Owen Felton
Tampa
Summary
Passionate about and proficient in promoting lasting customer satisfaction by delivering quality service and support. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
4
4
years of professional experience
Work History
Key Grip
UCF Film Department
2024.02 - 2024.02
- Built and maintained camera rigs and equipment to align with filming needs.
- Strategized with electrical and camera department leaders to confirm setup for lighting and camera configurations.
- Mentored junior grips and shared best practices, fostering teamwork and skill development within the crew.
Ambassador
Jeni's Splendid Ice Creams LLC
2021.01 - 2023.12
- Greeted guests and assisted them in finding the options that were right for them with active, friendly customer service and conversation.
- Worked with fellow employees to efficiently divide tasks and create a consistent workflow.
- Responsibilities Included: Scooping ice cream, assisting customers, prepping waffle products, upselling waffle and drink products, dishwashing, as well as general cleaning and upkeep of the shop.
Crew Member
AMC Theatres
2019.11 - 2021.02
- Worked concession stand, taking orders from guests, preparing hot food items, and serving concessions.
- Worked the box office, greeting guests with friendliness, selling tickets, and directing guests to their theatres.
- Worked as an usher, extensively cleaning theatres after each showing as well as cleaning bathrooms and other facilities.
- Sold AMC Stubs memberships and encouraged use of the reward program.
- Upsold concessions and novelty products.
Education
Bachelor of Fine Arts - Film
University of Central Florida
Oviedo, Florida05.2026
High School Diploma -
Henry B. Plant High School
Tampa, Florida05.2022
Skills
- Customer Service
- Problem-solving abilities
- Product Knowledge
- Product Sales
- Store maintenance
- Service Upselling
- Crew collaboration
Timeline
Key Grip
UCF Film Department
2024.02 - 2024.02
Ambassador
Jeni's Splendid Ice Creams LLC
2021.01 - 2023.12
Crew Member
AMC Theatres
2019.11 - 2021.02
Bachelor of Fine Arts - Film
University of Central Florida
High School Diploma -
Henry B. Plant High School
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