Oyindamola Esther Solarin
Birmingham,West Midlands
Summary
Experienced and results-oriented professional with over five years' experience spanning multiple industries and roles. Proven expertise in project management, data analysis, and customer service, consistently achieving high-quality results. Recognized for adaptability, a strong ability to learn quickly, and a proactive approach to problem-solving. Demonstrates exceptional attention to detail, strong interpersonal skills, and a collaborative team spirit. Dedicated to continuous personal and professional growth, with a commitment to delivering innovative solutions and supporting organizational success.
Currently pursuing CIPD Level 5 Associate Diploma in People Management.
Overview
8
8
years of professional experience
4
4
years of post-secondary education
1
1
Certification
Work history
Senior Operations Executive
Booking.com
2024.08 - 2025.07
- Led complex commercial projects, aligning initiatives with strategic business objectives and ensuring timely, high-quality delivery.
- Conducted advanced data analysis to identify trends, root causes, and business opportunities, providing actionable insights and recommendations.
- Delivered executive-level stakeholder communication, building strong relationships and representing the organization at leadership forums and industry events.
- Designed and implemented impactful training and coaching programs, mentoring teams and embedding a feedback-driven culture.
- Elevated quality and compliance standards by leading division-wide initiatives, performing quality audits, and mentoring junior staff.
- Championed process improvement, benchmarking divisional practices and implementing innovative solutions for increased efficiency.
- Drove strategic resource and workforce planning, optimizing resource allocation for fluctuating business needs and preparing long-term staffing strategies.
- Recognized for advancing commercial results, fostering continuous improvement, and facilitating organizational change at both operational and strategic levels.
Operations Executive
Booking.com
2023.03 - 2024.08
- Use of business operating system CRBMS, Zendesk, Drive and Power BI to analyse data and work on bookings.
- Communicating with stakeholders of the business, resolving enquiries and problems in the most effective and timely manner.
- Resolving Fleetfails with analytical thinking and providing the best solutions in order to maintain customer loyalty/satisfaction.
- Reaching and maintaining the required KPIs and objectives of the company.
- Taking ownership of incoming workloads, taking the necessary actions as per business processes.
Customer Service Advisor
Johnson Controls
Manchester Area
2023.01 - 2023.02
Sales And Service Agent (Remote)
Interval International
2022.06 - 2023.01
- Assisting members in the U.S. with placing their wait-list requests for a resort that are currently unavailable.
- Offering members alternative vacation options if their first choice is unavailable.
- Selling membership packages by advising members of the features and benefit of core, Gold and Platinum levels of Internal products.
- Solving Members concerns for first call resolution ultimately avoiding escalation.
Duty Manager
bp
2019.04 - 2021.11
- Analytical and problem-solving skills involving difficult decision making such as attending to customer complaints and issues.
- Managing all aspects of fresh food operation within the Marks and Spencer Simply Food store.
- Developing skills to be a strong leader and coach as well as manage a team of customer service assistants.
- Ensuring store operates safely in accordance with health and safety, food safety and compliance policies and procedures.
- Ensuring a friendly and helpful experience for customers.
- Office management and back-office paperwork.
- Targeting sales and working on promotions working on planograms, and store plan.
Teaching Assistant
Educational Advancement Centre
2019.02 - 2019.03
- Taught Business and Accounting effectively.
- Adopting successful methods to improve the learning of the students.
- Advised students on academic plan and course selection.
- Directed guests around the building and answered questions regarding accessibility.
Administrative Officer
FEDERAL MINISTRY OF FINANCE, BUDGET & NATIONAL PLANNING NIGERIA
Abeokuta, Nigeria
2018.01 - 2018.11
- Worked directly with the ministry to achieve their objectives.
- Collected and organised all data and information in the department.
- Delivered accurate verbal and written reports to supervisors.
- Collation of receipts or payments from citizens to the ministry.
- Supported Supervisor with daily operational functions.
- Responded to calls in both routine and emergency situations.
Education
Bachelor's degree - Economics
Bowen University
2014.01 - 2017.01
A'levels - Social Sciences
University of Cambridge
2013.10 - 2014.06
Skills
- People management
- Workforce planning
- Project Management
- Data Analysis
- Problem-solving
- Diversity and inclusion practices
- Efficient scheduling
- Communication skills
- Team building
- Leadership
- Strategic planning
- Quality Assurance
- Google Workspace
- Process improvement strategies
- Administrative experience
Certification
Bsc
Personal Information
Title: Senior Operations Executive
Custom
Best Graduating Student (social sciences)
Timeline
Senior Operations Executive
Booking.com
2024.08 - 2025.07
Operations Executive
Booking.com
2023.03 - 2024.08
Customer Service Advisor
Johnson Controls
2023.01 - 2023.02
Sales And Service Agent (Remote)
Interval International
2022.06 - 2023.01
Duty Manager
bp
2019.04 - 2021.11
Teaching Assistant
Educational Advancement Centre
2019.02 - 2019.03
Administrative Officer
FEDERAL MINISTRY OF FINANCE, BUDGET & NATIONAL PLANNING NIGERIA
2018.01 - 2018.11
Bachelor's degree - Economics
Bowen University
2014.01 - 2017.01
A'levels - Social Sciences
University of Cambridge
2013.10 - 2014.06