Owen Bryden
Waterlooville
Summary
Versatile Senior Executive knowledgeable about sales, operations and personnel management. Successful at stepping into diverse positions and making immediate positive contributions. Focused on optimizing operations and motivating employees while establishing market dominance.
Personable and dedicated customer service representative with extensive experience in industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Overview
6
6
years of professional experience
Work History
Lower Level Senior Executive
Reassured Ltd
Portsmouth
2024.09 - Current
- Monitored clients' insurance coverages to ensure changing needs were met.
- Explained coverage options to potential policyholders, answering questions or concerns.
- Made appointments with potential clients to discuss products.
- Participated in training sessions aimed at improving product knowledge.
- Updated and maintained databases with current information.
- Educated clients on the importance of life insurance and financial planning.
- Collaborated with underwriters to ensure proper risk assessment before issuing a policy.
Sales executive
Richmond Motor Group
Farlington
2023.11 - 2024.09
- Demonstrated product usage and features to customers.
- Qualified prospects to determine future sales possibilities and improve conversion efforts.
- Carried out active selling from initial customer greeting.
- Managed client relationships from early stages of sales process through to post-sales
- Maintained awareness of latest industry trends, product knowledge and sales techniques.
- Built long-term relationships with customers and generated referrals from existing clients.
- Maintained contact with customers throughout sales and pre-delivery process.
- Supported team by demonstrating respect and willingness to help.
- Applied positive customer service approach to increase satisfaction levels.
- Displayed energy and enthusiasm in fast-paced environment.
Sales executive
Richmond Motor Group
Bognor Regis
2022.10 - 2023.09
- Generated new leads and opportunities to maximise revenue.
- Delivered professional sales presentations, creatively communicating product quality and market comparisons to prospective clients.
- Strengthened profit opportunities through targeted customer relationship development, continually meeting sales objectives.
- Built rapport with new and existing customers to boost client retention.
- Test drove vehicles with customers to sell car benefits and features.
- Enhanced sales value by upselling add-ons such as extended warranties and service plans.
- Accepted card, cash and cheque payments in POS register system.
- Bounced back from customer objections using emotional resilience and perseverance.
- Priced part-exchange vehicles, negotiating profitable outcomes.
- Demonstrated product usage and features to customers.
Customer Relationship Officer
RAK Ceramics
Petersfied
2021.06 - 2022.10
- Kept all customer data, including buying preferences, trends and contact information on NAVision CRM.
- Resolved escalated complaints promptly and professionally, achieving positive outcomes to maintain company reputation.
- Successfully built trusting relationships with customers by ensuring teams followed correct procedures and customer service guidelines.
- Protected the brand's shining reputation by maintaining a positive image.
- Maintained excellent customer satisfaction by going the extra mile to assist needs, offering helpful support and delivering service with a smile.
- Conducted in-depth investigations into client issues to find ways of improving service and maintain customer loyalty.
- Built and implemented innovative customer relationship management frameworks, maximising business opportunities for financial growth.
- Utilised exceptional organisation and planning skills to manage numerous high-value customer accounts.
- Thoroughly assessed customer feedback regularly to better understand what customers want.
- Conducted in-depth analysis into customer complaints, issues and recurring queries in order to improve policies, processes and enhance customer service.
- Built and nurtured positive relations with customers and key stakeholders, maintaining business performance and profit levels.
Sales Order Processor
RAK Ceramics
Petersfield
2018.10 - 2021.06
- Gained extensive knowledge of product inventory to aid customers with merchandise enquiries.
- Advised customers on product range, price, delivery, warranties and product use.
- Assisted in annual stocktaking through counting, record-keeping and documenting.
- Developed extensive knowledge working with computers and specialist systems raising purchase orders for major distribution companies.
Education
Diploma of Higher Education - Architecture and Interior Design
Chichester college
Chichester, Hampshire2021
Skills
- Excellent computer skills - Office365/NAVision
- Customer Liaison following queries
- Complaint investigations
- Customer relationship building
- Escalated complaints handling
- CRM framework development
- Customer onboarding
- Customer service strategies
- Time management
- Risk assessment regarding cost effectiveness
- Product knowledge
Personal Information
Name & contact
Languages
English
First Language
Timeline
Lower Level Senior Executive
Reassured Ltd
2024.09 - Current
Sales executive
Richmond Motor Group
2023.11 - 2024.09
Sales executive
Richmond Motor Group
2022.10 - 2023.09
Customer Relationship Officer
RAK Ceramics
2021.06 - 2022.10
Sales Order Processor
RAK Ceramics
2018.10 - 2021.06
Diploma of Higher Education - Architecture and Interior Design
Chichester college