Owain Lewis
Reading
Summary
I am a self-motivated, goal driven person who strives to meet deadlines and continually learn new skills for improvement. The skills that I have gained so far enable me to work well as part of a team, taking on my role, responsibilities and supporting others. I work well independently following instruction and guidance from supervisors as well as getting on with tasks that have been given, using my initiative to complete them. I can communicate well with others, taking time to build friendly relationships with my peers to help create positive environment.
Overview
7
7
years of professional experience
Work history
Warranty claims Executive
cinch
Hook, Hampshire
2023.02 - Current
- Manage vehicle warranty repair claims through the 1link platform, ensuring repairs are authorised and completed efficiently.
- Review repair estimates and invoices to ensure all costs are accurate, identifying and challenging unnecessary upselling or overcharging from dealerships and repairers.
- Liaise with garages, dealerships and internal teams to ensure repairs are progressed promptly while maintaining high levels of customer satisfaction.
- Monitor repair timescales, proactively resolving delays to minimise vehicle downtime.
- Apply strong attention to detail when assessing warranty claims, ensuring compliance with company policies and cost controls.
- Build effective working relationships with repair networks and internal stakeholders to deliver efficient and commercially sound claim outcomes.
Senior Aftercare Executive
Cinch
Hook, Hampshire
2022.12 - 2023.02
- Oversaw the aftercare team, ensuring timely and efficient resolution of customer issues and concerns.
- Implemented process improvements that resulted in a reduction in customer complaints.
- Conducted regular training sessions to enhance the team's product knowledge and customer service skills.
- Collaborated with cross-functional teams to streamline aftercare processes and improve overall customer satisfaction.
- Demonstrated exceptional attention to detail, consistently ensuring accuracy and precision in tasks. Contributing to a high level of quality and thoroughness in work outputs.
Customer Experience Executive
Cinch
Hook, Hampshire
2021.05 - 2022.12
- Successfully engaged with customers through diverse communication channels, including calls, emails, and texts.
- Demonstrated rapid acquisition of extensive information to address issues and effectively communicated solutions to customers.
- Cultivated positive relationships with all teams, contributing to the achievement of common business objectives.
Sales Assistant
Evans Cycles
Reading
2019.08 - 2021.04
- Apply warranty policy knowledge across multiple brands for consistent customer outcomes.
- Follow health and safety compliance steps during daily store work.
- Create an inviting store atmosphere by maintaining friendly service and presentation.
- Handle cash and complete finance application tasks to required compliance standards.
- Act as key merchandiser, setting up displays and maintaining product presentation.
- Promote Evans Cycles through B2B events to drive interest and enquiries.
Education
Level 2 Diploma - Sport
Reading College
ReadingLevel 2 Diploma - Fitness intructing
Reading College
ReadingSkills
- Attention to detail
- Communication
- Team Player
- Problem Solver
- Organizational skills
- Critical Thinker
- Responsible
INTERESTS
Automotive Enthusiast: Passionate about cars, actively engaging in the world of automobiles beyond work. I am also a enthusiastic mountain biker who enjoys challenging trails, developing resilience, and maintaining a high level of fitness through regular outdoor activity.
Timeline
Warranty claims Executive
cinch
2023.02 - Current
Senior Aftercare Executive
Cinch
2022.12 - 2023.02
Customer Experience Executive
Cinch
2021.05 - 2022.12
Sales Assistant
Evans Cycles
2019.08 - 2021.04
Level 2 Diploma - Sport
Reading College
Level 2 Diploma - Fitness intructing
Reading College