owen beck
Edinburgh ,Scotland
Summary
Customer service professional with over 3 years of experience in delivering exceptional service and building strong customer relationships. Proven ability to communicate effectively and create welcoming shopping experiences. Reliable and hardworking, with a strong interest in sales and a commitment to achieving targets. Team player with initiative and independence in problem-solving and task execution.
Overview
1
1
Language
3
3
years of professional experience
Work History
Sales Advisor
Rituals Cosmetics
Edinburgh , Scotland
03.2025 - Current
Deliver a friendly store welcome by monitoring customer experience on the shop floor.
Improve product relevance by tailoring rituals recommendations to individual needs.
Drive steady sales performance by meeting personal and store sales KPIs.
Take ownership of till service, payments, and daily delivery handling.
Maintain retail standards by replenishing stock and correcting product displays.
Strengthen loyalty by promoting rituals membership and building lasting relationships.
Crew Member
McDonald's
Edinburgh , Scotland
05.2023 - 02.2025
Improved customer satisfaction by offering fast, friendly service during busy periods.
Strengthened consistent service by preparing orders accurately and efficiently.
Raised store standards through attentive teamwork, hygiene care, and correct payments.
Enabled smooth day-long operations by coordinating with team members closely.
Education
Scottish Qualifications Certificate -
Broxburn Academy
Edinburgh Skills
- Product knowledge
- Upselling strategies
- Cash Handling
- Customer Service
- Customer Engagement
- Communication
- Health and Safety Compliance
- Confidence
- Enthusiasm
- Mentoring skills
Languages
English
Proficient
C2
Timeline
Sales Advisor
Rituals Cosmetics
03.2025 - Current
Crew Member
McDonald's
05.2023 - 02.2025
Scottish Qualifications Certificate -
Broxburn Academy