Dedicated professional with a strong focus on customer service and a positive attitude. Demonstrates exceptional physical endurance and adaptability in fast-paced environments. Known for punctuality, reliability, and the ability to multitask effectively while remaining calm under pressure. Committed to delivering high-quality service and seeking opportunities to further develop skills in dynamic settings.
Overview
3
3
years of professional experience
Work History
Kitchen porter
L'Ecole Des Amis
Hereford, Herefordshire
06.2024 - Current
Swept and mopped floors at end of shifts to ensure tidy workspace next day.
Worked under pressure during peak times without compromising on quality of work delivered.
Promptly addressed spills or broken glassware to prevent accidents in the workplace.
Helped create a pleasant dining experience by maintaining clean cutlery and crockery.
Removed rubbish, kept bin area clean and orderly.
Completed deep cleaning tasks as instructed by supervising chef or manager.
Assisted chefs in food preparation for efficient meal service.
Supported overall restaurant operations through effective teamwork with other staff members.
Maintained high standards of cleanliness by washing kitchen equipment and utensils.
Operated dishwashing machinery to maintain cleanliness in the kitchen.
Followed established procedures for handling special cleaning solutions in order to protect self and others from harm.
Cleaned work surfaces, ensured hygiene standards were met.
Streamlined workflow to reduce waiting times for serving staff.
Washed cutlery and crockery using industrial dishwashers and manual methods for pristine finish.
Removed dirty dishes from public and dining areas, maintaining clean restaurant service environments.
Remained calm under pressure throughout busy shifts, preparing and serving accurate customer orders within target service windows.
Provided flexible working hours to meet demands of peak restaurant hours, maintaining excellent food service provisions.
Carried out wide variety of tasks to maintain optimal service delivery.
Cleared tables and brought used utensils, plates and glassware back to kitchen for cleaning.
Level 7 Football Referee
Herefordshire Football Association
HEREFORD
02.2023 - Current
Attended referee training courses to improve skills and knowledge of the game.
Maintained high level of physical fitness for optimal performance on pitch.
Demonstrated excellent understanding of football rules and regulations.
Interacted professionally with team managers before matches to discuss any rule clarifications or concerns.
Played a key role in promoting fair play amongst participants through consistent application of rules.
Dealt swiftly with disciplinary issues during matches to maintain order and respect among players.
Kept up-to-date records of incidents occurred during matches, aiding in post-match analysis.
Communicated effectively with players, coaches and officials for smooth conduct of matches.
Worked closely with assistant referees for better coverage of the ground and improved decision making process during games.
Provided clear explanations for decisions made during games to players and coaches.
Demonstrated the ability to remain calm under pressure especially in highly charged matches.
Controlled on-pitch behaviour to maintain team and player safety.
Assessed equipment for safe setup and construction.
Delivered matches to schedule through excellent time management.
Checked pitch condition and markings met agreed standards.
Customer Services Role
TESCO SUPERMARKET
HEREFORD
12.2023 - 01.2024
I was employed by Tesco in December 2023 on a temporary basis in a seasonal customer services role
Carried out day-to-day duties accurately and efficiently.
Successfully delivered on tasks within tight deadlines.
Demonstrated respect, friendliness and willingness to help wherever needed.
Consistently arrived at work on time and ready to start immediately.
Offered friendly, efficient customer service and handled challenging situations with ease.
Displayed energy and enthusiasm in fast-paced environment.
Applied positive customer service approach to increase satisfaction levels.
Assistant Coach
PACES FOOTBALL CLUB
HEREFORD, Herefordshire
06.2022 - 06.2023
Coached young individuals to refine specific techniques and enhance confidence.
Adapted coaching and leadership styles to suit individual needs for maximised athlete engagement.
Inspired good sportsmanship and adherence to official rulebook.
Maintained safe training environments for minimised risk of injury.
Instilled sense of commitment, drive and responsibility in young people.
Promoted safety and welfare of young children by following safeguarding principles.
Educated participants on acceptable behaviour and standards of play.
Provided concise instruction for optimised athlete understanding of game rules and play strategies.
Supported smooth running of events by arriving on-time and well-equipped.
Identified individual strengths and weaknesses, adapting training programmes to suit.
Education
College - BTEC Sports Science & Criminology
Hereford Sixth Form College
Hereford, Herefordshire
09.2023 -
Secondary School - GCSE
Whitecross High School
Hereford, Herefordshire
09.2018 - 06.2023
Level 7 Football Referee - Level 7 Football Referee
Herefordshire Football Association
Hereford, Herefordshire
Skills
Customer service focused
Strong physical endurance
Adaptable to fast-paced environments
Punctuality and reliability
Multitasking capability
Calm under pressure
Positive attitude
References
Alex Tootell, Assistant Headteacher/Football Coach, Whitecross High School, Three Elms Road, Hereford, HR, HR4 0RN, atootell@whitecross.hereford.sch.uk, 07771 532633
Tom Mason, PACES Football Club Coach, Pegasus Football Club, Old School Lane, Hereford, HR, HR1 1EX, tom.mason@paces.co.uk, 07528888898
Timeline
Kitchen porter
L'Ecole Des Amis
06.2024 - Current
Customer Services Role
TESCO SUPERMARKET
12.2023 - 01.2024
College - BTEC Sports Science & Criminology
Hereford Sixth Form College
09.2023 -
Level 7 Football Referee
Herefordshire Football Association
02.2023 - Current
Assistant Coach
PACES FOOTBALL CLUB
06.2022 - 06.2023
Secondary School - GCSE
Whitecross High School
09.2018 - 06.2023
Level 7 Football Referee - Level 7 Football Referee
Herefordshire Football Association
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