Owen Ignatian
Weedon,Northamptonshire
Summary
Accomplished professional with expertise in global service strategy and leadership, driving commercial growth and installed base monetisation. Proven track record in developing service level agreements and achieving operational excellence through standardisation. Skilled in field service management and digital service transformation, enhancing customer experience and key account engagement. Strong leadership in talent development and cross-functional stakeholder management, committed to advancing organisational goals.
Overview
13
13
years of professional experience
8036
8036
years of post-secondary education
Work history
Global Head of Service Sales
KROHNE Group
2022.01 - 2026.04
- Create and execute global service sales strategy, driving commercial performance, pricing, value propositions, and long‑term growth.
- Delivered a full commercial transformation across 36 countries and 366 service engineers, aligning sales, delivery, and operations for sustained growth.
- Developed and implemented a global installed base strategy, boosting visibility, renewal rates, and upsell opportunities across the product lifecycle.
- Designed and launched a complete global SLA framework and multiple new service offerings, including digital, remote, lifecycle, and predictive maintenance services.
- Strengthened regional and global collaboration to improve service rates, enhance key account engagement, and support large bids and contract negotiations.
- Achieved 100% global service revenue growth in four years, expanding recurring revenue, improving forecasting accuracy, and enhancing competitive differentiation.
Senior Service Manager
KROHNE Ltd
2016.04 - 2021.12
- Led UK field service and repair operations, managing a team of 10 engineers and ensuring high standards of technical delivery, customer satisfaction, and operational efficiency.
- Oversaw global repair and calibration activities as a key feeder site for the product group, maintaining international quality, compliance, and turnaround performance.
- Created international offshore support capabilities for Oil & Gas and Marine sectors, expanding service reach and specialist technical support.
- Implemented digital service systems and a structured SLA portfolio, improving workflow efficiency, transparency, commercial structure, and recurring revenue.
- Developed proactive service programs—including asset surveys, preventive maintenance, upgrades, and installed base activation—enhancing customer engagement and service growth.
- Achieved consistent service performance improvements, including 22% annual revenue growth over four years, strengthened customer support, and full P&L management oversight.
Service Supervisor & Field Engineer
KROHNE Ltd
2014.11 - 2016.04
- Delivered specialist onshore and offshore field service engineering, including commissioning, troubleshooting, repair, calibration, and optimisation of advanced instrumentation systems.
- Led operational restructuring and documentation standardisation, improving departmental efficiency, consistency, and compliance.
- Developed and delivered technical training programs, raising engineering competency and strengthening overall service quality.
- Provided pre‑ and post‑sales technical support, including application guidance, demonstrations, and performance assurance for complex instrumentation solutions.
- Designed and implemented the Opticheck verification strategy and expanded offshore service capabilities, increasing customer adoption and market coverage.
- Played a key role in merging and aligning two service departments, unifying global repair processes and domestic field service operations while enhancing team capability through structured development.
- Enhanced team capability through structured training and development programs, improving technical competency and field performance.
Project Manager & Lead Service Engineer (EMEA)
Flow Management Devices LLC
2012.12 - 2014.11
- Managed large international service projects across Europe, the Middle East, and Africa, providing specialist technical support and resolving complex customer issues.
- Delivered pre‑ and post‑sales technical support to sales teams, clients, and international agents, including expertise in Small Volume Provers and flow computer software (Omni, Flow X, Prove IT).
- Applied strong measurement, calibration, and troubleshooting capabilities to support customer operations and ensure high‑quality service delivery.
- Implemented process improvements, FAQs, and efficiency‑enhancing initiatives, including improved site‑visit reporting systems and organisational change support.
- Led and coordinated international teams while producing financial and expense reports to support operational and commercial decision‑making.
- Conducted research and development of new revenue opportunities within the oil & gas sector, expanding customer networks and supporting business growth
Education
Master’s in Business Administration -
The University of Northampton
2012.01 - 2014.01
Foundation degree - business with finance
The University of Hertfordshire
PRINCE 2 Foundation & Practitioner - Project Management
AXELOS Global Best Practice
Bachelor of Business Administration - Business and Finance
The University of Northampton
BTEC - Hospitality management
Hertford Regional College
GCSEs -
Freman College
Buntingford, HertfordshireSkills
- Global Service Strategy & Leadership
- Commercial Growth
- Installed Base Monetisation
- Service Level Agreement (SLA) Development
- Operational Excellence & Standardisation
- Field Service Management
- Digital Service Transformation
- Customer Experience & Key Account Engagement
- Leadership & Talent Development
- Cross-Functional Stakeholder Management
Affiliations
- DIY
- Weightlifting
Timeline
Global Head of Service Sales
KROHNE Group
2022.01 - 2026.04
Senior Service Manager
KROHNE Ltd
2016.04 - 2021.12
Service Supervisor & Field Engineer
KROHNE Ltd
2014.11 - 2016.04
Project Manager & Lead Service Engineer (EMEA)
Flow Management Devices LLC
2012.12 - 2014.11
Master’s in Business Administration -
The University of Northampton
2012.01 - 2014.01
Foundation degree - business with finance
The University of Hertfordshire
PRINCE 2 Foundation & Practitioner - Project Management
AXELOS Global Best Practice
Bachelor of Business Administration - Business and Finance
The University of Northampton
BTEC - Hospitality management
Hertford Regional College
GCSEs -
Freman College