OWUSU EBENEZER
Leeds
Summary
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
Overview
8
8
years of professional experience
8
8
years of post-secondary education
Work history
Customer service representative
Experts E.O Consult
Kumasi
2015.08 - 2022.09
- Handled customer complaints, providing appropriate solutions to guarantee positive outcomes.
- Answered customer telephone calls promptly and improved on-hold wait times.
- Assisted customers with varying questions using product knowledge and service expertise.
- Maintained customer happiness with forward-thinking strategies focused on addressing needs and resolving concerns.
- Upsold new products and accessories to customers, capturing significant increases in add-on sales.
- Consistently achieved service rating targets, managing customer enquiries with personalised care and attention.
Administrative assistant
University of Education, Winneba-Kumasi Campus
Kumasi
2014.09 - 2015.08
- Kept and maintained accurate filing system for preservation of office information.
- Received, sorted and distributed incoming mail.
- Dealt with routine enquiries at reception or by telephone and referred more complex matters to appropriate members of staff.
- Provided printing, photocopying scanning support to colleagues.
- Assisted managers in compiling and organising materials for meetings.
- Typed and proofread documents with zero errors.
- Created email notifications, invitations and agendas for meetings, events and appointments.
Education
Master of Science - Business Management
University of Hull
Hull, Kingston upon Hull 2022.09 - 2023.09
B.S.c - Business Administration
University of Education, Winneba
Kumasi, Ghana 2010.08 - 2014.07
Higher National Diploma - General Arts
Asanteman Senior High School
Kumasi, Ghana 2006.09 - 2009.05
Skills
- Sales negotiating
- Sales enquiry handling
- Customer service expert
- Creative problem solving
- Customer loyalty building
- 80 wpm typing speed
- Exceptional communication
- Microsoft Office
- Administrative support
Languages
English
Native
Timeline
Master of Science - Business Management
University of Hull
2022.09 - 2023.09
Customer service representative
Experts E.O Consult
2015.08 - 2022.09
Administrative assistant
University of Education, Winneba-Kumasi Campus
2014.09 - 2015.08
B.S.c - Business Administration
University of Education, Winneba
2010.08 - 2014.07
Higher National Diploma - General Arts
Asanteman Senior High School
2006.09 - 2009.05