OTITOCHUKWU VIOLA UKONU
London,United Kingdom
Summary
Dedicated care & support professional with over 4 years of delivering compassionate care, complemented by exceptional teamwork and effective communication skills. Demonstrates patience and attention to detail in behavioural observation and record-keeping, ensuring patient safeguarding and a positive attitude in all interactions. Committed to enhancing patient well-being through active listening and a focus on delivering high-quality care.
Overview
5
5
years of professional experience
1
1
Certification
Work history
Care and Support Worker
Caremark Ealing
London, United Kingdom
2021.09 - 2026.05
- Deliver compassionate care to clients daily, adhering to care plans and improving client wellbeing through effective communication.
- Maintain a clean and safe environment while supporting client independence using mobility aids.
- Maintain accurate daily activity logs, ensuring 100% documentation compliance and supporting care quality audits.
- Uphold health and safety standards, reducing incident reports by 20% through proactive monitoring and client support.
- Offered companionship to elderly patients, which significantly reduced feelings of isolation.
- Provided emotional support to patients, easing feelings of stress or loneliness.
- Collaborated with healthcare teams to promote client satisfaction and ensure high-quality service delivery.
Customer Service Representative
Samuel Louis Solicitors
London, United Kingdom
2021.05 - 2021.09
- Manage daily client calls and enquiries, resolving 95% of issues on first contact, enhancing client satisfaction and communication efficiency.
- Maintain and organise filing systems, reducing document retrieval time by 30% and ensuring 100% compliance with legal documentation standards.
- Provide administrative support, including scheduling appointments monthly and managing correspondence, supporting a team of 10 legal professionals.
- Serve as primary point of contact for clients and visitors, achieving a 90% positive feedback rate for welcoming and helpful service.
- Assist in preparing legal correspondence and document management, streamlining processes that saved 10 hours weekly for the legal team.
Education
Level 2 Functional Skills - English and Mathematics
Level 3 Access - Nursing and Midwifery
Southwark College
LondonSkills
- Empathy & compassion
- Compassionate care
- Teamwork
- Patience
- Effective communication & active listening
- Attention to Detail
- Patient safeguarding
- Positive attitude
- Client resolution
- Time management
Affiliations
- Travelling
- Reading
- Fitness
Certification
Level 3 diploma in adult care.
Timeline
Care and Support Worker
Caremark Ealing
2021.09 - 2026.05
Customer Service Representative
Samuel Louis Solicitors
2021.05 - 2021.09
Level 2 Functional Skills - English and Mathematics
Level 3 Access - Nursing and Midwifery
Southwark College