Owen Chalmers
Irvine,North Ayrshire
Summary
Dedicated professional with a strong focus on customer satisfaction and extensive experience in cash handling and management. Demonstrates exceptional skills in accurate money counting, pricing error identification, and security tag removal. Known for patience, tolerance, and assertiveness in providing excellent customer assistance while adhering to cash handling policies. Career goal includes advancing within the retail industry to further enhance customer service expertise.
Personable and responsible Cashier with 1 year experience in retail and customer service. Solid team player with upbeat, positive attitude and ability to build customer loyalty.
Loyal employee with solid understanding of training and mentoring employees. Dedicated team player, proactive and hands-on in task completion.
Overview
1
1
year of professional experience
4
4
years of post-secondary education
1
1
Certification
Work History
Checkout assistant
asda plc
Ardrossan, North Ayrshire
03.2024 - Current
- Displayed patience and understanding when dealing with difficult or upset customers.
- Adapted quickly to changes in pricing or discounts, minimising errors at the point of sale.
- Resolved issues swiftly at the tills, reducing customer wait times significantly.
- Upheld company policies and regulations whilst interacting with customers.
- Collaborated effectively as part of a team to improve overall store performance.
- Helped restock shelves when not busy at the checkout counter, ensuring product availability at all times.
- Maintained a clean working environment for improved workflow efficiency.
- Worked extra shifts during holiday seasons to accommodate increased footfall in the store.
- Assisted customers in bagging items, contributing towards positive shopping experiences.
- Promoted store loyalty cards whilst serving customers at the checkout line.
- Ensured customer satisfaction by providing quick and friendly service.
- Managed customer transactions to ensure smooth shopping experience.
- Provided excellent communication skills in dealing with customers' queries and complaints.
- Handled cash, credit cards, and vouchers for seamless transactions.
- Maintained excellent client satisfaction by providing professional, courteous customer service.
Education
national 5's (B) - English
Irvine Royal Academy
Irvine, North Ayrshire 08.2021 - 06.2022
national 5's (pass) - art
Irvine Royal Academy
Irvine, North Ayrshire 08.2021 - 06.2022
national 5's (D) - Geography
Irvine Royal Academy
Irvine, North Ayrshire 08.2021 - 06.2022
national 5's (pass) - Travel & Tourism
Irvine Royal Academy
Irvine 08.2021 - 06.2022
national 5's (pass) - Childcare
Irvine Royal Academy
Irvine, North Ayrshire 08.2021 - 06.2022
Skills
- Customer satisfaction focus
- Patience and tolerance
- Accurate money counting
- Pricing error identification
- Security tag removal
- Basic arithmetic
- Cash handling
- Cash management
- Assertiveness
- Cash handling policies
- Customer assistance
Certification
Achieved a black belt in karate 2019
Timeline
Checkout assistant
asda plc
03.2024 - Current
national 5's (B) - English
Irvine Royal Academy
08.2021 - 06.2022
national 5's (pass) - art
Irvine Royal Academy
08.2021 - 06.2022
national 5's (D) - Geography
Irvine Royal Academy
08.2021 - 06.2022
national 5's (pass) - Travel & Tourism
Irvine Royal Academy
08.2021 - 06.2022
national 5's (pass) - Childcare
Irvine Royal Academy
08.2021 - 06.2022
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