Ovidiu Constantin Mincu

• Ensured operational readiness across airside operations and aircraft de/anti‑icing, maintaining full compliance during peak and winter periods.
• Managed departmental budgets and produced monthly financial flash reports to monitor costs, driving efficiency and consistency across both departments.
• Set and maintained staffing levels to meet agreed service level agreements for all customers across operations and de‑icing.
• Analyze performance metrics and identify areas for improvement in operations management.
• Collaborated with planning teams to deliver efficient, compliant rosters supporting operational resilience.
• Oversaw daily operational delivery across both departments, ensuring adequate staff coverage and effective coordination with operational and de‑icing leads.
• Liaised with airline customers and internal stakeholders to manage operational issues effectively and enhance customer satisfaction.
• Delivered training, coaching, and performance management to maintain high safety, compliance, and service standards across teams.
• Identified operational risks and performance gaps, initiating remedial actions and reporting deviations in line with company and regulatory requirements.

• Ensuring safety and security procedures are according to standards set within the Menzies Health & Safety Policy Manual, and according to international aviation standards.

• Oversee and ensure effective, appropriate and structured staff meetings take place on a regular basis.

• Ensuring investigations take place by the team into any incident/accident, non-conformity or service delivery failure, with effective route cause analysis and corrective, preventative and follow up actions are in place and maintained.

• Ensure there is an effective risk assessment on existing SOP’s, including any amendments or changes to procedures or new initiatives.

• Oversee, review and ensure all operational policies and procedures are feasible, reliable and fit for purpose.

• Take an active part in the recruitment process for all staff to ensure the right person is in the right place at the right time.

• Plan, develop and implement strategy for staff training and development, oversee appropriate systems for measuring necessary aspects of staff training, coaching and development.

• Actively encourage that effective performance processes are in place for staff, ensuring adequate and sufficient one to one time is given to the staff members.

• Assess relevant training needs for department employees including assessment methods and measurement systems.

• Ensure all training activities and materials meet with relevant organisational and statutory policies, including health & safety, employment and equality laws.

• Monitoring performance of key customer service indicators, identify gaps, plan and resource effectively to fill them, including contingency planning.

• Accountable for ongoing day to day management to their own approved business plan.

• Improving delivery of Menzies Aviation products and services through developing a motivated and skilled team.

• Budgetary control, ensuring effective and efficient labour utilization, whilst also actively controlling all departmental costs.

• To ensure continuous reduction in overtime costs

• Ensuring that daily SMART inspections take place in all areas of the operation including but not limited to:

✓ Aircraft turnaround

✓ Service Level Agreements

✓ Safety/equipment

✓ Uniform standards

• Ensuring you and your team are trained and up to date with the Human Resource processes so they are consistently adhered to.

• Work with airport suppliers & handlers to ensure prescribed levels of service at agreed standards are delivered.

• Oversee the set up and maintenance of employee personnel files to the required standard.

• Oversee the department monthly payroll in a timely manner, including overtime, bonus, step-up pay, deductions and other ad-hoc payments and ensure they are processed accordingly.

• Ensure that the department consistently processes all new starter, leaver, increase/decrease in hours and salary or job title changes, complete necessary paperwork, update personnel database, issue new employment contracts and submit changes to head office.

• Ensure the department records all sickness data for SSP purposes, calculate and process any sick pay deductions in accordance with company’s sick pay policy. Create and send sickness deduction letters accordingly.

• Ensure all staff are given the necessary tools and equipment to carry out their jobs to the best of their ability.

• Resolve issues with TUs and inform/consult/negotiate when appropriate, in a solution-oriented manner, and to drive departmental improvements.

• Create a compelling departmental vision for the future and, through face-to-face communication, engage all colleagues to commit to and deliver the changes required.

• Responsible for the management of contingency plans in the event of disruption.

• Manage and coordinate stationery and office supplies.

• Ensure a positive and clean working environment is upheld.

• Orientates the Operations department around company values and puts them into practice.

• Ensure that all staff are fully trained in line with our airline operating procedures and comply with directives set by CAA other regulatory bodies.
• Equipment failures are reported and followed up in a timely manner.
• Work-bridge updates are made on the day with any absence, swaps or leave.
• Accidents, incident and near misses are correctly update in MORSE
• Operation office runs smoothly, with all staff clearly understanding the days expectations.
• Ensure RSMS is updated and completed on a daily basis.
• Work place risk assessments.
• Assume any uncovered duties as required.
• Absence management – on the day calls are followed up and return to work interviews are completed.
• Required to inspire team to deliver operational and service excellence.
• Responsible for investigating issues within Airside team as required.
• Provide visible leadership/presence for the airside team on a daily basis.
• Responsible for identification of training/development needs.
• Ensure all staff are aware and meet the uniform and PPE required standards.
• Hold probationary meetings and act in accordance with company policies.
• Cover all DM duties when required in instance of vacation or sickness.
• Implementation of policies and procedures designed to increase the efficiency and effectiveness of the station, whilst promoting sound safety, security and people management practices.
• Responsible for procedural compliance for Operations.
• Required to report all safety issues and update MORSE.
• Effective oversight of the airside operation to cover all aspects of the operation

• Day to day allocation and coordination of flights as per skills required.
• Customer liaison and dissemination of information regarding arriving and departing of flights.
• Ensure all airline operational requirements are met such as requesting flight plans, movement and delay messages are send.
• Ensure all flight files are checked and compiled properly.
• Involvement in staff development reviews and training.
• Monitor uniform standards.
• Liaise with Airline Customers, Airport Authorities and Third Parties.
• Ensure all changes to the daily mayfly and the aircraft allocations are communicated and updated in the appropriate networks
• Train TCO and Load Controllers as an OSD.
• Covering Load Control duties when required.
• Covering DM duties when required in instance of sickness or vacation.
• Ensure all staff are aware and meet the uniform and PPE required standards.
• Monitor OTP to ensure we are delivering against key performance targets.

• Day to day allocation and coordination of flights as per skills required.
• Customer liaison and dissemination of information regarding arriving and departing of flights.
• Ensure all airline operational requirements are met such as requesting flight plans, movement and delay messages are send.
• Ensure all flight files are checked and compiled properly.
• Involvement in staff development reviews and training.
• Monitor uniform standards.
• Liaise with Airline Customers, Airport Authorities and Third Parties.
• Ensure all changes to the daily mayfly and the aircraft allocations are communicated and updated in the appropriate networks.

• Responsible for managing the running of a safe and efficient operations.
• Ensure the teams applies the Safety Standards and relevant guidelines.
• To oversee the daily Operation, both landside and airside, ensuring compliance with all Standard Operating Procedures and other applicable regulatory policies.
• To work alongside the departmental heads to ensure high performance from each area.
• To be accountable for meeting all timelines of our customer airlines.
• To ensure the Companies safe practices and procedures are adhered to at all times.
• To conduct investigations and audits with identification of root cause analysis and to action implementation of corrective measures.
• Forward planning, staffing levels and ensuring operational requirements are met.
• Covering Operations Manager duties when required in instance of vacation or sickness.
• Monitor OTP to ensure we are delivering against key performance targets.
• Ensure that all staff are fully trained in line with our airline operating procedures and comply with directives set by CAA other regulatory bodies
• Absence management – on the day calls are followed up and return to work interviews are completed.
• Implementation of policies and procedures designed to increase the efficiency and effectiveness of the station, whilst promoting sound safety, security and people management practices

• Day to day allocation and coordination of flights as per skills required.
• Customer liaison and dissemination of information regarding arriving and departing of flights.
• Ensure all airline operational requirements are met such as requesting flight plans, movement and delay messages are send.
• Ensure all flight files are checked and compiled properly.
• Involvement in staff development reviews and training.
• Monitor uniform standards.
• Liaise with Airline Customers, Airport Authorities and Third Parties.
• Ensure all changes to the daily mayfly and the aircraft allocations are communicated and updated in the appropriate networks.

• Day to day allocation and coordination of flights as per skills required.
• Customer liaison and dissemination of information regarding arriving and departing of flights.
• Ensure all airline operational requirements are met such as requesting flight plans, movement and delay messages are send.
• Ensure all flight files are checked and compiled properly.
• Involvement in staff development reviews and training.
• Monitor uniform standards.
• Liaise with Airline Customers, Airport Authorities and Third Parties.
• Ensure all changes to the daily mayfly and the aircraft allocations are communicated and updated in the appropriate networks.

• Manage the full turnaround of aircraft, coordinating resources and processes.
• Understand and apply the safety and punctuality aspects of loading operations.
• Control and coordination of all activities on the ramp during ground stay of an aircraft for a quick and safe turnaround.
• Liaise with Airline Customers, Airport Authorities and Third Parties.
• Support, coach and motivate the Dispatchers.
• Assist and support the Supervisors in delegation of planning and office duties to Dispatchers.
• Train and sign off the TCO's.
• Ensure all staff fully comply with Company Safety and Security Policies and Standards.

• Manage the full turnaround of aircraft, coordinating resources and processes.
• Understand and apply the safety and punctuality aspects of loading operations.
• Control and coordination of all activities on the ramp during ground stay of an aircraft for a quick and safe turnaround.

As Flight Dispatcher:

• Control and coordination of all activities on the ramp during ground stay of an aircraft for a quick and safe turnaround.
• Push back and engine start.
• Supervision of de-icing and anti-icing of aircrafts.

As Load Control Agent:

• Prepare all documents needed for each flight according with company and airline regulations.
• Complete manual loadsheet.
• Complete of loading instruction and loadsheet in the following DCS Systems: ARCO GAETAN, WAB 2 GO, ALTEA DCS, SKY BALANCE.

As Senior Agent:

• Supervision, coordination and leadership over flight dispatchers and load controllers.
• Establishing and maintaining a professional relationship with the airlines representatives.
• Managing handling requests.
• Monitoring the staff's performance and taking action to correct any shortfalls.
• Performing audits and ensure all staff fully comply with Company Safety and Security Policies and Standards.
• Attend to OTP and SLA meetings with Senior Management and Airline Representatives.