Energetic employee well-versed in strong communication and organisation skills. Seeks solutions to problems and applies extensive analytical knowledge to findings. Adept at multi-tasking, problem solving and prioritising.
Overview
10
10
years of professional experience
Work history
Senior Projects Progress & Warranty Coordinator
ALP (Aggora Lockhart Projects)
2024.07 - 2025.04
Processing new orders and liaising with suppliers and sub-contractors.
Updating the bespoke in-house system as per company requirements.
Managing phone calls and emails from clients & Contract Managers.
Ensuring deadlines are met as per pipeline report.
Maintaining the company asset management for all completed works.
Completing any additional internal forms to assist the upper management team.
Arranging handover of works from the sales team to order progress to enable a full understanding of the project.
Checking new project handover details are correct and liaising with Sales & Contract Managers to gain project information.
Allocating new projects within the progress team.
Ensuring fair workload across the team.
Assisting with training new team members.
Assisting team members with their monthly and quarterly reviews.
Distribution within the team of newly received warranty calls, ensuring that these are completed within our agreed SLA’s and at maximum satisfaction for both the client and supplier.
Acting as the primary point of escalation within the Progress & Warranty department.
Projects Coordinator
ALP (Aggora Lockhart Projects)
2023.03 - 2024.07
Main point of contact for inbound project quotations (from the Budget stage, to Tender and Final quotation).
Main point of contact for non-Project quotations, assisting the client with producing and subsequently revising any quotations as requested.
Updating and issuing monthly financial account statements for a variety of subcontractors.
Arranging engineer callouts for faulty equipment/services, liaising with both the client and engineer in order to resolve any issues efficiently and as per site’s time frame for resolution.
Carrying out Value Engineering on outstanding quotations, often revising multiple times to meet the client’s expectations.
Attending site throughout the project duration, ensuring that any queries or escalations are rectified, keeping both the client’s and the company’s expectations at the forefront.
Assisting the secondary branch as overflow for their new project quotations.
Assisting with site handovers, attending site with either a Project Manager or Account Manager, to ensure that all aspects of the project are as planned and on schedule.
Assisting the representative of our company on each site with issues such as missing orders (either locating the delivery address on site or arranging replacement), sending orders to any subcontractors necessary or communicating with ongoing suppliers highlighted for the project.
Attending calls (via Teams or similar) with both clients and suppliers, to communicate any impending price increases and working to keep these as preferable and agreeable as possible.
Sales Coordinator
Compass Equipment Solutions
2021.08 - 2023.03
Sole monitoring and actioning of the main Sales Inbox (ensuring that all jobs are logged and ready for quoting as soon as possible).
Overseeing of all warranty proceedings for the department (arranging warranty callouts and subsequent repairs as soon as possible, processing chargeable callout costs for site in a timely manner).
Progressing the majority of orders, adhering to site delivery/install deadlines where required.
Providing site with solutions for order issues (for example; providing site with alternative, like for like units when ordered equipment has an extended lead time not suitable for site).
Raising and providing quotations for specialist sites.
Solely overseeing and liaising as a singular point of contact for select sites.
Assisting colleagues with ongoing jobs whilst they are out of office or otherwise unavailable, often making last minute changes within a short time frame.
Customer Support
Halfords
2019.12 - 2021.08
December 2019 – June 2020: Customer Service Advisor, ensuring that any and all customer queries are resolved as a matter of urgency, any resolutions being extremely customer focused as well as always exuding empathy where possible and necessary.
June 2020 – August 2020: Temporarily assisting the Order Management team, including tasks such as completing refunds and investigating issues with couriers, in line with company standard SLA’s to ensure that any inconvenience to the customer is as minor as possible.
August 2020 – June 2021: Subject Matter Expert (SME), to provide assistance at any level to over 600 outsourced Customer Service Advisors as part of a team to ensure that company SLA’s are met and to ensure that the customer remained the highest priority.
June 2021 – August 2021: Customer Support Advisor, recruited for a new internal project involving the use and knowledge of systems from 3 different aspects and environments of the business, and implementing this ‘on the fly’ with inbound customer contact to alleviate any issues that they may experience.
Vehicle technician
Fox MOT Centre
2016.06 - 2019.11
Booking customers in for any necessary repair or maintenance work, ensuring that the workshop load meets the necessary manageable standards.
Greeting customers as their first point of contact.
Carrying out any repairs in line with the agreed book times.
Managing and producing payment invoices for customers.
Answering any inbound customer queries, such as providing clear prices for any repair work that is desired or needed.
Ensuring that the customer is satisfied with any work completed and, if not, ensuring that any issues are swiftly resolved with the customer’s best interests at the forefront.
<ul><li>Duties: Supported local service dog organization, by providing customer service and intake for interested clients. Conducted individual and group training sessions for dogs of various breeds and temperaments. Assessed each dog's behavior and developed tailored training plans. Educated dog owners on effective training techniques, behavior management, and proper care. Monitored progress of dogs in training and adjusted methods as necessary. Collaborated with other staff members to ensure the well-being of all animals in care. Kept accurate records of training sessions, client feedback, and dog progress.</li><li>S: Joan Moss</li><li>P: 210-557-6891 May contact</li><li>20-30 hrs/w, Volunteer</li></ul> at Operation K9<ul><li>Duties: Supported local service dog organization, by providing customer service and intake for interested clients. Conducted individual and group training sessions for dogs of various breeds and temperaments. Assessed each dog's behavior and developed tailored training plans. Educated dog owners on effective training techniques, behavior management, and proper care. Monitored progress of dogs in training and adjusted methods as necessary. Collaborated with other staff members to ensure the well-being of all animals in care. Kept accurate records of training sessions, client feedback, and dog progress.</li><li>S: Joan Moss</li><li>P: 210-557-6891 May contact</li><li>20-30 hrs/w, Volunteer</li></ul> at Operation K9
<ul>
<li>Spearhead the management and oversight of the National Bio and Agro-Defense Facility (NBAF) project, a pivotal national asset developed in partnership with the U.S</li>
<li>Department of Agriculture (USDA) and the U.S</li>
<li>Department of Homeland Security (DHS)</li>
<li>Collaborate with USDA and DHS stakeholders to ensure a seamless transition of operations and mission capabilities from the aging Plum Island Animal Disease Center (PIADC) to NBAF, ensuring uninterrupted research, diagnostics, and training essential to national security</li>
<li>Lead the operational endurance phase, validating work processes and laboratory setups to guarantee compliance with the highest safety and biocontainment standards, particularly in biosafety level-4 (BSL-4) environments</li>
<li>Act as the hiring manager, conducting interviews and selecting high-quality employees to ensure the success of both DCA and NBAF</li>
<li>Serve as a subject matter expert pert for the payroll system Paychex, overseeing and approving payroll for 63 officers biweekly while managing paid time off and leave requests to maintain the security posture for the facility</li>
<li>Monitor project milestones, providing critical updates to senior management and stakeholders while ensuring alignment with USDA's mission objectives and federal guidelines</li>
<li>Direct the development and execution of strategic initiatives to facilitate efficient collaboration with federal partners, ensuring all laboratory operations adhere to regulatory requirements set forth by the Federal Select Agent Program (FSAP)</li>
<li>Foster a culture of excellence and professionalism within the team, emphasizing rigorous training, safety compliance, and operational integrity as key components of NBAF's mission to safeguard public health and the nation's food supply</li>
<li>Monitored budgeting activities by tracking expenditures and providing regular updates to management.</li>
<li>Analyzed existing processes within a department or organization in order to identify areas for improvement or increased efficiency.</li>
<li>Implemented quality control measures throughout each stage of a project's lifecycle.</li>
<li>Worked closely with senior managers to ensure that all projects were completed according to schedule.</li>
<li>Conducted research on potential vendors, suppliers, contractors and subcontractors for projects.</li>
<li>Provided administrative support to the Project Manager in order to facilitate successful project outcomes.</li>
<li>Prepared monthly progress reports summarizing key accomplishments achieved since the last report.</li>
<li>Trained junior staff on best practices for managing multiple projects simultaneously.</li>
</ul> at Defense Contracting Activity, LLC<ul>
<li>Spearhead the management and oversight of the National Bio and Agro-Defense Facility (NBAF) project, a pivotal national asset developed in partnership with the U.S</li>
<li>Department of Agriculture (USDA) and the U.S</li>
<li>Department of Homeland Security (DHS)</li>
<li>Collaborate with USDA and DHS stakeholders to ensure a seamless transition of operations and mission capabilities from the aging Plum Island Animal Disease Center (PIADC) to NBAF, ensuring uninterrupted research, diagnostics, and training essential to national security</li>
<li>Lead the operational endurance phase, validating work processes and laboratory setups to guarantee compliance with the highest safety and biocontainment standards, particularly in biosafety level-4 (BSL-4) environments</li>
<li>Act as the hiring manager, conducting interviews and selecting high-quality employees to ensure the success of both DCA and NBAF</li>
<li>Serve as a subject matter expert pert for the payroll system Paychex, overseeing and approving payroll for 63 officers biweekly while managing paid time off and leave requests to maintain the security posture for the facility</li>
<li>Monitor project milestones, providing critical updates to senior management and stakeholders while ensuring alignment with USDA's mission objectives and federal guidelines</li>
<li>Direct the development and execution of strategic initiatives to facilitate efficient collaboration with federal partners, ensuring all laboratory operations adhere to regulatory requirements set forth by the Federal Select Agent Program (FSAP)</li>
<li>Foster a culture of excellence and professionalism within the team, emphasizing rigorous training, safety compliance, and operational integrity as key components of NBAF's mission to safeguard public health and the nation's food supply</li>
<li>Monitored budgeting activities by tracking expenditures and providing regular updates to management.</li>
<li>Analyzed existing processes within a department or organization in order to identify areas for improvement or increased efficiency.</li>
<li>Implemented quality control measures throughout each stage of a project's lifecycle.</li>
<li>Worked closely with senior managers to ensure that all projects were completed according to schedule.</li>
<li>Conducted research on potential vendors, suppliers, contractors and subcontractors for projects.</li>
<li>Provided administrative support to the Project Manager in order to facilitate successful project outcomes.</li>
<li>Prepared monthly progress reports summarizing key accomplishments achieved since the last report.</li>
<li>Trained junior staff on best practices for managing multiple projects simultaneously.</li>
</ul> at Defense Contracting Activity, LLC