
Work history
Education
Skills
Websites
Certification
Personal Information
Custom
Timeline
Generic

Oyindamola Esther Solarin

Birmingham,West Midlands

Summary

Experienced and results-oriented professional with over five years' experience spanning multiple industries and roles. Proven expertise in project management, data analysis, and customer service, consistently achieving high-quality results. Recognized for adaptability, a strong ability to learn quickly, and a proactive approach to problem-solving. Demonstrates exceptional attention to detail, strong interpersonal skills, and a collaborative team spirit. Dedicated to continuous personal and professional growth, with a commitment to delivering innovative solutions and supporting organizational success.

Currently pursuing CIPD Level 5 Associate Diploma in People Management.

Overview

8
8
years of professional experience
4
4
years of post-secondary education
1
1
Certification

Work history

Senior Operations Executive

Booking.com
08.2024 - 07.2025
  • Led complex commercial projects, aligning initiatives with strategic business objectives and ensuring timely, high-quality delivery.
  • Conducted advanced data analysis to identify trends, root causes, and business opportunities, providing actionable insights and recommendations.
  • Delivered executive-level stakeholder communication, building strong relationships and representing the organization at leadership forums and industry events.
  • Designed and implemented impactful training and coaching programs, mentoring teams and embedding a feedback-driven culture.
  • Elevated quality and compliance standards by leading division-wide initiatives, performing quality audits, and mentoring junior staff.
  • Championed process improvement, benchmarking divisional practices and implementing innovative solutions for increased efficiency.
  • Drove strategic resource and workforce planning, optimizing resource allocation for fluctuating business needs and preparing long-term staffing strategies.
  • Recognized for advancing commercial results, fostering continuous improvement, and facilitating organizational change at both operational and strategic levels.

Operations Executive

Booking.com
03.2023 - 08.2024
  • Use of business operating system CRBMS, Zendesk, Drive and Power BI to analyse data and work on bookings.
  • Communicating with stakeholders of the business, resolving enquiries and problems in the most effective and timely manner.
  • Resolving Fleetfails with analytical thinking and providing the best solutions in order to maintain customer loyalty/satisfaction.
  • Reaching and maintaining the required KPIs and objectives of the company.
  • Taking ownership of incoming workloads, taking the necessary actions as per business processes.

Customer Service Advisor

Johnson Controls
Manchester Area
01.2023 - 02.2023

Sales And Service Agent (Remote)

Interval International
06.2022 - 01.2023
  • Assisting members in the U.S. with placing their wait-list requests for a resort that are currently unavailable.
  • Offering members alternative vacation options if their first choice is unavailable.
  • Selling membership packages by advising members of the features and benefit of core, Gold and Platinum levels of Internal products.
  • Solving Members concerns for first call resolution ultimately avoiding escalation.

Duty Manager

bp
04.2019 - 11.2021
  • Analytical and problem-solving skills involving difficult decision making such as attending to customer complaints and issues.
  • Managing all aspects of fresh food operation within the Marks and Spencer Simply Food store.
  • Developing skills to be a strong leader and coach as well as manage a team of customer service assistants.
  • Ensuring store operates safely in accordance with health and safety, food safety and compliance policies and procedures.
  • Ensuring a friendly and helpful experience for customers.
  • Office management and back-office paperwork.
  • Targeting sales and working on promotions working on planograms, and store plan.

Teaching Assistant

Educational Advancement Centre
02.2019 - 03.2019
  • Taught Business and Accounting effectively.
  • Adopting successful methods to improve the learning of the students.
  • Advised students on academic plan and course selection.
  • Directed guests around the building and answered questions regarding accessibility.

Administrative Officer

FEDERAL MINISTRY OF FINANCE, BUDGET & NATIONAL PLANNING NIGERIA
Abeokuta, Nigeria
01.2018 - 11.2018
  • Worked directly with the ministry to achieve their objectives.
  • Collected and organised all data and information in the department.
  • Delivered accurate verbal and written reports to supervisors.
  • Collation of receipts or payments from citizens to the ministry.
  • Supported Supervisor with daily operational functions.
  • Responded to calls in both routine and emergency situations.

Education

Bachelor's degree - Economics

Bowen University
01.2014 - 01.2017

A'levels - Social Sciences

University of Cambridge
10.2013 - 06.2014

Skills

  • People management
  • Workforce planning
  • Project Management
  • Data Analysis
  • Problem-solving
  • Diversity and inclusion practices
  • Efficient scheduling
  • Communication skills
  • Team building
  • Leadership
  • Strategic planning
  • Quality Assurance
  • Google Workspace
  • Process improvement strategies
  • Administrative experience

Certification

Bsc

Personal Information

Title: Senior Operations Executive

Custom

Best Graduating Student (social sciences)

Timeline

Senior Operations Executive

Booking.com
08.2024 - 07.2025

Operations Executive

Booking.com
03.2023 - 08.2024

Customer Service Advisor

Johnson Controls
01.2023 - 02.2023

Sales And Service Agent (Remote)

Interval International
06.2022 - 01.2023

Duty Manager

bp
04.2019 - 11.2021

Teaching Assistant

Educational Advancement Centre
02.2019 - 03.2019

Administrative Officer

FEDERAL MINISTRY OF FINANCE, BUDGET & NATIONAL PLANNING NIGERIA
01.2018 - 11.2018

Bachelor's degree - Economics

Bowen University
01.2014 - 01.2017

A'levels - Social Sciences

University of Cambridge
10.2013 - 06.2014

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Oyindamola Esther Solarin