Oyemike Ebinum

•⁠ ⁠Designed compelling visual presentations using graphic tools, supporting high-impact pitches during stakeholder and client engagements.
•⁠ ⁠Collaborated with cross-functional teams to plan and execute customer-centered communication campaigns aligned with brand objectives.
•⁠ ⁠Delivered prompt, empathetic responses to customer inquiries, maintaining a high standard of service excellence across all touchpoints.
•⁠ ⁠Provided tailored information and recommendations that improved customer satisfaction and reinforced brand loyalty.
•⁠ ⁠Partnered with facility management to swiftly address operational issues, enhancing overall service delivery and workplace efficiency.
•⁠ ⁠Oversaw access control and monitored security protocols while upholding a client-first service approach.
•⁠ ⁠Resolved conflicts and service-related challenges through proactive problem-solving and effective communication.
•⁠ ⁠Maintained composure in high-pressure and emergency situations, ensuring both safety and consistent service.
•⁠ ⁠Built lasting customer relationships by applying strong interpersonal and conflict-resolution skills to address feedback and concerns.
•⁠ ⁠Supported the coordination and execution of corporate events, ensuring seamless guest experience and logistical support.
•⁠ ⁠Captured and curated multimedia content (photos/videos) to amplify brand visibility through digital and social media platforms.
•⁠ ⁠Represented the organization as a primary point of contact, creating a welcoming and professional atmosphere for visitors, partners, and stakeholders.

• Posted short videos and reels on Instagram, focusing on behind-the-scenes moments and interviews
• Helped manage the TikTok account, creating content that reflected the club’s personality and community
• Interviewed a visiting Canadian basketball player, that was shared across social platforms
• Worked closely with the media team to plan what content to post and when
• Contributed to improving engagement through consistent posting and audience-focused content

• Manage the director’s presence on platforms like Instagram, X (Twitter), Facebook, and TikTok
• Create and schedule posts that promote films, behind-the-scenes content, and upcoming projects
• Respond to comments, DMs, and engage with fans to grow the audience
• Track engagement analytics to improve post performance
• Collaborate on digital marketing ideas to increase film visibility