Owen Bremner

- Handling caseload of claims up to £100,000 in value alongside Loss adjusters

- Coordinating with external suppliers and the customer to ensure claims flow smoothly through all stages, including drying, accommodation, repairs, and arranging storage in most cases.

- Strict adherence to varying client processes and established regulatory processes at all times.

- Building relationships with Policyholders, their family members, and our suppliers from the beginning of claims to settlement.

• Handled all inbound demand within established service level agreements.
• Providing the best customer service to people going through a difficult period, acting with care and responsibility.
• Supporting the team and colleagues with work.
• Compliance with financial and data regulations at all times.

• Handled cash and card payments with accuracy.
• Handled requests with friendly, knowledgeable service and support, continually achieving positive customer feedback.
• Trained in nearly every department in store from checkouts, to labelling, pricing, and stock checking side of the business.
• Behind the Service desk I was responsible for high risk stock such as tobacco and lottery products.

• Provided warm, positive customer care from arrival to departure, encouraging return visits and repeat spending.
• Assisting on shop floor, keeping clothing displays tidy and presentable.