Owen Stephen
Rainham,Essex
Summary
Experienced professional with expertise in insurance claims handling while working closely with clients to improve their claims experience within the UK C&C, US Energy and Marine market. Demonstrates strong communication, teamwork, and time efficiency optimisation skills. Proficient in Microsoft Office 365 applications including Word, PowerPoint, and Excel. Committed to leveraging skills to enhance operational efficiency and achieve organisational goals.
Overview
3
3
years of professional experience
6
6
years of post-secondary education
1
1
Certification
Work history
Claims Executive - UK Corporate & Commercial
Marsh
City of London
2025.09 - Current
- Strategic Planning: Develop and execute bespoke Client Claims Service Plans aligned with broader corporate strategic objectives.
- Data Analysis: Deliver comprehensive claims analysis reports, providing commentary on cost trends and performance metrics.
- Client Relationship Management: Host regular claims review meetings focused on service plan delivery, large loss management, and process optimisation.
- Stakeholder Engagement: Actively contribute to Pre Renewal Internal Strategy Meetings (PRISM) reviews, providing actionable insights into claims performance and identifying strategic areas for improvement.
- Issue Resolution: Proactively identify systemic claims issues and designed costed solutions to be implemented by specialist Claims Consultants.
- Large Loss Advocacy: Lead pre-loss planning and provide dedicated support for large losses, coordinating with Claims Advocates to ensure seamless delivery.
US Upstream Energy and Casualty Claims Advocate
Price Forbes
City of London
2023.09 - 2025.09
- As an Upstream Energy and Casualty Claims Advocate, I was tasked with handling large and complex claims across all necessary US based Energy accounts for Price Forbes. This includes:
- Carrying out day-to-day duties and SLAs accurately and efficiently.
- Quickly learned and applied new skills to daily tasks, improving efficiency and productivity.
- Successfully delivered on tasks within tight deadlines.
- Achieved client satisfaction by providing excellent claims advocacy via phone calls, emails and face to face meetings.
- Solely handling many large Energy Claims accounts while directly liaising with London Underwriters/US Brokers throughout the claims handling process from start to finish.
- Handled one of the company's largest accounts which was Marine based despite having no marine insurance experience to begin with.
- Dealing with large complex losses from start to finish across all accounts under my supervision, most namely the North Sea collision which occurred in March 2025.
Contract Recruitment Consultant
THRYVE Talent
City of London
2022.11 - 2023.09
- Carrying out Business Development tasks such as: Cold calling (telephone sales), Emailing, Marketing posts and arranging business meetings between myself and C Level individuals
- Qualifying business opportunities with prospective clients
- Speaking to and qualifying candidates for job opportunities
- Maintaining healthy relationships with candidates and clients on a daily basis during and outside of work hours using various candidate and client control techniques
- Advising clients and candidates on what decisions to make when in the late stages of a hiring process
- Professional demonstration of sales negotiation skills when speaking with clients and candidates on the phone
- Ensuring my market knowledge is always up to date in order to provide professional insights to clients and candidates
Education
GCSEs - English Language, English Literature, Mathematics, Combined Science - Biology/Chemistry/Physics, Physical Education, Design & Technology, History, Media Studies, Business Studies, German
Harris Academy Rainham
Essex 2015.09 - 2020.03
Extended Diploma - Sport
Harris Academy Chafford Hundred
2020.09 - 2022.05
Skills
- Insurance claim handling
- Communication
- Teamwork
- Time efficiency optimisation
- US Energy market expertise
- Microsoft office 365 - Word/PowerPoint/Excel
Certification
- Insurance Cert CII
- LM1 - Completed
- Studying towards completing LM2 and LM3
HOBBIES AND INTEREST
Football, Music, Fashion, Socialising
Timeline
Claims Executive - UK Corporate & Commercial
Marsh
2025.09 - Current
US Upstream Energy and Casualty Claims Advocate
Price Forbes
2023.09 - 2025.09
Contract Recruitment Consultant
THRYVE Talent
2022.11 - 2023.09
Extended Diploma - Sport
Harris Academy Chafford Hundred
2020.09 - 2022.05
GCSEs - English Language, English Literature, Mathematics, Combined Science - Biology/Chemistry/Physics, Physical Education, Design & Technology, History, Media Studies, Business Studies, German
Harris Academy Rainham
2015.09 - 2020.03