OTI ADAOBI IJEOMA
Plymouth,United Kingdom
Summary
A seasoned professional with 7 years of experience in customer service advisory and executive roles, Dedicated and results-driven with proven track record of success, with a deep commitment to delivering exceptional service and driving client satisfaction, I am eager to leverage my skills and expertise to contribute to the achievement of your business goals and objectives.
Overview
6
6
years of professional experience
Work History
Customer service advisor
Whistl Fullfulment Ltd
Paignton, Torbay
03.2023 - Current
- Provided exceptional customer service to clients, addressing inquiries and concerns promptly and effectively.
- An average of 60 inbound and outbound calls Daily
- Resolved escalated issues with a focus on maintaining customer satisfaction and loyalty.
- Collaborated with cross-functional teams to streamline processes and improve service delivery.
- Conducted regular customer feedback surveys and implemented improvements based on feedback.
- Participated in staff meetings to discuss new developments.
- Established positive relationships with clients by going extra mile to build rapport.
- Managed high-volume customer queries simultaneously through effective multitasking.
- Transferred customer calls to respective department or personnel to address specific issues.
- Effective &efficient use of Elucid and Marvin's contact to communicate to take orders.
- Managed different companies(clients) portfolio with compliance to Confidentiality (GDPR)
Customer service executive
Tee Apparel
Lagos State, Nigeria
01.2019 - 12.2022
- Provided exceptional customer service through various channels, including phone, email, and live chat.
- Developed and maintained strong relationships with key clients, resulting in a [mention any percentage increase] increase in client retention rates.
- Implemented a new CRM system, streamlining communication processes and improving response times.
- Conducted training sessions for new hires to ensure alignment with customer service standards and company values.
- Exceeded targets by delivering comprehensive and consistent service.
- Warmly greeted customers with positive telephone etiquette, asking well-rounded questions to identify issues.
- Escalated complex issues quickly to supervisors to avoid lost revenue.
- Resolved complaints with proactive problem-solving and analysis.
Education
Master of Science - Business Management
University of Plymouth
Plymouth 01.2023 - /2024
Skills
- CRM implementation
- Customer care
- Data confidentiality
- Microsoft Office Suite
- Sales forecasting
- Customer retention
- Customer experience
- Excel proficiency
- Office 365 usage
- Lead management
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Customer service advisor
Whistl Fullfulment Ltd
03.2023 - Current
Master of Science - Business Management
University of Plymouth
01.2023 - /2024
Customer service executive
Tee Apparel
01.2019 - 12.2022
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