Summary
Overview
Work History
Education
Skills
Languages
Timeline
CustomerServiceRepresentative
OWUSU EBENEZER

OWUSU EBENEZER

Leeds

Summary

Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.

Overview

8
8
years of professional experience
8
8
years of post-secondary education

Work History

Customer service representative

Experts E.O Consult
Kumasi
08.2015 - 09.2022
  • Handled customer complaints, providing appropriate solutions to guarantee positive outcomes.
  • Answered customer telephone calls promptly and improved on-hold wait times.
  • Assisted customers with varying questions using product knowledge and service expertise.
  • Maintained customer happiness with forward-thinking strategies focused on addressing needs and resolving concerns.
  • Upsold new products and accessories to customers, capturing significant increases in add-on sales.
  • Consistently achieved service rating targets, managing customer enquiries with personalised care and attention.

Administrative assistant

University of Education, Winneba-Kumasi Campus
Kumasi
09.2014 - 08.2015
  • Kept and maintained accurate filing system for preservation of office information.
  • Received, sorted and distributed incoming mail.
  • Dealt with routine enquiries at reception or by telephone and referred more complex matters to appropriate members of staff.
  • Provided printing, photocopying scanning support to colleagues.
  • Assisted managers in compiling and organising materials for meetings.
  • Typed and proofread documents with zero errors.
  • Created email notifications, invitations and agendas for meetings, events and appointments.

Education

Master of Science - Business Management

University of Hull
Hull, Kingston upon Hull
09.2022 - 09.2023

B.S.c - Business Administration

University of Education, Winneba
Kumasi, Ghana
08.2010 - 07.2014

Higher National Diploma - General Arts

Asanteman Senior High School
Kumasi, Ghana
09.2006 - 05.2009

Skills

  • Sales negotiating
  • Sales enquiry handling
  • Customer service expert
  • Creative problem solving
  • Customer loyalty building
  • 80 wpm typing speed
  • Exceptional communication
  • Microsoft Office
  • Administrative support

Languages

English
Native

Timeline

Master of Science - Business Management

University of Hull
09.2022 - 09.2023

Customer service representative

Experts E.O Consult
08.2015 - 09.2022

Administrative assistant

University of Education, Winneba-Kumasi Campus
09.2014 - 08.2015

B.S.c - Business Administration

University of Education, Winneba
08.2010 - 07.2014

Higher National Diploma - General Arts

Asanteman Senior High School
09.2006 - 05.2009

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OWUSU EBENEZER