Oyeyinka Oyewusi
Newport,United Kingdom
Summary
An IT Infrastructure engineer more than six years' experience in the design, operation and management of Server, Storage, Network, Data Center and IT Security, who has handled projects for several organizations including Government, NGOs, Education, Media, the Oil & Gas and the Banking sector. Specialties include deployment and administration of Windows and Linux Servers and Solutions. Skilled in various Security, Virtualization, Hyperconverged Infrastructure and Multi-Cloud technologies with master's in information technology management, Agile. Creative Technical Support Representative eager to find novel and productive solutions for customer issues. Adapts to unique complaints and queries with thorough research and expert critical thinking skills. Committed to problem resolution and customer satisfaction.
Overview
8
8
years of professional experience
Work history
IT support Specialist
Celanese corporation
Newport
11.2021 - Current
- Provides technical support to users both onsite and remote
- Support site infrastructure
- Provide support to Virtual Desktop Users
- Create and manage users on Azure AD
- Work with the team in implementing the new process control firewall (Palo Alto), installation and configuration of proxy server, storages, rack UPS
- Work with team of engineers and developers in migration of various applications from old Exxon Mobil domain to the Celanese domain
- Train users on new Celanese environment, applications and so on
- Work alongside business analyst in understanding the business needs and provide solution to the business
- Work alongside IT solution architect and professionals to implement/deploy and troubleshoot different solutions
- Liaises with OEMs and End users to resolve hardware and warranty issues
- Ensure all documentation are updated and workflows followed
- Ensure that all work undertaken is compliant and in line with Celanese's standard
- Take ownership of your cases and workload, working independently and proactively to see tickets through to resolution
- Ensure that all ticket management and internal processes are adhered to
- Always ensure detailed and informative/resolution notes are left on a case once it has been actioned or updated, ensuring that these notes are clear to anyone else reading them.
Regional IT Support Engineer
Multichoice Nigeria
01.2019 - 01.2021
- Provided technical support and guidance to team members
- Managed the applications used by the Customer Value Management (CVM)
- Ensured all documentation was updated and workflows followed
- Performed periodic audits and checks on the infrastructure to ensure that all the laid down processes and procedures are strictly adhered to
- Managed and maintained access control, CCTVs, Inverters, UPS, MFP Network Printers and VoIP in Multichoice northern branches
- Managed and resolved all escalated issues and subsequent escalation to third level support if need be
- Generated weekly status and monthly reports
- Managed vendors
Systems/Presales Engineer
Alert Technology Limited
01.2016 - 01.2019
- Office 365 Administration and Management
- Liaises with OEMs and End users to resolve hardware and warranty issues
- Provide technical and sales support to customers
- Train end-user on software and hardware
- Assist with the development of formal sales plans and proposals for assigned opportunities
- Perform technical presentations and develop strong interlock within OEM's functions
- Develop consultative approach for a direct touch sales model
- Onsite engineering and technical support to network systems to increase business functionality
- Support and address critical projects as well as critical situation and escalations, where need be
- Perform periodic audits and checks on the infrastructure to ensure that all the laid down processes and procedures are strictly adhered to
- Always deliver final reports before the stipulated timeframe in SLA.
Technical Support Specialist
01.2015 - 01.2016
- Provided technical support to end-users, leveraging broad-based expertise to handle problem identification, diagnosis, resolution, and escalation via helpdesk system, telephone, and remote support tools
- Performed security administration functions for user, data, and remote access
- Provided office level network administration, troubleshooting, maintenance and hardware/software upgrades
- User Creation and password reset on the Active Directory (AD)
- Enabling and Disabling User on the Active Directory (AD)
- Facilitated preparation for video conferences and other collaborative activities, such Webinar and WebEx sessions
- IT solutions such as server installation, document management solutions and other IT infrastructure deployment to clients
- Provide internal support of PCs, printers, servers, and related IT equipment
- Recorded issues discovered and steps took to resolve them.
Education
Master's - Information Technology Management
Cardiff Metropolitan University
2022
B.Tech - Computer Science & Engineering
Ladoke Akintola University of Technology
2014
Skills
- Business analysis
- Windows server migration, VMWare, BMS
- Cyber Security analyst
- VOIP, SIP trunk
- VPN technologies (S2S, OpenVPN, Remote access)
- Linux
- Wireless technologies
- Network automation using Python, Terraform, Kubernetes
- ServiceNow
- CI/CD
- Next Generation Firewalls: Fortinet, Sophos, Cisco ASA, Checkpoint, Palo Alto
- Microsoft: AD, DNS, DHCP, Exchange, Hyper-V
- Professional certifications
- CCNA: Routing & Switching MCSA: Windows Server 2012 MCSE: Cloud Platform & Infrastructure IBM Certified Guardium Administrator PSM-I: Professional Scrum Master ITIL Software Asset Management
- Desktop support
- LAN aptitude
- Troubleshooting proficiency
- Technical documents comprehension
- Technical issues analysis
- Exceptional telephone etiquette
- Skilled in TCP/IP and WAN
- Staff education and training
- Hardware diagnosis
- Application support
- Application installations
- Customer service expert
Interests
INTEREST AND ACTIVITIES, Reading, Volunteering, meeting people, Football
Languages
English
Fluent
Timeline
IT support Specialist
Celanese corporation
11.2021 - Current
Regional IT Support Engineer
Multichoice Nigeria
01.2019 - 01.2021
Systems/Presales Engineer
Alert Technology Limited
01.2016 - 01.2019
Technical Support Specialist
01.2015 - 01.2016
Master's - Information Technology Management
Cardiff Metropolitan University
B.Tech - Computer Science & Engineering
Ladoke Akintola University of Technology
Similar Profiles
Robert Deuley. JrRobert Deuley. Jr
Reliability Engineer at Celanese CorporationReliability Engineer at Celanese Corporation
MARIA HELENA EMIDIO PEREIRAMARIA HELENA EMIDIO PEREIRA
Sr. Accounts Receivable Specialist at Celanese CorporationSr. Accounts Receivable Specialist at Celanese Corporation
Waldo J. RosarioWaldo J. Rosario
Order Management Specialist at Celanese CorporationOrder Management Specialist at Celanese Corporation
Gine hayath Hareed deenGine hayath Hareed deen
Family Support Officer at EYSTFamily Support Officer at EYST
Mohammad hashim ShaikhMohammad hashim Shaikh
security officer at Chamberlain securitysecurity officer at Chamberlain security