Owen Gill
Neath
Summary
Dedicated professional with expertise in Microsoft Office 365, ECDL, and multi-line phone systems. Demonstrates strong capabilities in desktop support and customer service, complemented by a solid understanding of vehicle maintenance and safety checks. Possesses comprehensive knowledge of traffic regulations and transport laws, ensuring adherence to industry standards. Committed to maintaining cleanliness and operational efficiency. Career goals include advancing within a sector I take interest in while leveraging my skills and qualifications to enhance service delivery.
Overview
9
9
years of professional experience
29
29
years of post-secondary education
1
1
Certification
Work history
Delivery driver
Uber eats
Neath, Neath Port Talbot
2025.08 - Current
- Ensured safety by regular vehicle inspections and maintenance.
- Handled fragile items carefully, resulting in zero damage complaints.
- Coordinated delivery schedules for optimum time management.
- Adhered strictly to traffic laws whilst on duty reducing penalties incurred due to traffic violations.
Online Bike Expert
Tredz bikes
2022.02 - 2025.06
- Managed all areas of customer support via live chat, including warranties, returns, courier coordination, general customer enquiries, and sales assistance.
- Delivered expert, real-time advice to customers, achieving a consistently high Customer Satisfaction (CSAT) score of 4.92/5.
- Effectively handled up to three simultaneous live chat conversations throughout the working day while maintaining service quality.
- Demonstrated specialist knowledge as an online bike expert, while also addressing a full range of customer service queries and complaint resolution processes.
- Provided administrative support to the office, utilising strong computer literacy and efficiency.
- Continuously developed product and industry knowledge, ranking in the top three on the Tredz e-learning platform and attending in-store training sessions delivered by leading brands.
Computer Technician / Office Administrator
Trinity Life
Swansea
2021.02 - 2021.12
- Responded to support requests from end users and patiently walked individuals through basic troubleshooting tasks
- Assessed system hardware and software and suggested modifications to reduce lag time and improve overall speed
- Configured email accounts to use electronic signatures and receive emails from other accounts and entered data on multiple software databases
- Analyzed technical issues to identify troubleshooting methods for quick remediation and imaged and prepared new computers for integration into company networks
- Prepared presentations for the company to use on zoom calls with customers and trained new employees for operating new software
- Adjusted original installation plan and reviewed installations for compliance with local codes and good operating practices
- Supported office administration with proactive correspondence management, receiving payments, legal document coordination and customer relations
- Addressed customer support calls and channeled more leads for the company
Service Desk Analyst
CGI
Bridgend
2016.11 - 2017.02
- Entered service tickets into incident tracking system to facilitate faster problem identification and resolution
- Responded to user operational issues with desktop computers, laptops and mobile electronic devices to enable problem resolution
- Engaged in user support interactions via telephone, chat and email platforms
- Answered user product attribute and usage questions to promote satisfactory product ownership experience
- Identified system hardware, network infrastructure and connectivity issues that prevented execution of user-initiated tasks
- Streamlined repair processes and update procedures for support action consistency
Education
A-Levels - ICT
Neath College
Neath, Neath Port Talbot 2014.09 - 2015.06
Level 2 Award - ICT
Dwr-Y-Felin
Neath, Neath Port Talbot 2007.09 - 2012.06
GCSEs - Mathematics
Dwr-y-felin
Neath, Neath Port Talbot 2007.09 - 2012.06
GCSEs - English
Dwr-Y-Felin
Neath, Neath Port Talbot 2007.09 - 2012.06
GCSEs - English
Dwr-Y-Felin
Neath, Neath Port Talbot 2007.09 - 2012.06
GCSEs - Religious Studies
Dwr-Y-Felin
Neath, Neath Port Talbot 2007.09 - 2012.06
GCSEs - Science
Dwr-Y-Felin
Neath, Neath Port Talbot 2007.09 - 2012.06
Skills
- Microsoft Office 365
- ECDL
- Multi-line Phone Systems
- Desktop Support
- Vehicle maintenance awareness
- Knowledge of traffic regulations
- Knowledge of transport laws
- Cleanliness commitment
- Customer Service
- Mechanical knowledge
- Vehicle maintenance
- Vehicle safety checks
EXPERTISE
- Technical Analysis & Support
- Operating system testing
- Data Entry
- Virus and malware prevention
- Security best practices
- Database Management
- Help desk support
- Hardware/Software installations
- Web Security
- Regulatory compliance
- Office Administration
PERSONAL SKILLS
- Team Player
- Collaboration
- Adaptability
- Interpersonal Skills
- Problem-Solving
- Attention to Detail
- Critical-Thinking
OTHER EXPERIENCE
- Construction Worker Monalithic Contractors / 2020 January - June 2020 Operated a variety of hand tools, air powered tools and electrical tools for contractor tasks and made cast molds for the steel works Worked independently in fast-paced environment while meeting productivity and quality expectations
- Sales Clerk Booker Wholesale / September 2018 - January 2019 Organized the cigarette room and prepared orders for delivery Addressed walk in customer queries and oversaw a million-pound worth of stock Readied items for sales floor stocking by affixing tags and preparing shelf labels
- Bar Man Skewen Rugby Club / March 2017 - August 2018 Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands Set up bar for operation, obtained cash bank and stocked service bar to meet all customer needs Maintained barrels and bar pipers to ensure efficient operations
Affiliations
- Darts
- Football
- Cars
- Bikes
Certification
Full UK Driving License
Timeline
Delivery driver
Uber eats
2025.08 - Current
Online Bike Expert
Tredz bikes
2022.02 - 2025.06
Computer Technician / Office Administrator
Trinity Life
2021.02 - 2021.12
Service Desk Analyst
CGI
2016.11 - 2017.02
A-Levels - ICT
Neath College
2014.09 - 2015.06
Level 2 Award - ICT
Dwr-Y-Felin
2007.09 - 2012.06
GCSEs - Mathematics
Dwr-y-felin
2007.09 - 2012.06
GCSEs - English
Dwr-Y-Felin
2007.09 - 2012.06
GCSEs - English
Dwr-Y-Felin
2007.09 - 2012.06
GCSEs - Religious Studies
Dwr-Y-Felin
2007.09 - 2012.06
GCSEs - Science
Dwr-Y-Felin
2007.09 - 2012.06