Owen Thomas
Leeds,West Yorkshire
Summary
Results-driven Retail Assistant skilled in customer engagement and satisfaction. Resolves enquiries and complaints to foster loyalty while maintaining an organised shopping environment that enhances sales through effective visual merchandising. Delivers outstanding customer service and upholds a clean, organised sales floor, leveraging strong communication skills to build rapport with customers and colleagues.
Overview
1
1
Language
7
7
years of professional experience
Work History
Retail Assistant
Argos
Leeds, west yorkshire
05.2023 - 10.2025
- Greeted customers upon entry, offering assistance and guidance to enhance shopping experience.
- Resolved customer enquiries and complaints professionally, providing tailored solutions to enhance satisfaction.
- Processed transactions efficiently at the till, including sales, refunds, and exchanges.
- Handled customer returns, refunds and exchanges at the customer service desk.
- Guided customers in product selection, delivering detailed advice to fulfil their specific needs.
- Maintained a tidy and safe shopping environment, following health and safety guidelines.
- Kept shelves neat, clean and organised through visual merchandising.
- Monitored stock levels on the shop floor, ensuring product availability and variety for customer selection.
- Rotated stock on shelves, reducing stock waste and minimising store losses.
- Handled customer enquiries, providing prompt responses to questions about products and services.
Chef
Mitchells & Butlers
leeds, west yorkshire
02.2019 - 05.2023
- Established clear standards for cooking, garnishing and presenting food.
- Planned menus for daily use, special events and seasonal promotions.
- Supervised work of cooks and kitchen helpers helping to keep kitchen running smoothly.
- Conducted food safety inspections, maintaining strict hygiene standards in the kitchen.
- Enforced health and safety standards for food storage, preparation and handling.
- Maintained compliance with health and safety regulations, conducting regular staff training sessions.
- Collaborated with the front-of-house team to ensure seamless service delivery.
Education
NVQ Level 2 - catering
Leeds City College
Leeds01-2012
GCSEs - GCSE
David young academey
Leeds01-2011
Skills
- Transaction processing
- Customer service
- Complaint resolution
- Sales techniques
- Product knowledge
- Stock management
- Visual display management
- Health and safety compliance
- Time management
- Effective communication
- Team collaboration
- Problem solving
Languages
English
Advanced
C1
Interests
COOKING AT HOME, IM VERY FAMILY ORIENTED , I LOVE MUSIC
GOING TO THE GYM AND SWIMMING
I ALSO ENJOY PLAYING GAMES AT HOME WITH FRIENDS AND FAMILY
I LOVE MECHANICS (CARS/MOTORBIKES)
Timeline
Retail Assistant
Argos
05.2023 - 10.2025
Chef
Mitchells & Butlers
02.2019 - 05.2023
NVQ Level 2 - catering
Leeds City College
GCSEs - GCSE
David young academey