OUSAMA CHRIDI

• Evaluated insurance policies and analysed damages to determine coverage.
• Reviewed Insurance claims and processed approvals or denials, 20 to 50 clients daily.
• Managing multilingual client interactions and working with multiple currencies. (60% Italian client)
• Manage insurance products for Zurich ,Traveljigsaw, Genarali.
• Support litigation and address disputes
• Provided ongoing support and training to insurance claims team members, offering constructive feedback to maintain excellent service standards.
• Secured restricted and sensitive financial data, following company policies.
• Pursuing Insurance CPD and FCA regulatory compliance learning

• Managed a pipeline of 15-35 long-term clients monthly
• Prepared, reviewed, analysed and underwrote mortgage loan applications with mandate limits of up to 1.5 million pounds
• Established accurate risk assessments to identify potential vulnerability indicators.
• Controlled credit risk by analysing clients and identifying potential issues impacting client security.
• Calculated loan amounts and interest, sharing transparent information about repayment requirements with borrowers.
• Issued official approval and rejection notices within allowable limits and in line with institutional risk profiles.
• Stored and protected articles for loan duration and returned at successful repayment.
• Maintained operational compliance with regulatory guidelines and established company policies. FCA Compliance.
• Ensured client confidentiality by handling private and sensitive information in compliance with data protection law.
• Built positive relationships with lenders such like Halifax, Nationwide, HSBC, Barclays etc. to achieve optimal client deals and faster process.
• Ensured compliance with FCA regulations and adherence to client agreements in the functioning of insurance and protection products.

• Leveraged customer lifecycle knowledge to optimize sales processes & engagement strategies.
• Applied conflict management practices to defuse confrontations while interacting with managers.
• Took part in the purchase and sale of products on behalf of customers.

• Managed event logistics and operations, including support staff, vendor services and volunteers.
• Coordinated with student and of required referred to other departments.

• Assisted with day-to-day operations of facility, including scheduling and customer service.
• Supported development and implementation of cohesive marketing strategy, identifying macro trends, complex challenges, and opportunities for AJ to drive sales, including the use of Uber eats, Deliveroo and Just eat
• Expertly managed quality communication, customer support and product representation for different clients.
• Maintained detailed and current records of inventory, personnel activities, and business finances.
• Tracked and analysed profitability and key metrics by SaaS software (EPOSNow) in order to improve overall profitability and bring in new clientele.

• Assessed individual customer needs and recommended course packages to suit.
• Managed administrative logistics of events planning, event booking and event promotions.
• Resolved customer issues effectively, using strong interpersonal skills and conflict resolution techniques.

• Prepared reports on how to market and raise awareness of innovative products for public sector.
• Used critical thinking to break down problems, evaluate solutions and develop strategies.

• As the founder of a digital podcast with over 30 episodes, I bring together entrepreneurs, professionals, companies, and startups from Italy to share insights, experiences, and drive growth.
• Built productive stakeholder relationships to increase engagement with guest social media activity.

Spotify: https://open.spotify.com/show/3DKGQkHt7ZJQVpSNh88IUd?si=fa2aa33171dd470c

Instagram: instagram.com/levante_media/

• Co-founded a printing marketing agency in Manchester
• Managed client and supplier relations
• Oversaw campaigns, production, and project execution