Owais Khan
Luton,Bedfordshire
Summary
Experienced in IT, with focus on maintaining and improving operational efficiency. Capable of streamlining processes and troubleshooting issues to maximise productivity. With skills in project management and team leadership, prepared to drive success in challenging fast environments.
Overview
5
5
years of professional experience
7
7
years of post-secondary education
Work History
Director
Mela Laundrette
Leighton Buzzard, Central Bedfordshire
02.2023 - Current
- Business Strategy and Planning
Set clear goals, develop long-term strategies, and ensure alignment with the overall business vision. - Financial Oversight
Monitor revenue, expenses, and profitability. Ensure accurate bookkeeping and financial reporting. - Operational Management
Oversee daily operations to maintain high standards for customer service, equipment maintenance, and efficiency.
Service Desk and Workshop Engineer
Air IT
02.2022 - 11.2024
- Provided remote support and service desk assistance, ensuring compliance with SLA agreements
- Built and configured laptops through manual setup, image servers, and Autopilot, Apple MDM - Addigy
- Managed bulk laptop builds and provided hardware repair services for laptops, desktops, and mobile phones
- Utilized ticketing systems (ConnectWise) and remote monitoring and management systems (Datto, N-central)
- Troubleshot and resolved issues with Windows, Mac, Office 365, and network printers
- Managed user accounts and group policies using Active Directory and Azure
- Configured and maintained security measures, including 2FA
- Onboarded new employees by setting up laptops, accounts, and other required configurations
- Documented IT processes and procedures for knowledge base
- Supported Endpoint Management, Exchange Admin, and Partner Centre operations
- Configuring apple and android via intune
- Provided onsite support for clients as needed
- Organising delivery and collection for customer devices
- Training Staff
Customer Team Member
Co-op
11.2020 - 02.2021
- Operated a computerized till system with a barcode scanner
- Attended to customers' needs and ensured high satisfaction levels
- Collaborated effectively with team members to maintain store standards
- Managed stock replenishment and labeling
- Prepared the store for opening each morning
Online Assistant
Sainsbury's
05.2020 - 10.2020
- Ensured flawless order delivery to customers
- Supplied fresh groceries and provided customer support
- Worked collaboratively within a team to meet daily targets
Education
Applied Biology Level 3, IT Level 3 Diploma - IT And Biology
Luton Sixth Form
Luton 01.2018 - 01.2020
GCSEs - English Language, English Literature, Mathematics, Combined Science, Business studies, IT
Stockwood Park Academy
Luton 09.2013 - 05.2018
Skills
- IT Services
- Working in a fast-paced MSP
- Technical Support and Troubleshooting
- Network Administration
- Hardware & Software Configuration
- Customer Service
- Problem-Solving
- Team Collaboration
- Proficiency in Microsoft Products
- Active Directory & Azure Management
- Documentation Processes
Affiliations
- Cars
- Boxing and MMA
- Gym
- Reading Books
- Keeping up with Tech
- Economics and Forex
- AI and Digital Assets
Timeline
Director
Mela Laundrette
02.2023 - Current
Service Desk and Workshop Engineer
Air IT
02.2022 - 11.2024
Customer Team Member
Co-op
11.2020 - 02.2021
Online Assistant
Sainsbury's
05.2020 - 10.2020
Applied Biology Level 3, IT Level 3 Diploma - IT And Biology
Luton Sixth Form
01.2018 - 01.2020
GCSEs - English Language, English Literature, Mathematics, Combined Science, Business studies, IT
Stockwood Park Academy
09.2013 - 05.2018
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