Oya Neng
Orpington,UK
Summary
Accomplished professional with expertise in vendor relationship management and project oversight, driving operational efficiency through strategic planning and execution. Demonstrates strong team management skills and excels in interdepartmental collaboration, ensuring seamless engagement with stakeholders. As a domestic payments SME, specialises in payment systems integration, enhancing quality assurance and risk mitigation processes. Committed to advancing operational excellence and fostering innovation within the industry.
Overview
14
14
years of professional experience
Work history
Stakeholder Engagement Manager in the Chief Policy and Engagement Office Directorate
Pay.UK
London
2024.12 - 2025.03
- Engaged with diverse stakeholders in various settings, employing effective communication strategies to promote collaboration.
- Utilised analytical skills to assess interactions with external parties, producing clear and concise summaries tailored for internal and external stakeholders, including writing Exco level briefings.
- Cultivated extensive knowledge of Pay.UK's strategic initiatives, including nextgen payments infrastructure programme, while overseeing operations of fps, bacs, and ics payment systems.
Relationship Manager
Monzo Bank
London
2021.03 - 2024.06
- Assisted in establishing partnerships with entities such as Wise, Pay.UK, NatWest, and PayPoint to support collaborative processes.
- Facilitated regular interactions with UK payment schemes and agency banks to ensure smooth operations.
- Aided in initiatives that improved international payments and enhanced deposit processing capabilities.
- Executed comprehensive due diligence examinations and annual attestations with third parties to affirm compliance and operational integrity.
- Liaised with both internal and external auditing teams to solidify control processes surrounding third-party interactions.
- Addressed and rectified payment-related discrepancies and operational issues through strategic mediation between Monzo and external entities.
- Managed proactive documentation and analysis of critical incidents to ensure effective root cause identification and implementation of preventive measures.
- Facilitated robust collaboration between Monzo’s operations and IT engineering teams alongside external suppliers to enhance reliability and functionality of payment infrastructures.
Head of Operations
Turkish Bank UK Limited
London
2017.01 - 2021.01
- Oversaw planning and coordination of daily operations management processes for company to ensure achievement of targeted goals.
- Foster positive relationships with clients and key stakeholders to enhance communication and project alignment.
- Designed and delivered tailored training sessions focusing on team dynamics and productivity enhancement..
- Oversaw incident management processes to ensure timely resolution of issues.
- Directed project management initiatives to align with strategic objectives.
- Cultivated strong relationships with stakeholders to enhance collaboration.
- Refined procedures for improved operational effectiveness.
Implemented quality management practices to ensure compliance with standards. - Managed operations to optimise productivity and efficiency.
- Administered overall operations of debit card, internal banking, application-based banking development, and fixed deposit processes in compliance with standard procedures.
- Established new position (Internal Control Manager) to monitor and assess efficiency of functions like payments, periodic reviews, and account openings.
- Enhanced client satisfaction and retention through strategic management of complaint processes and timely resolution of customer inquiries.
- Recognised for exemplary leadership and strategic vision with promotion from Project Manager to Head of Operations.
- Directed high-stakes remediation project, achieving project goals through dynamic team leadership and effective collaboration.
- Actively contributed to integration of Turkish Bank UK Limited into three major Payment Schemes (FPS, BACS, and ICS), expanding payment capabilities and compliance.
- Optimised operational costs and revitalised inactive clientele through implementation of bi-annual reviews and reactivation strategies for dormant accounts.
- Led digital transformation of key customer service functions, including launch of Customer Complaint Portal in partnership with Compliance and IT departments, streamlining processes and enhancing service delivery.
- Coordinated cross-departmental initiatives to achieve overall business objectives.
Project Manager
Turkish Bank UK Limited
London
2015.01 - 2017.01
- Executed multiple projects with focus on aligning them seamlessly with bank’s strategic objectives and compliance requirements.
- Facilitated on-boarding processes with payment schemes through strategic analysis and execution.
- Successfully navigated bank through stringent requirements to join three Payment Schemes (Faster Payments, BACS and ICS), achieving full participant status after completing all necessary evaluations and tests.
- Delivered multiple complex projects, consistently focusing on exceeding project outcomes and meeting critical deliverables.
- Provided proactive support to Financial Control Department by managing nostro reconciliations and renewal of insurances to achieve desired outcomes.
Operations Manager
Turkish Bank UK Limited
London
2011.01 - 2015.01
- Formulated and implemented robust plans for managing overall operations, ensuring compliance with standard policies and procedures to achieve organisational objectives.
- Collaborated with Custodian, Euroclear, and third parties to Facilitate buying and selling of bonds for Treasury as part of Back Office/Treasury Support.
- Oversaw core banking system T24 upgrading project and operation functions.
- Managed and implemented Partial Account Switching as part of Bacs Payment Schemes and Current Account Switch initiative using Payment Services Website (PSW).
- Pioneered launch of Turkish Bank debit card by crafting and implementing strategic action plans, significantly broadening banking services.
- Enhanced operational efficiency and interdepartmental collaboration by leading cross-functional teams and driving forward key strategic management projects.
- Developed monitoring plan to meticulously track transactions exceeding £10K across all currencies, detailing sender and beneficiary information alongside transaction evidence.
- Boosted productivity and operational synergy through introduction of cross-training programs between Call Centre and Operations Centre, fostering more versatile workforce.
- Coordinated cross-functional teams, achieved project milestones on schedule.
Education
A Levels - English, French, and Turkish
St Paul’s Girls’ School
LondonPost Graduate Diploma - Accounting and Business Finance
The London School of Economics and Political Science
LondonMA - Accountancy
University of Aberdeen
Aberdeen, Aberdeen CityMS - Business Finance
Brunel University
LondonSkills
- Vendor relationship management
- Project oversight/management
- Planning and execution
- Team management
- Interdepartmental collaboration
- Stakeholder engagement
- Payment systems integration
- Operational efficiency
- Quality assurance and control
- Risk assessment and mitigation
Additional Experience
- Call Centre and Direct Savings, Team Leader, Turkish Bank UK Limited
- Wholesale Textile Business, In-house Accountant and Office Manager, Buy-to-let Property Business
- Operations Manager, Credit Suisse
- Repo Trader Operational, Technical Support, and Operations Officer, Deutsche Bank
- Head Hunters, Accountancy Officer Nicholson International
Timeline
Stakeholder Engagement Manager in the Chief Policy and Engagement Office Directorate
Pay.UK
2024.12 - 2025.03
Relationship Manager
Monzo Bank
2021.03 - 2024.06
Head of Operations
Turkish Bank UK Limited
2017.01 - 2021.01
Project Manager
Turkish Bank UK Limited
2015.01 - 2017.01
Operations Manager
Turkish Bank UK Limited
2011.01 - 2015.01
A Levels - English, French, and Turkish
St Paul’s Girls’ School
Post Graduate Diploma - Accounting and Business Finance
The London School of Economics and Political Science
MA - Accountancy
University of Aberdeen
MS - Business Finance
Brunel University