Osman Khalid

Telephone Interviewer – IFF Research (Jul 2024 – Aug 2025)

• Conducted high-volume B2B and consumer telephone interviews with small and medium-sized businesses, accurately recording responses using scripts, questionnaires, and survey templates.
• Built rapport and trust with participants, demonstrating empathy, active listening, and professionalism to maximise engagement and conflict resolution.
• Applied persuasion, negotiation, and different interviewing techniques to secure participation, clarify questions, and resolve inconsistencies in responses.
• Entered data in real time using computer-assisted systems, maintaining confidentiality and accuracy.
• Prepared for interviews through research, ensuring efficiency and adherence to survey objectives.
• Managed multiple tasks simultaneously under pressure while sustaining high levels of concentration.
• Collaborated with team members to meet participation targets, assess progress, and improve survey design.
• Navigated various communication channels (phone, email, in-person) to schedule and conduct interviews.
• Maintained neutrality and adherence to ethical research practices to safeguard data integrity and validity.
• Facilitated positive participant experience while professionally representing IFF Research values.

• Provided dedicated support to Special Educational Needs (SEN) passengers, ensuring safety, well-being, and comfort on journeys to and from school.
• Demonstrated empathy, patience, and understanding when assisting students with ADHD, Autism, Down Syndrome, learning disabilities, or mobility problems, cultivating an inclusive and supportive environment.
• Assisted children and disabled students with boarding, disembarking, and seating, using correct moving and handling techniques to ensure safety.
• Built rapport with students to ease anxiety and promote a positive travel experience.
• Monitored onboard behaviour, upheld safety standards, and enforced company and school policies to prevent distractions to drivers.
• Conducted risk assessments for regular passengers, identifying mobility, medical, and handling requirements.
• Safely handled and stored luggage, sports equipment, and wheelchairs, preventing damage to belongings.
• Administered and stored prescribed medications in line with policy, adapting to emotional and medical needs during journeys.
• Assisted with special comfort requests and communicated clearly with non-native speakers to meet diverse needs.
• Followed established safety procedures to support students through emergencies, including evacuation drills and incidents.
• Performed vehicle safety checks and maintained a clean, comfortable travel environment.
• Planned journeys using weather, route, and passenger information to ensure preparedness and accessibility.
• Cooperated with drivers for smooth service delivery and communicated effectively with control centres about delays, incidents, or schedule changes.
• Participated in regular training to remain updated with best practices and public transport safety standards.

• Maintained stock levels, replenished shelves, and organised displays to optimise product visibility and ensure consistent availability.
• Assisted customers with queries, demonstrating active listening, strong customer service skills, and professionalism.
• Supported in-store events, promotions, and sales campaigns to boost revenue.
• Conducted inventory checks, assisted with price updates, and ensured accurate product tagging.
• Maintained cleanliness, hygiene, and safety standards, including refrigeration monitoring and responsible waste disposal.
• Helped unload deliveries, organised backroom stock, and practised safe stock handling to reduce product damage.
• Collaborated with team members to ensure smooth daily store operations and efficient time management.

• Delivered personalised care including medication administration, bathing, dressing, mobility support, and environmental adjustments to ensure comfort, safety, and independence.
• Monitored vital signs, patient conditions, and well-being, alerting medical professionals when necessary and adhering to care plans.
• Provided companionship, emotional support, and social engagement activities to enhance patients' mental and emotional well-being.
• Assisted with daily household tasks such as meal planning, cooking, laundry, shopping, cleaning, and bill payments to maintain hygiene and organisation.
• Utilised lifting equipment and manual handling techniques safely for frail or disabled patients.
• Ensured strict confidentiality of personal and medical information, following data protection regulations.
• Supported patients in learning self-care skills, promoting independence and confidence.
• Conducted risk assessments and maintained a safe home environment to minimise accidents.
• Collaborated with family members, healthcare professionals, and social services to coordinate ongoing care and facilitate treatment objectives.
• Responded calmly and effectively to emergencies while providing continuous emotional and practical support to clients and their families.

• Assisted with installations, carpentry, heavy lifting, and order checks, ensuring accuracy, safety, and timely project completion.
• Operated hand tools, equipment, and machinery safely, maintaining tools and following health and safety regulations at all times.
• Loaded, unloaded, transported, and organised materials, supplies, and finished products to support smooth operations across the site.
• Maintained clean, organised, and safe working environments, removing debris, managing waste, and complying with safety guidelines.
• Read and interpreted drawings and plans to prioritise work activities effectively.
• Supported skilled workers and teams, collaborating across multiple locations to achieve project objectives.
• Followed instructions carefully, adhering to work schedules, site regulations, and protective equipment protocols.
• Adapted to diverse tasks and conditions, demonstrating problem-solving, versatility, and consistent productivity under pressure.

• Operated high-volume production and picking lines, accurately processing and packing orders while maintaining speed, quality, and hygiene standards.
• Used RF scanners, voice-picking systems, and automated packing equipment to expedite order fulfillment and ensure accurate inventory management.
• Loaded, unloaded, and transported goods safely, handling items up to 23kg using correct manual handling techniques.
• Conducted routine quality checks, inspected items for damage, and prepared customised packaging to reduce product returns.
• Maintained clean, organised, and safe warehouse environments, adhering strictly to health and safety regulations.
• Collaborated with team members to manage workflow surges, meet deadlines, and achieve productivity targets.
• Sorted incoming deliveries, accurately stored items, and prepared goods for dispatch, applying labels and packaging as required.
• Kept detailed records of shipments, monitored stock levels, and ensured sufficient inventory for continuous operations.
• Assisted with training new staff, basic maintenance of equipment, and resolving issues to maintain smooth warehouse operations.
• Followed company protocols and instructions carefully to ensure efficiency, compliance, and high customer satisfaction.

• Prepared and packaged newsletters under tight deadlines, ensuring accuracy, organisation, and attention to detail.
• Coordinated team communication and meetings to enhance productivity and workflow.
• Managed correspondence, organised files, and handled routine enquiries via reception or telephone, referring complex issues appropriately.
• Applied problem-solving skills to prioritise tasks, meet deadlines, and maintain compliance with company standards and policies.
• Acted as the main contact for staff sourcing and distributing newsletters to meet departmental needs.
• Collaborated with team members to facilitate smooth operations and ensure efficient task management.

• Managed pedestrian flow, assisted attendees, and maintained site safety, ensuring a positive guest experience.
• Delivered exceptional customer service while handling diverse needs, including children, elderly, and individuals with disabilities.
• Monitored access points, checked IDs, allocated badges, and enforced access control to prevent unauthorised entry.
• Responded quickly and effectively to alarms, security incidents, and emergencies, including fire evacuations and first aid situations.
• Patrolled site, used surveillance technology, and investigated suspicious activity to maintain safety and prevent security breaches.
• Communicated incidents, policy violations, and key information to team members, emergency services, and management.
• Collaborated with team members and security personnel to maintain smooth operations, manage workflow during peak periods, and resolve conflicts.
• Adhered to health and safety regulations, maintaining safe working conditions and situational awareness.
• Demonstrated flexibility, composure, and initiative in a rapidly changing environment, upholding a strong security presence.

• Delivered formal dining service and managed dietary requirements, ensuring an exceptional guest experience.
• Assisted with meal preparation, serving, and clearing while maintaining hygiene and cleanliness standards.
• Provided attentive customer service, responding to diverse needs and enquiries courteously and efficiently.
• Collaborated with team members to ensure smooth operations and timely service during high-demand periods.
• Maintained adherence to health, safety, and food regulations throughout all catering activities.
• Managed the setup and organisation of dining areas, ensuring a professional and welcoming environment.