Owen Woolley
Wigston,Leicester
Summary
Proven ability in team working task prioritization, and time management, leading to enhanced operational efficiency. Skilled in cash handling, stock management, and maintaining cleanliness, consistently meeting high standards. Recognized for attention to detail and a positive attitude, committed to continuous growth and contributing to organizational success.
Friendly and adaptable, bringing strong customer service and communication skills to create welcoming atmosphere and ensure customer satisfaction. Leveraging teamwork and multitasking abilities to handle busy environments and maintain smooth operations. Ready to contribute to success and growth of the role at Buddies cafe.
Overview
6
6
years of professional experience
10
10
years of post-secondary education
Work history
Bar Assistant
Leicester City Council
Leicester
08.2024 - 12.2025
- Work as part of a team serving drinks to the public when there are events on at Demontfort Hall, it is a busy environment and so it is important to be organized and work efficiently with colleagues.
- Excellent customer service skills and enjoy working as part of a team.
- Ensure customer satisfaction by providing excellent bar service.
- Maintained clean and organised bar area to enhance customer experience.
- Handled cash till efficiently for smooth transactions.
- Clean glasses and utensils properly after use for hygiene maintenance.
- Check ID cards diligently to ensure legal drinking age compliance.
- Adhere strictly to health and safety regulations whilst at work.
- Prepared drinks accurately and swiftly, minimising waiting time for customers.
- Greeted customers warmly upon arrival, creating a welcoming environment.
Beer Pourer
Constellation Catering
Leicester
08.2022 - 08.2024
- Worked for Constellation for over 1 year, based at Leicester Tigers which involved working in the kiosks before and during the game pouring drinks and serving customers.
- Worked as part of a team and took direction from the Team leader during the shift.
- Worked flexible hours, covering weekends and bank holidays.
- Offered friendly, efficient customer service and handled challenging situations with ease.
- Cleaned work areas and equipment to maintain hygiene standards.
- Completed customer orders with speed and accuracy.
Volunteer worker
Headway Charity Shop
07.2020 - 11.2021
- Organizing the shop, keeping the stock tidy and rotated. Helping customers and keeping the shop clean.
- Worked as part of a team as well as using own initiative.
- Developed strong rapport with customers through friendly, personalised service.
- Worked collaboratively with team members to maintain a clean, well-organised shop floor.
- Improved customer satisfaction by providing courteous and efficient service.
- Kept shelves stocked and neat, enhancing store appearance.
Education
GCSE - English, Maths, Triple Science, Health and Social Care, Sociology, History
Wigston Academy
Leicester 09.2017 - 07.2022
A level - Sociology, Criminology, Health and Social Care Diploma, level 3
Wigston College
Leicester 09.2022 - 07.2024
Leicestershire Police Cadets
01.2019 - 01.2022
Skills
- Team collaboration
- Self-initiative
- Problem-solving
- Task prioritization
- Customer interaction
- Punctuality
- Professional appearance
- Positive attitude
- Willingness to learn
- cash handling
- stock management
- venue cleanliness
- time management
- effective communication
- attention to detail
- patience under pressure
ACTIVITIES
I previously attended the Leicestershire Police Cadets for 3 years until 2022, learning about the different elements within the Police service. I volunteered at various events as part of being a cadet ie the firework display at the Racecourse, various events at Enderby Headquarters and attending community events. I enjoy playing badminton and football on a weekly basis with friends and I am a season ticket holder at Leicester City.
Affiliations
- Season ticket holder at Leicester City
- Play pool for a local team
- Member of a local gym
Accomplishments
Duke of Edinburgh Award - Bronze Level.
Timeline
Bar Assistant
Leicester City Council
08.2024 - 12.2025
A level - Sociology, Criminology, Health and Social Care Diploma, level 3
Wigston College
09.2022 - 07.2024
Beer Pourer
Constellation Catering
08.2022 - 08.2024
Volunteer worker
Headway Charity Shop
07.2020 - 11.2021
Leicestershire Police Cadets
01.2019 - 01.2022
GCSE - English, Maths, Triple Science, Health and Social Care, Sociology, History
Wigston Academy
09.2017 - 07.2022