Oyetola Amusan
Hospitality Workker
Grimsby
Summary
Proactive Hospitality Worker with in-depth understanding of operational practices and logistics coordination. Proficient in day-to-day operations, catering and event preparations. Successful record of managing budgets, controlling inventory and motivating team members to boost productivity.
Overview
3
3
years of professional experience
Work History
Hospitality Worker
Event Plugh
07.2023 - 12.2024
- Communicated with customers to promptly resolve complaints and address inquiries.
- Trained new staff members on proper customer service and hospitality policies.
- Maximized room occupancy rates with effective sales techniques and clear communication of amenities.
- Delivered excellent customer service to support company reputation and patron satisfaction.
- Handled guest complaints professionally, resolving issues quickly to promote positive experiences.
- Greet guests with friendly and professional acknowledgment to build rapport.
- Reduced risks by maintaining clean and organized work environment.
- Enhanced guest satisfaction by providing exceptional customer service and promptly addressing concerns.
- Performed general cleaning by sweeping and mopping floors, washing dishes and emptying trash.
- Enhanced safety protocols, ensuring secure environment for both guests and staff.
- Streamlined check-in and check-out processes for heightened efficiency and reduced wait times.
Event Coordinator
Outpouring Nigeria
03.2022 - 04.2023
- Coordinated schedules and timelines for events.
- Managed event logistics and operations.
- Established positive relationships with clients, ensuring their needs were met throughout the event planning process.
- Handled crisis management situations promptly, minimizing negative impact on event outcomes and client satisfaction.
- Adapted quickly when faced with unexpected challenges or changes in plans, maintaining composure while finding effective solutions.
- Collaborated with cross-functional teams to ensure seamless event execution and positive outcomes.
- Coordinated with vendors to deliver exceptional catering and audiovisual services during events.
- Managed budgets effectively, negotiating contracts to secure cost savings without compromising quality.
- Brainstormed and implemented creative event concepts and themes.
- Facilitated smooth transitions between event segments by creating detailed schedules and providing clear communication to staff and participants.
- Maintained accurate records of all event expenditures, ensuring budget compliance across multiple projects.
- Conducted post-event analysis, identifying areas of improvement for future events.
- Cultivated strong partnerships with local businesses, securing in-kind donations or sponsorships for various occasions.
- Developed creative marketing materials that generated interest and boosted event attendance.
- Secured high-quality entertainment acts, enhancing attendee enjoyment and generating buzz around events.
- Evaluated feedback from attendees after each function, utilizing insights gained to inform improvements in subsequent endeavors.
Education
Master of Science - Project Management
University Of Lincoln
Lincoln, United Kingdom 04.2001 -
Skills
First aid training
Housekeeping
Event preparation
Guest relations
Cleaning and sanitizing
Tourism knowledge
Event planning
Food safety
Cross-cultural sensitivity
Production leadership
Timeline
Hospitality Worker
Event Plugh
07.2023 - 12.2024
Event Coordinator
Outpouring Nigeria
03.2022 - 04.2023
Master of Science - Project Management
University Of Lincoln
04.2001 -
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