Ovidiu Gaspar
Assistant Manager
Corby
Summary
IT Support and Operations professional with experience in troubleshooting, ticketing systems, and IT asset management. Skilled in remote collaboration, security compliance (GDPR, password policies), and training team members. Strong communicator with a track record of improving customer satisfaction and resolving technical issues efficiently. Eager to grow in IT support and cybersecurity roles.
Overview
7
7
years of professional experience
Work History
Assistant Manager
Speed
03.2025 - Current
- Managed remote teams using digital platforms (Teams, Slack) and improved operational workflows.
- Monitored and enhanced IT security procedures for remote access.
- Provided training and technical support on IT tools and security best practices.
- Coordinated reporting and data analysis through digital systems.
- Promoted teamwork, collaboration, and a positive work environment.
Customer Service Representative
Computer Generated Solutions, CGS
09.2024 - 02.2025
- Delivered technical support to customers on digital platforms and applications.
- Used ticketing systems (ServiceNow, Zendesk, Jira) to track and resolve incidents.
- Escalated complex technical issues to specialized teams.
- Ensured compliance with data protection and security protocols (GDPR, password policies).
- Maintained professionalism while resolving disputes and enhancing customer satisfaction.
Supervisor
Amazon
11.2022 - 09.2024
- Led a team, monitored performance via dashboards and internal applications.
- Provided Level 1 IT support for software/hardware issues.
- Created reports and analytics using Excel, ERP, and ticketing systems.
- Trained team members on internal applications and data security procedures.
- Resolved conflicts and maintained a productive, collaborative environment.
Data Entry Clerk
Web Design
03.2020 - 10.2022
- Entered, verified, and organized data with high accuracy.
- Maintained document organization and filing systems.
IT Support Technician
Web Design
10.2018 - 01.2020
- Managed IT asset inventory and ensured timely hardware/software maintenance.
- Troubleshot network connectivity issues (Wi-Fi, cellular, internal systems).
- Reduced support tickets through proactive system maintenance and upgrades.
Education
Certificate - Cyber Security
Google
Coursera 04.2001 -
Bachelor of Science - Business And Marketing
Anglia Ruskin University
London 04.2001 -
High School Diploma -
"Tudor Vladimirescu" H.S.-Mathematics-Computer Science
Romania 04.2001 -
Skills
- IT Troubleshooting (hardware, software, network issues)
- Remote Collaboration Tools: Teams, Slack
- IT Security Awareness: GDPR compliance, password policies, secure remote access
- Basic Networking: Wi-Fi, VPN, LAN support
- Customer Support & Issue Resolution
- Training & Mentoring Team Members on IT Tools and Processes
- Clear Communication of Technical Information to Non-Technical Users
- Teamwork & Collaboration
- Process Improvement & Workflow Optimization
- Problem-Solving & Root Cause Analysis
- Time Management & Prioritization
Timeline
Assistant Manager
Speed
03.2025 - Current
Customer Service Representative
Computer Generated Solutions, CGS
09.2024 - 02.2025
Supervisor
Amazon
11.2022 - 09.2024
Data Entry Clerk
Web Design
03.2020 - 10.2022
IT Support Technician
Web Design
10.2018 - 01.2020
Certificate - Cyber Security
Google
04.2001 -
Bachelor of Science - Business And Marketing
Anglia Ruskin University
04.2001 -
High School Diploma -
"Tudor Vladimirescu" H.S.-Mathematics-Computer Science
04.2001 -
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