Othonas Koukoularis

• Welcomed and assisted guests during check-in and check-out procedures.

• Managed reservations, room allocations, and guest inquiries via phone and email.

• Collaborated with housekeeping and maintenance departments to ensure guest satisfaction.

• Daily monitoring of incoming emails (in English and German).

• Evaluation and categorization of requests/bookings.

• Reservation entry and management using Fidelio system.

• Communication with the Front Desks of the group’s hotels.

• Technical support for Sub-Zero & Wolf appliances.

• Receipt and delivery of goods.

• Inventory management and stock checks.