Owais Bukhari
Glasgow,United Kingdom
Summary
Friendly, reliable and customer-focused professional with over 4 years’ experience in customer service and credit operations, now working as a Civil Engineering Apprentice with AECOM while completing a BSc (Hons) in Environmental Civil Engineering. Skilled in engaging with diverse people, handling complex conversations with empathy, and delivering excellent service in fast-paced environments. Looking to bring strong communication skills, attention to detail, and a positive attitude to the Sales Assistant role at Mamas & Papas Glasgow.
Overview
6
6
years of professional experience
Work history
Civil Engineering Apprentice
AECOM
Glasgow
09.2023 - Current
- Supporting design projects for water and environmental infrastructure, including modelling and CAD work.
- Gaining experience with technical software (AutoCAD Civil 3D, Revit, GIS) and technical report writing.
- Collaborating with engineers, project managers, and clients such as Scottish Water.
- Developed strong organisational and IT skills, balancing full-time work with degree study.
- Collaborated with engineers to prepare detailed drawings and specifications for construction.
Credit Operations Advisor
Three UK
Glasgow, Glasgow City
07.2019 - 05.2024
- Assisted customers with credit applications and account queries in a busy call-centre environment.
- Consistently met performance targets, including acceptance rates and call quality standards.
- Skilled in handling challenging conversations with empathy, professionalism, and tact.
- Maintained high levels of accuracy while working under pressure and managing customer expectations.
- Regularly received positive feedback for excellent service and clear communication.
Education
Bachelor of Science - Environmental Civil Engineering
Glasgow Caledonian University
Glasgow 09.2022 -
Skills
- Customer-Focused approach
- Clear communication
- Customer Service
- Creative problem solving
- Multitasking in busy environments
Affiliations
- I like going to the gym regularly and keeping fit. I also enjoy reading, especially history and philosophy, and learning about different perspectives in my free time.
Accomplishments
- Loch Lomond and The Trossachs National Park – supported local conservation projects.
- Human Appeal & Penny Appeal – fundraising and community outreach to support international humanitarian causes.
- STEM Ambassador
These experiences gave me a lot of confidence working with different people and showed me how rewarding it can be to make a positive impact.
Languages
English
Proficient (C2)
Urdu
Advanced
German
Elementary
Turkish
Beginner
Arabic
Elementary
Timeline
Civil Engineering Apprentice
AECOM
09.2023 - Current
Bachelor of Science - Environmental Civil Engineering
Glasgow Caledonian University
09.2022 -
Credit Operations Advisor
Three UK
07.2019 - 05.2024
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