Owen Weir
Ipswich,Suffolk
Summary
Dynamic and results-driven professional with a strong foundation in customer service and sales techniques. Demonstrates expertise in cash handling, complaint management, and tactful communication, ensuring exceptional client satisfaction. Adept at understanding client needs and employing upselling expertise to drive sales growth. Possesses a creative vision and mental agility, complemented by a commitment to hygiene consciousness. Career aspirations include advancing within the retail sector to leverage product knowledge and stock management skills for enhanced operational efficiency.
Motivated Barber dedicated to providing first-class customer care. Familiar with properly maintaining equipment and supplies. Desire to further develop acquired skills with expanding company.
Overview
4
4
years of professional experience
Work history
junior barber
donato's hair and beauty
Ipswich, Suffolk
2025.06 - Current
- Managed cash transactions accurately; maintained integrity in financial aspects of the role.
- Skilfully managed appointments with minimal waiting time for clients.
- Worked efficiently under pressure during busy periods, maintaining consistent quality of service.
- Maintained cleanliness of barbershop to ensure a welcoming environment.
- Attended training courses regularly to enhance cutting techniques and styles knowledge.
- Collaborated effectively within team setting to maintain smooth operation of barbershop.
- Showed versatility by offering a variety of hairstyles, meeting individual client's preferences and style tastes.
- Delivered high-quality haircuts for improved customer confidence.
- Promoted a range of products to improve hair care at home.
- Created comfortable atmosphere for clients during services; established trust and repeat patronage.
- Demonstrated precision in beard trimming and shaping with keen attention to detail.
- Executed scissors-over-comb technique proficiently; provided tailored cuts for each client.
- Increased repeat business through exceptional skill and customer service delivery.
- Assisted in stock control duties, ensuring availability of necessary products at all times.
- Sanitised equipment and tools to comply with hygiene protocols.
- Cleaned and maintained salon, cut and wash stations and waiting area to maintain quality standards.
- Stayed aware of current hair trends, cutting techniques and styles.
- Maintained regular client lists alongside walk-in clients, consistently meeting salon demand.
- Consulted with clients to assess personal style preferences and unique needs.
- Processed payments and provided receipts and appointment reminder cards for upcoming bookings.
- Educated clients on self-maintenance for healthy hair, recommending and selling suitable products.
Customer sales assistant
Rushmere Golf Club
Ipswich, Norfolk
2024.05 - 2026.02
- Guaranteed high levels of customer satisfaction through product knowledge and attentive service
- Built lasting relationships with clients through customer service interactions
- Assisted customers with product selection and sales, recommending items to increase transaction value
- Listened to customer needs and preferences to provide targeted advice, increasing sales opportunities
- Engaged customers to enhance in-store experience and provide outstanding customer service
- Took interest in customers' needs and concerns to provide thoughtful advice and product recommendations
- Assisted customers in locating specific items to boost satisfaction
- Operated cash registers with accuracy and processed cash and card transactions
- Stocked, replenished and organised shelves to ensure consistent levels of product availability
- Followed company procedures and guidelines for smooth retail operations
- Tagged products quickly and accurately with price tags and stickers
- Accepted card, cash and cheque payments in POS register system
- Completed purchases with cash, credit and debit payment methods, providing customer receipts for reference
- Managed customer lines for minimum wait times and high satisfaction
- Prepared orders for customers with wrapped, bagged and boxed items
- Processed returned or exchanged items and provided refunds to customers
- Maintained knowledge of products and features to provide recommendations to customers
- Demonstrated product usage and features to customers
- Designed visually pleasing in-store and window displays to increase footfall
- Maintained accurate records to track cash handling activities
Paper deliverer
Martlesham Post Office
Ipswich, Suffolk
2022.02 - 2023.08
- Took on additional rounds to cover for staff absences
- Picked up papers from newsagents at agreed times
- Followed assigned routes for accurate, on-time newspaper delivery
- Delivered papers on schedule to meet needs of individual and business customers
- Located hard-to-find houses and apartments
- Interacted with new and regular customers
- Handled newspaper sorting and assembly, bagging up with care for customer delivery
- Maintained good local area knowledge to assist in planning efficient, cost-effective delivery routes
- Sorted and counted newspapers to deliver exact quantities
- Engaged positively with community members throughout delivery routes, upholding positive company reputation
- Greeted customers upon delivery to establish rapport
- Offered flexible hours to provide additional support in busy seasonal periods
- Notified management of any complaints or missing items
- Avoided damage by wrapping newspapers in plastic during inclement weather
- Assisted with other deliveries during busy periods or employee absences
- Wrapped and secured papers to protect goods from damage
- Collected signatures and payments from customers sending and receiving mail
Education
GCSEs - Business, English, GCSE PE, Art, Maths, Science, Geography
Kesgrave High School
Ipswich, Suffolk, I passed all my GCSE's with above average gradesSkills
- Cash handling
- Complaint management
- Customer Service
- Confident communicator
- Sales techniques
- Product knowledge
- Upselling expertise
- Refund and exchange processing
- Stock management
- Returns
- Understanding client needs
- Creative vision
- Tactful communication
- Mental agility
- Hygiene consciousness
Timeline
junior barber
donato's hair and beauty
2025.06 - Current
Customer sales assistant
Rushmere Golf Club
2024.05 - 2026.02
Paper deliverer
Martlesham Post Office
2022.02 - 2023.08
GCSEs - Business, English, GCSE PE, Art, Maths, Science, Geography
Kesgrave High School