Summary
Overview
Work history
Education
Skills
Accomplishments
Languages
Timeline
Generic

Othniel Dinanga Kakutya

Beeston Park,Leeds

Summary

Experienced hospitality professional with a strong background in front of house operations and hospitality services. Skilled in hot and cold food preparations, payment processing, and coffee and tea brewing. Demonstrates expertise in customer direction, team building, and catering equipment knowledge. Known for remaining calm under pressure while delivering exceptional hospitality and events experience. Aims to leverage skills in a dynamic environment to enhance guest satisfaction and operational efficiency.

Overview

2026
2026
years of professional experience
3
3
years of post-secondary education

Work history

Bar Staff

Shack Events
Leeds/Liverpool
  • Handled cash transactions to ensure accurate accounting.
  • Adhered to health and safety regulations strictly.
  • Took orders accurately whilst multitasking efficiently under pressure.
  • Recommended drinks to customers, increasing overall sales.
  • Adapted quickly to different situations maintaining efficiency even under pressure.
  • Maintained cleanliness of the bar area whilst preparing orders. Enhanced bar efficiency by keeping work areas tidy and well-stocked.
  • Upheld excellent relationships with regular clients fostering loyalty and repeat business.

Waiter/Bar Staff

Arc Hospitality
  • Ensured cleanliness of restaurant area with regular sweeping and wiping.
  • Liaised with kitchen staff for prompt order delivery to customers.
  • Delivered excellent customer service through friendly and polite interaction.
  • Managed table settings for optimal dining experience.
  • Was Able to become team leader on most of my shifts

Retail worker

CM Event Recrutiment
  • Assisted customers with product selection, leading to improved customer satisfaction.
  • Handled returns or exchanges professionally maintaining high level of customer satisfaction.
  • Educated customers on product features and benefits resulting in increased sales.
  • Demonstrated strong knowledge of products by answering customer queries effectively.

Waiter

CM Event Recruitment
Leeds, West Yorkshire
08.2022 - Current
  • York Racecourse/Wetherby Racecourse
  • Worked collaboratively with kitchen staff for efficient service delivery.
  • Communicated efficiently with fellow team members, fostering a harmonious working environment.
  • Enhanced customer satisfaction by promptly attending to queries and requests.

  • Managed table settings for optimal dining experience. Worked efficiently under pressure during peak hours for seamless operations.
  • Delivered impeccable service for enhanced dining experiences.
  • LNER Stadium(Kiosk Management),(Barista),Weddings.
  • Ensured regulatory compliance by maintaining up-to-date knowledge of food safety standard
  • Ensured regulatory compliance by maintaining up-to-date knowledge of food safety standards.
  • Ensured Kegs were changed when they were empty Made sure foods were delivered down to multiple kiosks once food was out of stock Loaded and unloaded catering vehicles with, supplies and equipment for events.
  • Prioritised customer queries promptly, enhancing their dining experience. Greeted and seated guests warmly, creating a warm inviting ambience right from their entrance into the venue.

Education

Business Marketing - Business

Leeds City College
Leeds
09.2021 - 06.2024

Skills

  • Front Of House Operations
  • Hospitality Services
  • Hot and cold food preparations
  • payment processing
  • Coffee and tea brewing
  • Customer direction
  • Hospitality and events experience
  • Team building
  • Catering equipment knowledge
  • Calm Under Pressure

Accomplishments

  • Consistently maintained a 5-star customer service rating during peak hours
  • Learned how to changed kegs and serve alcohol within the first 3-7 days
  • Helped reduce customer wait times
  • Recognized by manager for reliability- called in to cover shifts on short notice


Languages

French
Intermediate

Timeline

Waiter

CM Event Recruitment
08.2022 - Current

Business Marketing - Business

Leeds City College
09.2021 - 06.2024

Bar Staff

Shack Events

Waiter/Bar Staff

Arc Hospitality

Retail worker

CM Event Recrutiment

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Othniel Dinanga Kakutya